Charleneif you have a win 7 dvd you can boot from that and chose the option called refresh/repair my computer (sorry not on a computer atm, so I am a little vague).
MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag
The manufacturer status for the notebook is not customized by Microsoft. I would like suggest you contact Compaq support for further help.
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