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Outlook prompt for user to choose temp mailbox or old data. RRS feed

  • Question

  • Hi Support

    We recently have a very large number of users started experiencing an issue, where Outlook would prompt the user "Your mailbox has been temporarily moved to Microsoft Exchange server.
    A temporary mailbox exists but might not have all of your previous data.
    You can connect to the temporary mailbox or work offline with all of your old data.
    If you choose to work with your old data, you cannot send or receive e-mail messages."

    It appears rebuilding profile can help address the situation.

    However, the background of the storage is due to an incident, we had to create dial tone mailboxes and merge data from backup together with Dial tone.

    This issue started appearing after dial tone mailboxes are created.

    Is there a way that we can make the issue go away by running some server side powershell cmdlets? Or is rebuilding profile for a few hundred users the only way to go?


    • Edited by PandaChenny Tuesday, January 28, 2020 11:51 PM typo
    Tuesday, January 28, 2020 11:40 PM

All replies

  • Hi Support

    We recently have a very large number of users started experiencing an issue, where Outlook would prompt the user "Your mailbox has been temporarily moved to Microsoft Exchange server.
    A temporary mailbox exists but might not have all of your previous data.
    You can connect to the temporary mailbox or work offline with all of your old data.
    If you choose to work with your old data, you cannot send or receive e-mail messages."

    It appears rebuilding profile can help address the situation.

    However, the background of the storage is due to an incident, we had to create dial tone mailboxes and merge data from backup together with Dial tone.

    This issue started appearing after dial tone mailboxes are created.

    Is there a way that we can make the issue go away by running some server side powershell cmdlets? Or is rebuilding profile for a few hundred users the only way to go?


    Re-creating the profile is really the only option. The private key in the .ost no longer matches the mailbox.
    Wednesday, January 29, 2020 12:01 AM
    Moderator
  • Is there a way to bulk this operation rather than doing it manually on a few hundred users' PCs?
    Wednesday, January 29, 2020 1:48 AM
  • You can do this via GPO

    https://www.codetwo.com/kb/recreate-outlook-profiles-after-migration/#bulk


    Vinny | Freelancer | Azure Solutions Architect Expert| Office 365 Enterprise Administrator| Microsoft 365 Certified: Messaging Administrator Associate| ITILV3 | PMP

    Wednesday, January 29, 2020 5:53 AM
  • Hi,

    I am writing here to confirm with you how the thing going now?

    If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

    Regards,

    Beverly Gao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, February 4, 2020 9:42 AM