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Windows 7 Pro x64 won't boot Startup Repair doesn't work

    Question

  • When I turned on my computer it got the blue screen of death and then robooted and defaulted to Startup Repair.

    The Startup Repair utility runs and can't resolve the issue.  I get the following error:

    Problem signature:
    Problem Event Name: StartupRepairOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03: unkown
    Problem Signature 04: 21201024
    Problem Signature 05 AutoFailover
    Problem Signature 06: 18
    Problem Signature 07: BadDriver
    OS Virsion: 6.1.7600.2.0.0.256.1
    Locale ID: 1033


    I am using a ThinkPad T61 running Win7 Pro x64.



    The startup repair lists several test that all completed successfully.

    it does list a 'root cause foundl:'

    A recent driver installation or upgrade may be preveting the system from starting.

    Repair action: System files integrity check and repair
    Result: Failed. Error code = 0xa
    time taken = 4743 ms

    I recently started using a USB headset for Skype which is the only think I can think of that has been installed on the computer.

    I should also note that I only have the option to run the Startup Repair tool or Boot Windows Normally.  I don't have the option to run in safe mode.

    Thursday, March 11, 2010 10:10 PM

Answers

  • Hi,

    As your question, I would like to tell you that you can try the following command to make a copy for your files in WinRE.

    XCOPY {Old file location} {New file location} /E

    For example, if I want to backup the files from C:\Test\Backup to D:\Backup, I can type the following command.

    XCOPY C:\Test\Backup D:\Backup /E

    Note: When the "(F=file, D=directory)?)" message is received, please press “D” on the keyboard to continue the copy.

    In addition, as you can try startup repair in the  WinRE. If that does not return you to a working configuration, try using the DISM command to see what update is in a problem state: dism.exe /image:d:\ /get-packages

    When you run this command, you should see one or more packages listed in a Pending state. Please let us know the details of pending update or package.

    If there are pending updates, you can try the following command to revert the pending action.

    dism.exe /image:d:\ /cleanup-image /revertpendingactions

    Once this is complete, try starting the PC into Windows. If your PC still failed to work, it's better to parallel install your Win7 again.

    Good luck!
    --------------------------------------------------------------------------------
    John

    • Marked as answer by Linda Yan Tuesday, March 16, 2010 8:25 AM
    Monday, March 15, 2010 1:49 AM

All replies

  • Have you tried to boot your machine via the Win7 Disc?

    If you have a Win7 disc, you can try system restore after booting in the WinRE. In you don't have a WIn 7 disc, you can burn one, just using the ISO downloaded from the following link:

    http://technet.microsoft.com/en-us/evalcenter/cc442495.aspx 

    Once you  make the disc, you can try system restore in WinRE. Please choose choose a point before installing the USB headset.

    Good luck!
    John
    Friday, March 12, 2010 3:04 AM
  • John,

    Thanks I have the Windows 7 CD.  I tried to boot from the CD, the problem is it can't find any restore points.

    I can go to the advanced option in system and run command promt.  I can look through my files and see that they are all still there.

    Ideally I would be able to find the bad driver and delete it.

    as an alternate option i would like to use command prompt to copy the files to an external drive.  However when I try and do that i get a .dat file on the exteranl drive.

    What command should i use to copy a directory?
    Friday, March 12, 2010 5:16 PM
  • Hi,

    As your question, I would like to tell you that you can try the following command to make a copy for your files in WinRE.

    XCOPY {Old file location} {New file location} /E

    For example, if I want to backup the files from C:\Test\Backup to D:\Backup, I can type the following command.

    XCOPY C:\Test\Backup D:\Backup /E

    Note: When the "(F=file, D=directory)?)" message is received, please press “D” on the keyboard to continue the copy.

    In addition, as you can try startup repair in the  WinRE. If that does not return you to a working configuration, try using the DISM command to see what update is in a problem state: dism.exe /image:d:\ /get-packages

    When you run this command, you should see one or more packages listed in a Pending state. Please let us know the details of pending update or package.

    If there are pending updates, you can try the following command to revert the pending action.

    dism.exe /image:d:\ /cleanup-image /revertpendingactions

    Once this is complete, try starting the PC into Windows. If your PC still failed to work, it's better to parallel install your Win7 again.

    Good luck!
    --------------------------------------------------------------------------------
    John

    • Marked as answer by Linda Yan Tuesday, March 16, 2010 8:25 AM
    Monday, March 15, 2010 1:49 AM
  • I'm having the same issue, when I try startup repair, I get this:

    Root cause foun:

    System Volume on disk is corrupt.

    Please help!!

    Thursday, May 20, 2010 5:27 AM
  • Hello Silverr48817,

     

    I had the same problem. This problem may of been caused by a Win32:Vitro. I had that virus

    and it took Windows Vista away from me, but now I have windows 7. 

     

    Things you will need to fix this problem

    Windows 7 Home, Professional, Ultimate, Enterprize Installation Disk (Of what OS you have),

    Skills to know how to boot into a CD at startup

    -----------------------------------------------------------------------------------------------------------

    I had to Format and install windows 7 and that fixed the problem after you Re-Install. Make

    sure you have a anti virus and Malware Bytes,

    Malware Bytes

    Microsoft Security Essentials

    Do a full scan with those and you're sure to find a Virus or Malware!

     

    Hope This Helps,

    DellInspiron1545

    Wednesday, October 20, 2010 2:24 PM
  • I had this same problem after running a registry cleaner.  I read every forum on this subject for 2 days ran all kinds of crazy dos command that were on this board to try to fix the problem. NONE OF THEM WORKED. I finally ended up taking it to Best Buy Geek squad. They told me well you have to call Toshiba to get the install disk and do a fresh install or we can charge you 99 dollars to copy your old files off your hard drive. I declined since I wanted to try a few more thing, here is the EASY WORK AROUND. DUEL BOOT YOUR SYSTEM.

    Downloand gparted, create a new partition on your hard drive, the tutorial is here

    http://www.youtube.com/watch?v=5TK5YezY-Xc

    after that install a new operating system or old one on the new partition.

    Reboot your computer you should be able to get into the new operating system copy your critial files, then reinstall windows 7 over the old partition, it should also copy all your old files to windows.old. this took me 4 days to figure out after reading all the other bs on this board.  

    Saul Meshach

    CEO sellitforfree.com

     

    Wednesday, February 16, 2011 2:29 PM
  • Hello John,

    Fresh ASU N53JQ  windows 7 x64 with plenty language paks ( I don't know exactly the list, may be all)

    My Sp1 has crashed in the middle and my laptop is unable to restart.

    The only option I have is the recovery command prompt

    and from this point the DISM command doesn't list any non installed package for drive c:\

     

    Any help welcome, I will loose several (3 or 10 ?)  days due to this Microsoft error.

     

    Regards

    CS

    Sunday, February 27, 2011 7:57 PM
  • I searched for a very long time to figure out how to revert pending actions for Windows Updates in Windows 7, and this was the answer!

     

     

    Thanks John!!

    --------------------------------------------

    Levi

    Wednesday, July 20, 2011 8:33 PM