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Failed to mount database 'Mailbox Database' RRS feed

  • Question

  • The EMC tells me that "Mailbox Database" is dismounted. When trying to mount i get gives the error output below.

    --------------------------------------------------------
    Microsoft Exchange Error
    --------------------------------------------------------
    Failed to mount database 'Mailbox Database'.

    Mailbox Database
    Failed
    Error:
    Couldn't mount the database that you specified. Specified database: Mailbox Database; Error code: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-515)
    . [Database: Mailbox Database, Server: SERVER.rapidspillrespo.local].

    An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-515)
    . [Database: Mailbox Database, Server: SERVER.rapidspillrespo.local]

    An Active Manager operation failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-515)
    . [Server: SERVER.rapidspillrespo.local]

    MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-515)


    Thanks & Regards, Sushant Chavan.

    Thursday, May 25, 2017 6:25 AM

Answers

  • If it is in Dirty Shutdown, try to repair it by, make sure you have backup of the DB and Logs before you start the repair.

    eseutil /p "Database.edb"

    Once the process completes, If it is in Clean shutdown, you can safely remove all the logs and try to mount the DB, it will mount and create new Logs.

    If still in Dirty shutdown you need to check the logs as follows:

    eseutil /ml "Logfiles Path\E00"

    Here E00 is the log prefix

    It will check all the logs and return OK for healthy logs and error for corrupted ones.


    My Blog: www.ADExchangeAdmin.com



    Thursday, May 25, 2017 7:11 AM
  • If it is in clean shutdown, then move everything from the logs folder to another location and then mount the DB.

    It should mount and create new logs.


    My Blog: www.ADExchangeAdmin.com

    Thursday, May 25, 2017 9:13 AM
  • To mount Exchange database after repair, you can follow this article for step by step details - http://exchangeitup.blogspot.in/2016/06/sponsored-post-mounting-exchange-2013.html

    Deleting transaction logs is not recommended anymore. In case you want to do it then you must turn on circular logging as a temporary measure to flush out the logs.
    Thursday, May 25, 2017 10:33 AM
  • If i deleted the logs, there is any possibility of data loss.

    please guide me on this.

     

    Thanks & Regards, Sushant Chavan.

    If you mean by deleting the logs that you moved to another location. Then there is no harm, you already have healthy DB and newly created logs.

    If you mean delete the new logs manually, then it is not recommended.


    My Blog: www.ADExchangeAdmin.com

    Thursday, May 25, 2017 12:53 PM
  • Thanks

    Thanks & Regards, Sushant Chavan.

    Saturday, May 27, 2017 7:03 AM

All replies

  • Restarted the server again.
    Restarted all Exchange services quite a few times in between tries.
    run an ESEUTIL /r
    ESEUTIL /p
    eseutil /ml
    checked that it is CLEAN Shutdown

    but i still get the same

    Please help?


    Thanks & Regards, Sushant Chavan.

    Thursday, May 25, 2017 7:02 AM
  • It seems the database has corrupted or the logs are missing.

    Check if it is in Clean or Dirty Shutdown by running eseutil /mh "Database.edb"


    My Blog: www.ADExchangeAdmin.com

    Thursday, May 25, 2017 7:06 AM
  • If it is in Dirty Shutdown, try to repair it by, make sure you have backup of the DB and Logs before you start the repair.

    eseutil /p "Database.edb"

    Once the process completes, If it is in Clean shutdown, you can safely remove all the logs and try to mount the DB, it will mount and create new Logs.

    If still in Dirty shutdown you need to check the logs as follows:

    eseutil /ml "Logfiles Path\E00"

    Here E00 is the log prefix

    It will check all the logs and return OK for healthy logs and error for corrupted ones.


    My Blog: www.ADExchangeAdmin.com



    Thursday, May 25, 2017 7:11 AM
  • Refer below

    https://social.technet.microsoft.com/Forums/exchange/en-US/4d1f1ec0-afa7-4a97-af2c-896f3d3c2abb/failed-to-mount-database-mailbox-database-hr0x80004005-ec528?forum=exchangesvravailabilityandisasterrecoverylegacy


    Jayakumar K

    Thursday, May 25, 2017 7:47 AM
  • If it is in clean shutdown, then move everything from the logs folder to another location and then mount the DB.

    It should mount and create new logs.


    My Blog: www.ADExchangeAdmin.com

    Thursday, May 25, 2017 9:13 AM
  • Thanks it works

    Thanks & Regards, Sushant Chavan.

    Thursday, May 25, 2017 9:19 AM
  • If i deleted the logs, there is any possibility of data loss.

    please guide me on this.

     

    Thanks & Regards, Sushant Chavan.

    Thursday, May 25, 2017 9:34 AM
  • To mount Exchange database after repair, you can follow this article for step by step details - http://exchangeitup.blogspot.in/2016/06/sponsored-post-mounting-exchange-2013.html

    Deleting transaction logs is not recommended anymore. In case you want to do it then you must turn on circular logging as a temporary measure to flush out the logs.
    Thursday, May 25, 2017 10:33 AM
  • If i deleted the logs, there is any possibility of data loss.

    please guide me on this.

     

    Thanks & Regards, Sushant Chavan.

    If you mean by deleting the logs that you moved to another location. Then there is no harm, you already have healthy DB and newly created logs.

    If you mean delete the new logs manually, then it is not recommended.


    My Blog: www.ADExchangeAdmin.com

    Thursday, May 25, 2017 12:53 PM
  • Thanks

    Thanks & Regards, Sushant Chavan.

    Saturday, May 27, 2017 6:02 AM
  • Thanks

    Thanks & Regards, Sushant Chavan.

    Saturday, May 27, 2017 7:03 AM