none
Lost Control of my Computer RRS feed

  • Question

  • My Windows 7 has a very active hacker who is busy changing everything - including taking adm. privileges away from me. I've already done a System Recovery, had a nice clean machine from about an hour. Now I can't even recover the drive - the program won't run. Any suggestions (Yes, I know who my hacker is... usless person with nothing but time)
    • Moved by Sabrina Shen Friday, December 17, 2010 8:00 AM windows 7 virus issue (From:Windows Vista Security)
    Thursday, December 16, 2010 12:30 AM

Answers

  • Hacker uses the "Network" to control your computer, so disable all of your network connection first.

    When starting up computer, before the Windows Booting logo screen, Press F8 and Select "Repair your computer."

    There, you can use System Restore or any other tools.


    "Everything we do is dictated by motive."
    • Proposed as answer by Sabrina Shen Wednesday, December 22, 2010 6:25 AM
    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:16 AM
    Thursday, December 16, 2010 2:05 AM
  • Hi,

    Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links:

    Help: I Got Hacked. Now What Do I Do?

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    Help: I Got Hacked. Now What Do I Do? Part II

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx

    How A Criminal Might Infiltrate Your Network

    http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx

    Malicious Software Removal Tool

    http://www.microsoft.com/security/malwareremove/default.mspx

    The Day After: Your First Reponse To A Security Breach

    http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse

    You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services.

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

    For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome).

    I hope this helps. Thank you for your time and cooperation!

    (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)

    In order to get the answer effectively, it is recommended to submit a new question in Windows 7 Forum for further discussion in the future.

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Regards,

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:16 AM
    • Edited by Leo HuangModerator Friday, April 6, 2012 8:38 AM PCSafety Center update
    Friday, December 17, 2010 7:59 AM

All replies

  • Hacker uses the "Network" to control your computer, so disable all of your network connection first.

    When starting up computer, before the Windows Booting logo screen, Press F8 and Select "Repair your computer."

    There, you can use System Restore or any other tools.


    "Everything we do is dictated by motive."
    • Proposed as answer by Sabrina Shen Wednesday, December 22, 2010 6:25 AM
    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:16 AM
    Thursday, December 16, 2010 2:05 AM
  • Hi,

    Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links:

    Help: I Got Hacked. Now What Do I Do?

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    Help: I Got Hacked. Now What Do I Do? Part II

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx

    How A Criminal Might Infiltrate Your Network

    http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx

    Malicious Software Removal Tool

    http://www.microsoft.com/security/malwareremove/default.mspx

    The Day After: Your First Reponse To A Security Breach

    http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse

    You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services.

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

    For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome).

    I hope this helps. Thank you for your time and cooperation!

    (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)

    In order to get the answer effectively, it is recommended to submit a new question in Windows 7 Forum for further discussion in the future.

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Regards,

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Thursday, December 23, 2010 3:16 AM
    • Edited by Leo HuangModerator Friday, April 6, 2012 8:38 AM PCSafety Center update
    Friday, December 17, 2010 7:59 AM