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Can't shut down Windows 8 anymore! [SOLVED] RRS feed

  • Question

  • Hello, I'm experiencing a very strange issue on my Windows 8 Pro.

    Starting from yesterday morning, my PC simply can't shut down: I point the mouse on the charms bar, then I click on the I/O button and select "Shut Down"... but the bar closes and nothing else happens. Strangely, I can continue to open files and programs, and using the task manager I see a very big load of CPU caused by wininit.exe

    Apart from that, the PC doesn't shut down also after 1 hour and I need a hard reset. By the way, it looks like I can reboot it instead without problems! (I tried only once, and it worked as always).

    Before yesterday morning, I'm sure that I didn't make relevant software changes on the PC... so what?

    Do I need to attach some configuration reports to better understand the problem? Let me know...

    Thank you

    Ale


    Alessandro Francesconi http://www.alessandrofrancesconi.it


    Sunday, November 4, 2012 11:44 AM

Answers

  • I've finally solved it!

    I did what's written in this aritcle: http://ask-leo.com/how_do_i_keep_chkdsk_from_running_on_every_start_up.html

    In fact, my BootExecute value was:

    autocheck autochk /m /f \Device\HarddiskVolume3
    autocheck autochk /m /f \Device\HarddiskVolume6
    autocheck autochk *
    I deleted the first two lines and, after a reboot, the PC shuts down like a charm!

    Alessandro Francesconi http://www.alessandrofrancesconi.it

    Saturday, December 1, 2012 8:38 PM
  • Windows hangs while activating chkdsk for next reboot:

    so run chkdsk your own to check the HDDs for errors.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, November 4, 2012 1:29 PM
    Answerer

All replies

  • Ok, make a xperf trace to see the cause. Install the WPT (http://social.technet.microsoft.com/wiki/contents/articles/4847.install-the-windows-performance-toolkit-wpt-en-us.aspx), open a CMD prompt with admin rights and type this:
    xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d HighCPUUsage.etl

    after you captured 30s of the high CPU usage issues, go back to CMD prompt and press a key to stop the logging. Now compress the HighCPUUSage.etl as 7z (LZMA2, ULTRA) to reduce the size. Upload this file to your SkyDrive or Dropbox and post a link here.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, November 4, 2012 11:59 AM
    Answerer
  • Here it is: https://dl.dropbox.com/u/60181343/HighCPUUsage.7z


    Alessandro Francesconi http://www.alessandrofrancesconi.it

    Sunday, November 4, 2012 12:58 PM
  • Windows hangs while activating chkdsk for next reboot:

    so run chkdsk your own to check the HDDs for errors.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, November 4, 2012 1:29 PM
    Answerer
  • Yes! It worked! Thank you so much ;)

    Alessandro Francesconi http://www.alessandrofrancesconi.it

    Sunday, November 4, 2012 1:53 PM
  • Yes! It worked! Thank you so much
    You're welcome :)

    "A programmer is just a tool which converts caffeine into code"

    Sunday, November 4, 2012 3:44 PM
    Answerer
  • Yes! It worked! Thank you so much

    You're welcome :)

    "A programmer is just a tool which converts caffeine into code"

    I'm sorry but after only one day the problem is back! Same behaviour, and I don't think it's caused by chkdisk again (I repeated a check for safety)!

    Here is another ETL trace... could you have a look again, or teach me how to understand those informations? It's really starting to making me angry...

    https://dl.dropbox.com/u/60181343/HighCPUUsage2.7z


    Alessandro Francesconi http://www.alessandrofrancesconi.it


    Saturday, November 10, 2012 5:29 PM
  • I'm sorry but after only one day the problem is back! Same behaviour, and I don't think it's caused by chkdisk again (I repeated a check for safety)!
    the ETL says, IT IS THE SAME ISSUE, AGAIN.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, November 11, 2012 3:44 PM
    Answerer
  • Hello Andre, I'm having the same problem, can't shutdown and wininit.exe is taking 25% cpu load..

    here is my xperf : https://dl.dropbox.com/u/677106/HighCPUUsage.7z

    Appreciate if you can solve this puzzle :)

    Sunday, November 18, 2012 1:46 PM
  • I've finally solved it!

    I did what's written in this aritcle: http://ask-leo.com/how_do_i_keep_chkdsk_from_running_on_every_start_up.html

    In fact, my BootExecute value was:

    autocheck autochk /m /f \Device\HarddiskVolume3
    autocheck autochk /m /f \Device\HarddiskVolume6
    autocheck autochk *
    I deleted the first two lines and, after a reboot, the PC shuts down like a charm!

    Alessandro Francesconi http://www.alessandrofrancesconi.it

    Saturday, December 1, 2012 8:38 PM
  • I deleted the first two lines and, after a reboot, the PC shuts down like a charm!

    thanks for the feedback :)

    "A programmer is just a tool which converts caffeine into code"

    Sunday, December 2, 2012 7:53 AM
    Answerer
  • Thanks Andre.Ziegler and Alessandro Francesconi.
    Thursday, December 6, 2012 4:29 AM
  • Guys, I have this problem as well.

    I have run CHKDSK on my HDD's manually and no change.

    I then checked the Registry value and mine is already set to

    autocheck autochk *

    Any ideas about what I can do next?

    Thanks,

    Tim

    Sunday, December 16, 2012 10:08 PM
  • Some more information.

    By following the steps in this  http://www.pcadvisor.co.uk/how-to/windows/3411334/cant-shut-down-windows-8-pc/

    I have managed to turn on the Hibernate option in my Power Button.

    After doing this, I can now get Sleep, Restart and Shutdown to all work.

    However, Hibernate doesn't work and behaves just like Shutdown did before I made this change.


    Thanks, Tim

    Sunday, December 16, 2012 11:16 PM
  • Just for information:

    I had the same problem on a customer computer.

    I use chkdsk /f /r on the system partition and in the log I can see a lot of bad clusters...

    (The computer is one month old...)

    After the chkdsk, the computer works perfectly... but I think that the problem will be back quickly until we change the hard drive...

    Sorry for my english I'm just a french Pc technician...

    Thanks.

    Ian.


    • Edited by flyingbeef3 Thursday, January 10, 2013 10:57 AM
    Thursday, January 10, 2013 10:56 AM
  • Hi,

    I have the same problem...I cannot shut down Windows 8. When I try to shut it down, sometimes Skype or Chrome appears and the system continues to work. Only Ibernation works: rebooting and shutting down do not work. I tried to uninstall Skype and Chome but the problem persists.

    This is the link of my xperf trace:

    https://www.dropbox.com/sh/xubobwuxwybsew0/lRfUdLZn2_

    Thanks in advance,

    Simona

    Thursday, April 4, 2013 8:50 AM
  • In my case, i had a 32gb microSD always plugged, so removed and everything goes back to normal.
    Tuesday, September 10, 2013 3:55 AM