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Printer Problems in Windows 7 RRS feed

  • Question

  • I have recently purchased a laptop installed with the Windows 7 64-bit OS. Over the course of a number of days I have attempted to wire up using a USB cable two brands of printer: HP and Epson and neither seem to print. The task appears in the printer queue for a split second and then disappears - from this there definitely is a connection between the laptop and the printer. I can successfully print a test page but this comes direct from the printer itself.

    I have tried countless solutions including:

    -Installing new drivers produced by each printer manufacturer (all are now up to date)

    -Running the Microsoft FixIt utility

    -Restarting the printer spooler

    -Running all diagnostics provided from both printer manufacturers

    -Testing the effectiveness of the USB cable (checked on another computer and printer)

    -Switching the USB ports around

    I've come to the conclusion that it cannot be the fault of the printer itself but a malfunction or error in the operating system. I am near to throwing the lot out of the window! 

     

    Tuesday, September 13, 2011 7:59 AM

Answers


  • Both of those printer brands require that the drivers be installed before the printer is ever connected. The installation process will prompt you when to plug it in. If you didn't do it that way, you'll have to disconnect the printer, uninstall the driver and software that came with it, reboot, and start over again. In the case of the HP, you'll may have to download their uninstaller program for your particular series of printer before trying another install.

    For Epson, read this link:
    http://files.support.epson.com/htmldocs/cx11nf/cx11nfug/dwnh_6.htm

    It doesn't list Windows 7, but you get the gist of it.

    Are you certain you have 64-bit drivers for each printer? Are they showing up in Devices and Printers? Do you have the correct printer selected as default? Are you getting any error messages in the Event logs pertaining to printer or spooler problems?
    If you are going to use only one of the printers, it would be best to make sure the other printer's driver and software is uninstalled before installing the primary printer's driver and software.


    SC Tom

    • Marked as answer by Niki Han Friday, September 23, 2011 2:49 AM
    Tuesday, September 13, 2011 1:14 PM
  • Hi,

     

    I suggest using the printer troubleshooter to verify the root cause.

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

     

    If it doesn't work, please check the USB filter in registry and try clean boot.

     

    Delete USB filter driver

    ----------------------------------

    1. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} 

     

    3. Right click the {36FC9E60-C465-11CF-8056-444553540000}  entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, delete the upperfilter and lowerfilter entries if these strings are present.

    5. Restart your computer to check the result.

    6. If the issue persists, try clean boot: http://support.microsoft.com/kb/929135  

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, September 23, 2011 2:49 AM
    Thursday, September 15, 2011 9:29 AM

All replies


  • Both of those printer brands require that the drivers be installed before the printer is ever connected. The installation process will prompt you when to plug it in. If you didn't do it that way, you'll have to disconnect the printer, uninstall the driver and software that came with it, reboot, and start over again. In the case of the HP, you'll may have to download their uninstaller program for your particular series of printer before trying another install.

    For Epson, read this link:
    http://files.support.epson.com/htmldocs/cx11nf/cx11nfug/dwnh_6.htm

    It doesn't list Windows 7, but you get the gist of it.

    Are you certain you have 64-bit drivers for each printer? Are they showing up in Devices and Printers? Do you have the correct printer selected as default? Are you getting any error messages in the Event logs pertaining to printer or spooler problems?
    If you are going to use only one of the printers, it would be best to make sure the other printer's driver and software is uninstalled before installing the primary printer's driver and software.


    SC Tom

    • Marked as answer by Niki Han Friday, September 23, 2011 2:49 AM
    Tuesday, September 13, 2011 1:14 PM
  • Hi,

     

    I suggest using the printer troubleshooter to verify the root cause.

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

     

    If it doesn't work, please check the USB filter in registry and try clean boot.

     

    Delete USB filter driver

    ----------------------------------

    1. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} 

     

    3. Right click the {36FC9E60-C465-11CF-8056-444553540000}  entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, delete the upperfilter and lowerfilter entries if these strings are present.

    5. Restart your computer to check the result.

    6. If the issue persists, try clean boot: http://support.microsoft.com/kb/929135  

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, September 23, 2011 2:49 AM
    Thursday, September 15, 2011 9:29 AM