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Ethernet adapter not workng

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Hi RichardWu,
After looking at my last replay, which was a reply to my previous reply it occurred to me that you may not see the reply.
You mistakenly answered an old question from 2006.
I am unable to install update SP2; I have valid license, don't understand why Vista Ultimate 32-bit will not accept the update. Can you trace the operation and tell me what it is looking for when it fails.
KC -