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Hyver-V VM/host - remote control software like webex - mouse and keyboard click stops working when remote user use them on shared screen of VM RRS feed

  • Question

  • Hello ,

    I have Windows 10 Pro hosting another Windows 10 pro as VM/Host on Hyper-V

    While providing access to remote user using the remote control software like webex on the main host OS to control VM  , the mouse and keyboard click stops working when remote user use them on shared screen of VM.

    The remote user using Webex can  work with mouse/keyborad successfully on the main windows10 OS  however these mouseclick or keyborad  do not work on the hosted/VM Windows 10 pro.What could be the problem here? 

    As a local user , i have no issues with mouse or keyboard on VM or main Windows 10.

    Please help.

    Thanks, 

    Sarabjit



    • Edited by SarabjitH Thursday, September 26, 2019 2:15 PM
    Thursday, September 26, 2019 2:07 PM

All replies

  • Enable guest services on Hyper v VM

    Enable-VMIntegrationService -VMName "TestVM" -Name "Guest Service Interface"

    Thursday, September 26, 2019 2:20 PM
  • Thanks for the reply.

    Guest service on main OS's Hyper-V  is already enabled under integration services option.

     VM Settings Integration Services > Guest Services.

    Do i also need to enable  any settings  in the guest OS/VM also? 


    Thursday, September 26, 2019 3:02 PM
  • another thing i noticed that remote user is able to move the mouse cursor but cannot click or type with keyboard.

    Could this be security like remote user privilege?

    Thursday, September 26, 2019 3:05 PM
  • On the VM have you enabled remote management,

    Control Panel\All Control Panel Items\System\remote settings\ "Allow this computer to manage remotely"

    Saturday, September 28, 2019 3:04 AM
  • Would you mind letting me know the update of the problem? If you need further assistance, feel free to let me know.

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    Thursday, October 3, 2019 9:26 AM
    Moderator