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your pc ran to a problem and needs to restart RRS feed

  • Question

  • i have this problem with my win8 32bit asus tablet.this is my minidump files.plz help me.

    https://skydrive.live.com/redir?resid=7708C4ED478E427B!147

    Friday, September 6, 2013 11:25 AM

Answers

  • Hi,

    Base on below debugging log, you can see that this issue is caused by avast software.

    Please know that this software is incompatible with Windows 8, I recommend that we remove it to check the results. To protect your PC, we can use Microsoft security essentials:

    http://www.microsoft.com/en-in/windows/compatibility/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=Windows%208.1&Locale=en-in&Architecture=X64&TextSearch=Avast&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

    Debugging Details:
    ------------------
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 81c82470
    Unable to read MiSystemVaType memory at 81c58080
     00000028 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    NETIO!StreamInvokeCalloutAndNormalizeAction+16b
    82343eb6 837a2803        cmp     dword ptr [edx+28h],3
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  AvastSvc.exe
    
    DEVICE_OBJECT: 869fd3f0
    
    TRAP_FRAME:  9e86e6f4 -- (.trap 0xffffffff9e86e6f4)
    ErrCode = 00000000
    eax=854d6008 ebx=9e86e848 ecx=00000000 edx=00000000 esi=9e86e828 edi=9e86e980
    eip=82343eb6 esp=9e86e768 ebp=9e86e798 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    NETIO!StreamInvokeCalloutAndNormalizeAction+0x16b:
    82343eb6 837a2803        cmp     dword ptr [edx+28h],3 ds:0023:00000028=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 81bc7880 to 81b4f788
    
    STACK_TEXT:  
    9e86e6d4 81bc7880 0000000a 00000028 00000002 nt!KiBugCheck2
    9e86e6d4 82343eb6 0000000a 00000028 00000002 nt!KiTrap0E+0x2c8
    9e86e798 82343b11 9e86e828 854d6008 854d6008 NETIO!StreamInvokeCalloutAndNormalizeAction+0x16b
    9e86e7c4 82343a68 9e86e828 854d6008 854d6008 NETIO!StreamCalloutProcessData+0x2c
    9e86e7f8 823463ea 9e86e828 854d6008 00000000 NETIO!StreamCalloutProcessingLoop+0x54
    9e86e868 82351746 00000014 8c636b5e 00000000 NETIO!StreamProcessCallout+0x128
    9e86e8d8 823139af 00000014 9e86ecc4 9e86ece8 NETIO! ?? ::FNODOBFM::`string'+0x7a35
    9e86e9b0 8231222c 00000014 9e86ecc4 9e86ece8 NETIO!ArbitrateAndEnforce+0x533
    9e86ebd8 82341f0a 00000014 9e86ecc4 9e86ece8 NETIO!KfdClassify+0x2ef
    9e86ec90 82341d22 2be50014 9e86ecc4 9e86ece8 NETIO!StreamClassify+0xe3
    9e86eeec 8234168b 854952e0 2be50014 9e86ef14 NETIO!StreamCommonInspect+0x284
    9e86ef1c 88ce4246 854952e0 00000000 8557bc88 NETIO!WfpStreamInspectReceive+0xb4
    WARNING: Stack unwind information not available. Following frames may be wrong.
    9e86ef5c 88c99859 855d6608 855d6700 8557bc88 tcpip+0xab246
    9e86f078 88c840bc 9e86f0a0 9e86f0e0 851f9430 tcpip+0x60859
    9e86f128 88c78984 855d6608 9e86f1b8 00000000 tcpip+0x4b0bc
    9e86f1ac 88c8473b 851f9430 854e7824 00000000 tcpip+0x3f984
    9e86f234 88ca450e 851f9430 854e7908 00000007 tcpip+0x4b73b
    9e86f298 88ca38c8 00000000 9e86f2a0 856ec018 tcpip+0x6b50e
    9e86f568 88ca9075 9e86f5b4 88d7afc8 00000001 tcpip+0x6a8c8
    9e86f5f0 88ca8a2a 88d7afc8 851eb444 851eb444 tcpip+0x70075
    9e86f6a0 88ca78e4 00000000 88d7b0a0 00000000 tcpip+0x6fa2a
    9e86f74c 88cae9f0 00000007 88d7afc8 852a14c0 tcpip+0x6e8e4
    9e86f768 88c93be9 851eb410 9e86f800 85200698 tcpip+0x759f0
    9e86f93c 88c8308f 00000000 00000002 00032171 tcpip+0x5abe9
    9e86f958 88c8e031 00000000 00000002 00000000 tcpip+0x4a08f
    9e86f9c4 88c9bf7f 00000000 87723440 00000000 tcpip+0x55031
    9e86f9d8 81afd85b 9e86fa98 69ba5a4b 00000000 tcpip+0x62f7f
    9e86fa50 81afd4ba 88c9bf5a 9e86fa98 00002400 nt!KeExpandKernelStackAndCalloutInternal+0x38b
    9e86fa70 88c75fc8 88c9bf5a 9e86fa98 00002400 nt!KeExpandKernelStackAndCalloutEx+0x1f
    9e86faa8 8cb64f46 855c0d01 85168120 85497de0 tcpip+0x3cfc8
    9e86fb28 8cb74f2b 00003937 00000000 5835374c afd!AfdTLStartBufferedVcSend+0xe7
    9e86fbd4 8cb612a8 869fd3f0 9e86fbfc 81aaaba8 afd!AfdSend+0xa12
    9e86fbe0 81aaaba8 869fd3f0 85497de0 88160000 afd!AfdDispatchDeviceControl+0x43
    9e86fbfc 81cf2f4c 85497ee0 85497de0 88165748 nt!IofCallDriver+0x3f
    9e86fc50 81cf29c1 869fd3f0 00000000 9e86fd01 nt!IopSynchronousServiceTail+0x121
    9e86fcf0 81cf25f9 869fd3f0 85497de0 74c5ce39 nt!IopXxxControlFile+0x3ac
    9e86fd24 81bc433c 00001b30 00000000 74c5ce39 nt!NtDeviceIoControlFile+0x2a
    9e86fd24 77c76954 00001b30 00000000 74c5ce39 nt!KiFastCallEntry+0x12c
    0cfcf0ec 00000000 00000000 00000000 00000000 0x77c76954
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    NETIO!StreamInvokeCalloutAndNormalizeAction+16b
    82343eb6 837a2803        cmp     dword ptr [edx+28h],3
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  NETIO!StreamInvokeCalloutAndNormalizeAction+16b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETIO
    
    IMAGE_NAME:  NETIO.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50764cfd
    
    BUCKET_ID_FUNC_OFFSET:  16b
    
    FAILURE_BUCKET_ID:  AV_NETIO!StreamInvokeCalloutAndNormalizeAction
    
    BUCKET_ID:  AV_NETIO!StreamInvokeCalloutAndNormalizeAction
    
    Followup: MachineOwner
    


    Kate Li

    TechNet Community Support

    Monday, September 9, 2013 7:43 AM
    Owner