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Wifi Connectivity ipv4 no internet access RRS feed

  • Question

  • Using a new Surface Pro and Windows 10, connected to Wi Fi.  No issues for days.  Numerous other devices in home working fine with WiFi.  But it's now it will not connect to the WiFi and it's saying "no internet, secured" on my WiFi icon.  I've deleted the wifi, reentered the pass word, no luck.  In the WiFi status/General/ it shows IPv4 Connectivity: No Internet Access and IPv6 Connectivity: No Network Access.
    Sunday, May 8, 2016 10:53 PM

Answers

  • Hi surfaced,

    Were there any error message recorded in Event View when this issue occurred?

    Path: Event View\Applications and Services Logs\Microsoft\Windows\WLAN-AutoConfig

    Have you modified any settings recently before this issue happened?

    First of all, please reinstall the network driver to have a check.

    For the network issue, the built-in troubleshoot tool is usually useful.

    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Network Adapter

    If the issue persists, try the following command line in an elevated CMD prompt to reset the TCP/IP stack.

    ipconfig /flushdns (Clear the dns cache)

    nbtstat -RR (release and refesh NetBIOS names)

    netsh int ip reset (reset ip settings)

    netsh winsock reset (Reset Winsock Catalog)

    Then, reboot the Surface to have a test.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 10, 2016 9:20 AM
    Moderator

All replies

  • Hello,

    Please run the Network Adapter troubleshooter:

    http://www.kapilarya.com/how-to-use-built-in-troubleshooters-in-windows-10

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Monday, May 9, 2016 6:34 AM
  • Hi surfaced,

    Were there any error message recorded in Event View when this issue occurred?

    Path: Event View\Applications and Services Logs\Microsoft\Windows\WLAN-AutoConfig

    Have you modified any settings recently before this issue happened?

    First of all, please reinstall the network driver to have a check.

    For the network issue, the built-in troubleshoot tool is usually useful.

    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Network Adapter

    If the issue persists, try the following command line in an elevated CMD prompt to reset the TCP/IP stack.

    ipconfig /flushdns (Clear the dns cache)

    nbtstat -RR (release and refesh NetBIOS names)

    netsh int ip reset (reset ip settings)

    netsh winsock reset (Reset Winsock Catalog)

    Then, reboot the Surface to have a test.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 10, 2016 9:20 AM
    Moderator