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VCSystem Tray has stopped working RRS feed

  • Question

  • Hi all,

    The pop-up "VCSystem Tray has stopped working" appears on my Vaio laptop every few minutes, I checked the pop-up and it reads:

     "Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: vcsystemtray.exe
      Problem Signature 02: 8.1.0.10100
      Problem Signature 03: 5077842e
      Problem Signature 04: System.Xml
      Problem Signature 05: 4.0.0.0
      Problem Signature 06: 4ba1dfec
      Problem Signature 07: 735
      Problem Signature 08: 0
      Problem Signature 09: System.Xml.XmlException
      OS Version: 6.1.7601.2.1.0.768.2
      Locale ID: 1033
      Additional Information 1: 7b10
      Additional Information 2: 7b1048fe531878f06171cb5525682efa
      Additional Information 3: ff30
      Additional Information 4: ff3066e2431550939efa3daa55cc147d

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    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt"

    I've tried to download Vaio Care for Windows 7 but failed all the times, it seems this download version is no longer available. What can I do to fix it? Many thanks and regards,

    Kien-Anh, Do

    Thursday, August 1, 2019 6:36 AM

Answers

All replies

  • Hi,

    You could download VAIO Care™ Software from SONY website: 

    VAIO Care™ Software (Windows 7 32bit)

    VAIO Care™ Software (Windows 7 64bit)

    May I know what the error is when you try to download it? I have tested that the download process runs well. 

    To check if the download version is still available and the VCSystem Tray issue, it's recommended to contact with SONY support.

    SNOY community: https://community.sony.co.uk/t5/english-community/ct-p/en

    If you have any other problems related to Windows Product, please feel free to post here.

    Thanks for your understanding.

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
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    Friday, August 2, 2019 2:19 AM
    Moderator
  • Dear Yilia Zhao,

    Thank you very much for your advice. However, the Vaio Care version 6.3.3.02100 recommended by you is older than my Vaio's current version 8.1.0.10120. Thus, I am afraid that it cannot solve my problem. 

    When I tried to download the version 8.1.0.10120 from Sony website, it says "Not found" all the times. 

    I don't know what to do now.

    Please advise!

    Thanks again!

    Kien-Anh, Do (fr Vietnam)

     

    Tuesday, August 6, 2019 2:06 AM
  • Hi,

    Check this one: 

    https://www.sony.com/electronics/support/downloads/W0008541

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 6, 2019 4:45 AM
    Moderator
  • Dear Yilia,

    My great appreciation for your valuable help!

    I've downloaded VaioCare 8.1.0.10120 as you recommended, it requires to download also 9 other applications (softwares) for it to run properly. I've downloaded them all and will try to install them, hope it works. 

    Once again, thank you so much!

    All the best!

    Anh

    Wednesday, August 7, 2019 1:17 AM
  • Hi,

    Glad to hear that.

    If you have any other questions, please feel free to let me know.

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Kien-Anh, Do Thursday, August 8, 2019 1:18 AM
    Wednesday, August 7, 2019 1:25 AM
    Moderator
  • Dear Yilia,

    Sorry to bother you again, I tried several times but failed to install "Hotkey Utility" which is required for VAIO® Hardware Diagnostics Software (Windows 7 64bit) which is required for the VaioCare version, the pop-up says that this version is not for my laptop (I use Vaio SVS13112EGB), but not suggests another version.  Below is information about this version:

    Hotkey Utilities (Windows 7 64bit)

    About this download

    Benefits and improvements

    This utility installs the originally shipped versions of the following Hotkey Utilities:

    • Battery Checker 4.7.0.09200
    • VAIO® Control Center 5.2.4.11260
    • VAIO Power Management 5.9.0.11020

    System Requirements

    Operating Systems

    • Windows® 7 64-bit

    File Info

    File Name

    • EP0000551828.exe

    File Version

    • 1.0

    File Size

    • 174.91 Mb

    Release Date

    • 03-13-2013

    Could you please advise me of other alternatives?

    Thank you and best regards,

    Anh

    Thursday, August 8, 2019 1:32 AM
  • Hi,

    if you download the Hotkey Utilities from here, please notice it has a required download:

    Unless stated otherwise, the file listed below must be installed BEFORE the Hotkey Utilities (Windows 7 64bit) in order for it to work properly. If more than one Required file is listed, install them in the order presented on this page.

    Sony® Shared Library

    Best regards,

    Yilia 


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    • Marked as answer by Kien-Anh, Do Friday, August 9, 2019 3:44 AM
    Thursday, August 8, 2019 8:21 AM
    Moderator
  • My great appreciation for your help, Yilia. I re-installed them all in order as required and it was successfully. 

    Wishing you all the best!

    Kind regards!

    Anh from Hanoi, Vietnam.

    Friday, August 9, 2019 3:46 AM