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Windows 7 - Multiple different app crashes with kernel32.dll / ntdll.dll as Faulting Application (updated) RRS feed

  • Question

  • Hi,

    I have multiple apps that are crashing with the following module as the cause:

    Faulting module name: kernel32.dll, version: 6.1.7600.16385

    Faulting module path: C:\Windows\syswow64\kernel32.dll

     

    Failing apps include Outllook 2007, wordweb6 and Aptana Studio. Here are example "Event Log" General entries:

     

    Faulting application name: OUTLOOK.EXE, version: 12.0.6539.5000, time stamp: 0x4c12486d

    Faulting module name: kernel32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbde

    Exception code: 0xc00000fd

    Fault offset: 0x0002a65b

    Faulting process id: 0x1390

    Faulting application start time: 0x01cb746ccaf47454

    Faulting application path: C:\Program Files (x86)\Microsoft Office Small Business 2007\Office12\OUTLOOK.EXE

    Faulting module path: C:\Windows\syswow64\kernel32.dll

    Report Id: 6cc1bda6-e07a-11df-ad50-0024be7d8442

    --

    Faulting application name: wweb32.exe, version: 6.0.2.0, time stamp: 0x4af75196

    Faulting module name: kernel32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbde

    Exception code: 0xc00000fd

    Fault offset: 0x0002a65b

    Faulting process id: 0x924

    Faulting application start time: 0x01cb73a11f910092

    Faulting application path: C:\Program Files\WordWeb\WordWeb6\wweb32.exe

    Faulting module path: C:\Windows\syswow64\kernel32.dll

    Report Id: a03339f2-e122-11df-ad50-0024be7d8442

    --

    Faulting application name: AptanaStudio.exe, version: 0.0.0.0, time stamp: 0x4a13213a

    Faulting module name: kernel32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbde

    Exception code: 0xc00000fd

    Fault offset: 0x0002a65b

    Faulting process id: 0x2758

    Faulting application start time: 0x01cb747f91c00b86

    Faulting application path: C:\Programs\Aptana Studio 2.0\AptanaStudio.exe

    Faulting module path: C:\Windows\syswow64\kernel32.dll

    Report Id: 1b67395c-e073-11df-ad50-0024be7d8442

    --

    I am also getting crashes from IE9 (beta), for example:

    --

    Faulting application name: iexplore.exe, version: 9.0.7930.16406, time stamp: 0x4c7e0414

    Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c

    Exception code: 0xc00000fd

    Fault offset: 0x0003ad91

    Faulting process id: 0x1ee4

    Faulting application start time: 0x01cb752f282883af

    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: 696222d7-e122-11df-ad50-0024be7d8442

    --

    It's a Windows 7 Home Premium OS, with up-to-date updates. A full scan with Kaspersky Internet Security 2010 has revealed no issues.

     

    I can provide further details as necessary.

     

    Thanks,

     

    Chris

    Monday, October 25, 2010 9:01 PM

Answers

  • Hi,

     

    For crash issue, we need to debug, it cannot be resolved from the OS, I recommend you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, October 28, 2010 10:07 AM
    Moderator

All replies

  • Hi,

     

    For crash issue, we need to debug, it cannot be resolved from the OS, I recommend you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, October 28, 2010 10:07 AM
    Moderator
  • I am having exactly the same issue. It started right after a Windows Update (at 3:30AM).

    Kaspersky was the first one to fail in the event log right after the update finished.

    None of my 32 bit apps (eg Office, IE, Visual Studio) will work in my Windows 7/64 install.

    IE 64 works as does Lightroom 64.

    This is clearly a result of the update.

    I rolled the updates back but of course no help. I have tried every sort of repair, but if the repair is 32 bit based it crashes too.

    I am reluctant to spend $250 for a support call when I can buy a Mac Mini for $400 and be rid of this stuff all together.

    So... Is there a way to fix this short of "format C:"?

    (BTW I have tried all the registry scans, scannow, fdisk, repair, upgrades with no success).

    Thursday, January 13, 2011 8:31 PM