none
remote assistance windows 7 to xp

    Question

  • Hi, I am trying to use remote assistance by using an invitation file to connect to my friend's computer. I am on windows 7 home premium and he is on windows xp service pack 3. When i tried connecting to his computer nothing happened. We each had our computers set so that we allowed remote assistance on the computer and for our computers to be controlled by remote assistance and the box for *must be running vista* was left unchecked. I had the file and the correct password. He edited the registry to set DWORD AllowTSConnections to 1, fDenyTSConnections to 0, and fAllowToGetHelp to 1 all under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server. We turned our firewalls off and are only behind comcast cable modems. Our internet connection was working. Nothing helped. He could connect to his other windows xp computers at home but i could not connect to his computer. Does anyone know what else might be the problem?
    Thursday, July 29, 2010 9:40 AM

Answers

  •  

    Hi,

     

    Before moving on, I would like to confirm that if you can connect to other computers using use remote assistance.

     

    Let's try the suggestions below to check this issue.

     

    Note: You may need to log on to the user with Administrator privilege to change the settings.

     

    Suggestion 1: Check Remote Assistance Settings

    ===========

    1. Please go to Start, click Control Panel, click System and then click Remote Settings on the left pane.

    2. Check "Allow Remote Assistance connections to this computer".

    3. Click Advanced button, check "Allow this computer to be controlled remotely".

    4. Uncheck "Create invitation that can only be used from computers running Windows Vista or later".

    5. Click OK.

     

    Please check if the issue can be resolved. If not, we can try Suggestion 2 to check the Firewall settings.

     

    Suggestion 2: Check Firewall

    ===========

    1. Please temporary disable all third party security software installed.

    2. Go to Start, type Windows Firewall in Search box, choose "Allow a program through Windows Firewall".

    3. Click Change Settings button.

    4. In the list, tick all the boxes for Remote Assistance.

    5. Click OK.

     

    Also, please turn off UAC and test this issue in Clean Boot.

     

    Turn off UAC (use MSCONFIG)

    ==========================

    1. Click Start. Type MSCONFIG in the Start Search bar and press Enter.

     

    Note: If UAC window prompts for permission to continue, please click Continue.

     

    2. Click Tools.

    3. Highlight Disable UAC, click Launch.

    4. Restart the computer and test the issue again.

     

    Note: If you turn on UAC, please launch Enable UAC.

     

    For more information, please refer to the following link:

     

    Why won't Windows Remote Assistance connect when I click a contact name?

     

    What is the result?

     

    Regards,

     

    Sabrina

     

    Monday, August 02, 2010 6:09 AM

All replies

  •  

    Hi,

     

    Before moving on, I would like to confirm that if you can connect to other computers using use remote assistance.

     

    Let's try the suggestions below to check this issue.

     

    Note: You may need to log on to the user with Administrator privilege to change the settings.

     

    Suggestion 1: Check Remote Assistance Settings

    ===========

    1. Please go to Start, click Control Panel, click System and then click Remote Settings on the left pane.

    2. Check "Allow Remote Assistance connections to this computer".

    3. Click Advanced button, check "Allow this computer to be controlled remotely".

    4. Uncheck "Create invitation that can only be used from computers running Windows Vista or later".

    5. Click OK.

     

    Please check if the issue can be resolved. If not, we can try Suggestion 2 to check the Firewall settings.

     

    Suggestion 2: Check Firewall

    ===========

    1. Please temporary disable all third party security software installed.

    2. Go to Start, type Windows Firewall in Search box, choose "Allow a program through Windows Firewall".

    3. Click Change Settings button.

    4. In the list, tick all the boxes for Remote Assistance.

    5. Click OK.

     

    Also, please turn off UAC and test this issue in Clean Boot.

     

    Turn off UAC (use MSCONFIG)

    ==========================

    1. Click Start. Type MSCONFIG in the Start Search bar and press Enter.

     

    Note: If UAC window prompts for permission to continue, please click Continue.

     

    2. Click Tools.

    3. Highlight Disable UAC, click Launch.

    4. Restart the computer and test the issue again.

     

    Note: If you turn on UAC, please launch Enable UAC.

     

    For more information, please refer to the following link:

     

    Why won't Windows Remote Assistance connect when I click a contact name?

     

    What is the result?

     

    Regards,

     

    Sabrina

     

    Monday, August 02, 2010 6:09 AM

  • What is the exact error thrown when trying to connect the Windows 7 machine remotely?

    Yes, you can remote assist a Windows 7 machine from an XP computer. Generally, you need to make sure that the Remote Assistance exception is enabled in Windows Firewall.

    Allow Windows Remote Assistance to communicate through a firewall

    Windows Remote Assistance: frequently asked questions

    Monday, August 02, 2010 7:09 AM