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Intel DG31PR Onboard audio Realtek HDA ALC888

    Question

  • I have an Intel DG31PR board with onboard audio. I have updated all drivers to the current available drivers. This is supported with Realtek High Definition Audio Codec ALC888, Driver version 5.10.0.5680, Direct X version DirectX 9.0. In Device manager I reflect no conflict and everything reports as functioning properly, however I do not have any sound.  I can not seem to find any resolution to this issue. I have reviewed the KB888111 issue, yet when I attempt to uninstall this and follow the Intel instructions for this possible corrupt driver I receive the message that by removing this driver it will affect several programs that I have installed on my system. I had audio the first day for several minutes but ever since this time I am not able to get any sound from my system. I am perplexed as I find many threads concerning this problem yet cannot find any resolution to this issue. I have Windows XP Professional SP 3. I have visited both Intel and RealTek for resolution to this issue and have pretty much tried everything they recommend without success. How do I resolve this sound issue? Thanks.
    Friday, August 15, 2008 7:38 PM

All replies

  • Download the driver from www.realtek.com.tw

     

    Perhaps Intel has a new one too.

    The Intel driver CD insists on KB888111 hotfix to be installed.

    KB888111 will not install on SP3 since it is already included.

     

    Lars Kruse

     

    Friday, August 15, 2008 8:47 PM
  • Hey Sv

    12) realiability updates. In case there are other problems.

    a) To ensure reliable installs have you update your system to windows installer 4.5?

     

    b) To see which scripting host click on start, run, enter the letters "cmd", press enter, then enter "Cscript.exe". If you have 5.7 install its not necessary to update.

    Windows scripting host to 5.7?

     

     

    2) To make sure there are no left over install attempts from sp2 left over. And make sure windows update is working

     

    click on run, start, enter the letters "Cmd", cut and paste the following

     

    net stop wuauserv

    rmdir c:\%windir%\SoftwareDistribution

    regsvr32 WUPS2.dll

    net start wuauserv

    exit

     

    3) Installer logging is enabled

     

    support.microsoft.com/kb/223300

     

    4) Alternatively you can manually download the kb888111. Unzip it using 7zip or winzip this download. It will unzip into "commons files" folder.

     

    Open your start, control panel, device manager, open your unknown device, click on property, update driver, point it to your "common files"

     

    It should install and allow your audio to work properly now.

     

    Saturday, August 16, 2008 2:18 AM
  •  SVakulaCPA wrote:
    I have an Intel DG31PR board with onboard audio. I have updated all drivers to the current available drivers. This is supported with Realtek High Definition Audio Codec ALC888, Driver version 5.10.0.5680, Direct X version DirectX 9.0. In Device manager I reflect no conflict and everything reports as functioning properly, however I do not have any sound.

    Please open control panel "Sounds and Audio Devices". Click tab "Audio".  Under "Sound playback", "Default device", check the list of available outputs in the drop-down, and ensure that the one selected is one that you can actually hear.  For instance, one connecting to speakers rather than a digital output socket.

     

    You have the latest drivers for your ALC888.  Hotfix KB888111 is not relevant to you, as it does not contain any drivers for the ALC888.

     

    In Device Manager, please check that there is an entry named something like "Microsoft UAA Bus Driver for High Definition Audio".  If there is nothing like that present, navigate to the hidden folder C:\Windows\inf and right-click on the file hdaudbus.inf and select "Install".

     

    Please check the version of your DirectX installation.  It should be 9.0c, not just 9.0.

    Saturday, August 16, 2008 1:20 PM
  • Yea..hi...I have the same sound card/ motherboard...My problem is..when i use creative inspire m5300 5.1 with it...all the speakers dont work...could you kindly help me ...please

     

    Tuesday, August 19, 2008 11:54 AM
  • I'm also facing the same kind of problem.  
    This is what I've done. Insert intel drivers cd and start the setup. First it install chipset driver. Second it install install audio driver. During installation of Audio Driver you'll see that a message came in the task bar in which it is written, window have found new hardware. Just cancel it and allow the setup which is running to complete.

    This works fine for me and I hope it works for all those people facing this problem.
    Wednesday, August 20, 2008 8:49 AM
  • Lets begin by microsofts guide to regedit. If you are uncomfortable with editing the registery please take the advice to back up the registery. And please print the instructions to have a refference material available.

     

    www.support.microsoft.com/kb/256986

     

     

    Step 1. On the reference PC change the CSDVersion registry key to reflect XP SP2:
    a. HKLM\SYSTEM\CurrentControlSet\Control\Windows\CSDVersion value=200 (use 512 when scripting

     

    Step 2. Restart the PC


     

    Step 3.  Install KB888111xpsp2.exe (follow the link below and rename KB888111XPSP2.txt to .exe)

    4. Change the CSDVersion key back to reflect XP SP3 again:


    a. HKLM\SYSTEM\CurrentControlSet\Control\Windows\CSDVersion value=300 (use 768 when scripting)

    5. Restart the PC, finalize configuration of the reference PC, sysprep and capture.

    You’ll need to obtain the KB888111 patch, Code for 2 SMS installer IPF files is below for those that want to compile and automate the above process.

    notice “UAAFix_Inst.EXE” is compiled and installed into “XPSP3_UAAFix.EXE”. Just update the autologon information in the IPFs before compiling.

     

    Source

     

    http://www.myitforum.com/articles/47/view.asp?id=11714

     

    Since some of you do not know how to comile the fix as published in myit forum. It  Might be easier instead of step 3 use this source from intel to install kb888111

    downloadmirror.intel.com...eng/kb888111.exe

    or here

    support.microsoft.com/kb/888111

     

    try the last method available

     

    Cheers Keith

     

     

    Code Snippet

     

    ======================================================================
    UAAFix_Inst.ipf
    ======================================================================
    Document Type: IPF
    item: Global
    Version=6.0
    Title English=XP SP3 UAA Fix Install
    Flags=00000100
    Languages=0 0 65 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    LanguagesList=English
    Default Language=2
    Copy Default=1
    Japanese Font Name=MS Gothic
    Japanese Font Size=9
    Start Gradient=0 0 255
    End Gradient=0 0 0
    Windows Flags=00010100000000000010110001011010
    Message Font=MS Sans Serif
    Font Size=8
    Disk Filename=SETUP
    Patch Flags=0000000000000001
    Patch Threshold=85
    Patch Memory=4000
    FTP Cluster Size=20
    Variable Name1=_SYS_
    Variable Default1=C:\WINDOWS\system32
    Variable Flags1=00001000
    Variable Name2=_SMSINSTL_
    Variable Default2=D:\Microsoft SMS Installer
    Variable Flags2=00001000
    end
    item: Remark
    Text=*******************************
    end
    item: Remark
    Text=Author - Erik Chapple
    end
    item: Remark
    Text=Original Script Date - 05-20-2008
    end
    item: Remark
    Text=Current Script Date - 05-20-2008
    end
    item: Remark
    Text=Descripton - Installs the UAA HD Audio Fix to WinXP SP3
    end
    item: Remark
    Text=This fix must be in place and the PC restarted before installing any drivers.
    end
    item: Remark
    Text=*******************************
    end
    item: Remark
    Text=Standard Variables and Logs
    end
    item: Get System Information
    Variable=USERNAME
    Flags=00010001
    end
    item: Get Environment Variable
    Variable=WINDIR
    Environment=WINDIR
    end
    item: Get Environment Variable
    Variable=SYS32
    Environment=SYS32
    end
    item: Set Variable
    Variable=PROGRAMFILES
    Value=C:\PROGRAM FILES
    end
    item: Set Variable
    Variable=TEMP
    Value=c:\windows\temp
    end
    item: Set Variable
    Variable=APPTITLE
    Value=XP SP3 UAA Fix Install
    end
    item: Remark
    Text=*******************************
    end
    item: Install File
    Source=F:\HDA Fix\kb888111xpsp2.exe
    Destination=%TEMP%\kb888111xpsp2.exe
    Flags=0000000000000010
    end
    item: Execute Program
    Pathname=%TEMP%\kb888111xpsp2.exe
    Command Line=/passive /norestart /log:"%TEMP%\KB888111.log"
    Flags=00000010
    end
    item: Sleep
    Sleep=3000
    end
    item: Remark
    Text=Set the CSD to SP3
    end
    item: Edit Registry
    Total Keys=1
    Key=SYSTEM\CurrentControlSet\Control\Windows
    New Value=768
    Value Name=CSDVersion
    Root=2
    Data Type=3
    end
    item: Sleep
    Sleep=3000
    end
    item: Delete File
    Pathname=%TEMP%\kb888111xpsp2.exe
    end
    item: Remark
    Text=Remove AutoLogon - You MUST set the DefaultDomain value
    end
    item: Edit Registry
    Total Keys=4
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    New Value=0
    Value Name=AutoAdminLogon
    Root=2
    end
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    New Value=DomainName
    Value Name=DefaultDomainName
    Root=2
    end
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    Value Name=DefaultPassword
    Root=2
    end
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    Value Name=DefaultUserName
    Root=2
    end
    end
    item: Execute Program
    Pathname=c:\windows\system32\shutdown.exe
    Command Line=-r -t 0
    End
    ======================================================================
    XPSP3_UAAFix.ipf
    ========================================================================
    Document Type: IPF
    item: Global
    Version=6.0
    Title English=XP SP3 UAA Fix
    Flags=00000100
    Languages=0 0 65 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    LanguagesList=English
    Default Language=2
    Copy Default=1
    Japanese Font Name=MS Gothic
    Japanese Font Size=9
    Start Gradient=0 0 255
    End Gradient=0 0 0
    Windows Flags=00010100000000000010110001011010
    Message Font=MS Sans Serif
    Font Size=8
    Disk Filename=SETUP
    Patch Flags=0000000000000001
    Patch Threshold=85
    Patch Memory=4000
    FTP Cluster Size=20
    Variable Name1=_SYS_
    Variable Default1=C:\WINDOWS\system32
    Variable Flags1=00001000
    Variable Name2=_SMSINSTL_
    Variable Default2=D:\Microsoft SMS Installer
    Variable Flags2=00001000
    end
    item: Remark
    Text=*******************************
    end
    item: Remark
    Text=Author - Erik Chapple
    end
    item: Remark
    Text=Original Script Date - 05-20-2008
    end
    item: Remark
    Text=Current Script Date - 05-20-2008
    end
    item: Remark
    Text=Descripton - Installs the UAA HD Audio Fix to WinXP SP3
    end
    item: Remark
    Text=*******************************
    end
    item: Remark
    Text=Standard Variables and Logs
    end
    item: Get System Information
    Variable=USERNAME
    Flags=00010001
    end
    item: Get Environment Variable
    Variable=WINDIR
    Environment=WINDIR
    end
    item: Get Environment Variable
    Variable=SYS32
    Environment=SYS32
    end
    item: Set Variable
    Variable=TEMP
    Value=c:\windows\temp
    end
    item: Set Variable
    Variable=PROGRAMFILES
    Value=C:\PROGRAM FILES
    end
    item: Set Variable
    Variable=APPTITLE
    Value=XP SP3 UAA Fix
    end
    item: Remark
    Text=*******************************
    end
    item: Remark
    Text=Validate that the OS is XP SP3
    end
    item: Get Registry Key Value
    Variable=OS
    Key=SYSTEM\CurrentControlSet\Control\Windows
    Value Name=CSDVersion
    Flags=00000100
    end
    item: If/While Statement
    Variable=OS
    Value=768
    Flags=00000100
    end
    item: Install File
    Source=F:\HDA Fix\StandAlone Fix\UAAFix_Inst.EXE
    Destination=%TEMP%\UAAFix_Inst.EXE
    Flags=0000000000000010
    end
    item: Remark
    Text=Set CSD to SP2 and add UAAFix_Inst.exe to RunOnce
    end
    item: Edit Registry
    Total Keys=2
    item: Key
    Key=SYSTEM\CurrentControlSet\Control\Windows
    New Value=512
    Value Name=CSDVersion
    Root=2
    Data Type=3
    end
    item: Key
    Key=SOFTWARE\Microsoft\Windwos\CurrentVersion\RunOnce
    New Value=c:\windows\temp\UAAFix_Inst.EXE
    Value Name=SP3 UAA Audio Fix
    Root=2
    end
    end
    item: Remark
    Text=Configure AutoLogon - you MUST edit the key values for your environment!!
    end
    item: Edit Registry
    Total Keys=4
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    New Value=1
    Value Name=AutoAdminLogon
    Root=2
    end
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    New Value=PASSWORD
    Value Name=DefaultPassword
    Root=2
    end
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    New Value=DomainName
    Value Name=DefaultDomainName
    Root=2
    end
    item: Key
    Key=Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    New Value=AdminUser
    Value Name=DefaultUserName
    Root=2
    end
    end
    item: Execute Program
    Pathname=c:\windows\system32\shutdown.exe
    Command Line=-r -t 0
    Flags=00001000
    end
    item: Else Statement
    end
    item: Display Message
    Title English=CSD Version
    Text English=Incorrect Service Pack level detected, This install requires Windows XP SP3 to run correctly.
    Flags=00001000
    end
    item: Exit Installation
    Variable=0
    Flags=0
    end
    item: End Block
    end

     

     

    Wednesday, August 20, 2008 10:49 AM
  • Well I upgraded to Windows Vista Ultimate as I was told this would solve the no sound problem with the Inter DG31PR board with Realtek ALC888 codec and the newest driver version. I contacted Realtek who had me rund some test and send them some files and they replied that it was not their software. I am still without sound however and am stuck on what exactly to do now. Everything I try says that it all should work but it doesn't. I have downloaded a free version of The Ultimate Troubleshooter which shows a recognized issue but I have to buy the program to find out and have already bought enough of these guarentees that don't work I am leary of any that tell me they will work. Can anyone help me resolve this problem as I really need sound on this system? Please?
    Wednesday, November 26, 2008 5:30 AM
  • I have done this several times and it does not fix the issue.
    Thursday, December 18, 2008 4:43 AM
  • I have downloaded the newest driver so many times I am getting sick of it. This problem seems to be prevalent with this board as there are so many individuals that have the same issue with no audio and there are no answers. I have had RealTek check my system and their software on my system and they can find no problem. It almost sounds as if the sound is going to start but nothing. The very strange fact is that again no one seems able to answer is that the Pink rear Mic jack and the Blue rear jack in the RealTek HDA Audio Manager are switched and there is no solution as to why this is happening. This has been an issue going on a year now that no one can seem to solve. I had Windows XP up through SP3 and finally was advised to upgrade to Vista which I did to Vista Ultimate and still no sound.
    Thursday, December 18, 2008 4:48 AM
  • I now have Vista Ultimate with the ongoing no audio problem. When I enter you first command line I get a access denied message?
    Thursday, December 18, 2008 4:52 AM
  • I receive an error message installation failed? When I go to the HDAudioBus and right click to install.
    Thursday, December 18, 2008 5:00 AM
  • havin the same problem... ne solution????
    Friday, December 25, 2009 12:16 PM
  • i have same motherboard.. download this driver from here.. it will work
    http://www.brothersoft.com/realtek-ac97-audio-driver-download-65159.html
    Tuesday, January 19, 2010 7:56 PM
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