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Unable to install latest firmware updates on Surface Laptop 3. RRS feed

  • Question

  • We are seeing an odd issue where we are unable to install the latest firmware updates on our Surface Laptop 3 (Intel). We upgraded the OS on this system from Windows 10 1809 to 1909. 

    When attempting to install "SurfaceLaptop3_Win10_18362_20.010.3582.0.msi" on a computer that has Windows 10 1909 installed it states this computer already has the latest firmware updates installed. This computer also has SurfaceLaptop3_Win10_17763_20.020.4371.0.msi installed on it. The 17763 build has a higher msi version than build 18362

    We are pushing this from SCCM. Do we have to uninstall "SurfaceLaptop3_Win10_17763_20.020.4371.0.msi" first, if so what issues will happen when doing so? The user is at home right now working remotely and dont want to make the machine not functional anymore. 

    Tuesday, May 12, 2020 3:10 PM

All replies

  • We are seeing the same! I hope MSFT has an answer for this and manages drivers better than this. 

    -Sulabh

    Tuesday, May 12, 2020 3:14 PM