Cant Change Lock Screen Windows 8


  • I have windows 8 pro and i tried to change the lock screen but it gave me an error and now I have a plain light blue background on my lock screen that can not be changed at all. I tried using the default backgrounds, custom backgrounds, and bing background but every time I try it gives an error so im stuck with the blue background
    Tuesday, October 30, 2012 10:56 PM


All replies

  • Hi,

    Please go to Change PC setting and try to change the Lock Screen again, then check whether there are any logs generated in Event Log. If so, post them here.

    Juke Chou

    TechNet Community Support

    Thursday, November 01, 2012 7:35 AM
  • no logs are generated for it 
    Friday, November 02, 2012 12:37 AM
  • Hi,

    What is the error message when changing Lock Screen? Also, please try to create a new account and log on with this account to test again.

    Juke Chou

    TechNet Community Support

    Friday, November 02, 2012 3:16 AM
  • i already tried setting up a new account but the same thing happened. When i try to change the background from the settings i click on the picture and nothing happens i lock the computer the background doesn't change and if i try change the background to a custom image its says an error occurred while setting lock screen
    Friday, November 02, 2012 3:39 AM
  • Hi,

    Maybe we could utilize Process Monitor to find something useful. Please download it at

    I think there is a place or registry key that Changing Lock Screen need to access but failed. Please investigate this by Process Monitor, if anyting is found, post back.

    Juke Chou

    TechNet Community Support

    Friday, November 02, 2012 7:11 AM
  • Hi,

    Maybe we could utilize Process Monitor to find someting helpful. Download it at

    I think there may be a place or registry key that changing Lock Screen is failed to access so that this heppened. Please investigate this by Process Monitor. If anything is found, post back.

    Juke Chou

    TechNet Community Support

    Friday, November 02, 2012 7:14 AM
  • what am i looking for exactly i ran the program but i didnt see anything of note like errors
    Friday, November 02, 2012 3:09 PM
  • i found a solution i deleted the folder C:\ProgramData\Microsoft\Windows\Systemdata and now im able to change the background
    Friday, November 02, 2012 8:01 PM
  • How did you delete the folder? When I try to delete it the file I get a message that says I need permission from the computers administrator to complete the action.
    Wednesday, November 07, 2012 6:41 PM
  • search the internet for take ownership its a reg hack that adds the ability to take control of files and folders. After u add it just right click the folder and select take ownership

    anthony forbes

    Wednesday, November 07, 2012 6:51 PM
  • Worked for  me also! 11-14-12
    Wednesday, November 14, 2012 8:12 PM
  • it's work thank's ... :D
    Wednesday, January 02, 2013 7:36 AM
  • I'm not able to find the Systemdata folder in my Windows folder....any other ways to access it??
    Friday, January 04, 2013 4:56 AM
  • This did not work for me. It has now stuck me with the default image and I cannot change it.
    Friday, January 03, 2014 2:47 AM
  • here is my error when I try to change lock screen background

    Faulting application name: SystemSettings.exe, version: 6.3.9600.16397, time stamp: 0x522b2418
    Faulting module name: Windows.UI.Xaml.dll, version: 6.3.9600.16491, time stamp: 0x52abf73f
    Exception code: 0xc000027b
    Fault offset: 0x0000000000a4ee22
    Faulting process id: 0x1f28
    Faulting application start time: 0x01cf49c4ed0f31b9
    Faulting application path: C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe
    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
    Report Id: 37cb6793-b5b8-11e3-beb7-4c72b931be61
    Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID:

    Thursday, March 27, 2014 2:06 PM
  • Thanks Pal ! That worked for me.

    Thursday, June 26, 2014 10:31 AM
  • I tried this method too and it didn't work, it goes back to the standard background
    Tuesday, December 09, 2014 12:30 AM
  • Works great! Thanks!
    Thursday, December 11, 2014 5:37 PM
  • I can't delete that folder even when I change the security to give me full access
    Monday, May 25, 2015 9:52 AM