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After updating to Windows 8.1 Explorer.exe crashes

Question
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After updating to Windows 8.1 Explorer.exe crashes if I open it by using file explorer on my task bar, or when I right click on a folder or file. The error looks like this:
Faulting application name: explorer.exe, version: 6.3.9600.16408, time stamp: 0x523d251b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d557d
Exception code: 0xe06d7363
Fault offset: 0x000000000000ab78
Faulting process id: 0xd34
Faulting application start time: 0x01cecd4afdfef2f6
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 9ec8eef2-393e-11e3-be98-bc5ff4669a6c
Faulting package full name:
Faulting package-relative application ID:
Answers
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Hi,
Please disable the DLNA Shell Extension to prevent for a test.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions]
Under Shell Extensions, create a new Key named Blocked. In the right pane, create a String value named {289AF617-1CC3-42A6-926C-E6A863F0E3BA}
More info, you can refer to this blog.
http://blogs.technet.com/b/home_is_where_i_lay_my_head/archive/2013/06/30/windows-8-1-preview-explorer-exe-crashes.aspx
Jonathan Ph.D. Out
- Marked as answer by Niki HanModerator Monday, October 28, 2013 5:05 AM
All replies
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Hi,
Windows Explorer crashes are mostly caused by an incompatible Shell Extension.
please download this reg file from my SkyDrive:
and make a double click on the file to import it (disable your AV Suite before importing the data, some tool block the keys). If you can't do this, run regedit.exe and import the registry file there!
When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.
After you generated the dumps, download and import this regfile:
to stop the dump creation.
André
[1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
[2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code"
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Hi,
Please disable the DLNA Shell Extension to prevent for a test.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions]
Under Shell Extensions, create a new Key named Blocked. In the right pane, create a String value named {289AF617-1CC3-42A6-926C-E6A863F0E3BA}
More info, you can refer to this blog.
http://blogs.technet.com/b/home_is_where_i_lay_my_head/archive/2013/06/30/windows-8-1-preview-explorer-exe-crashes.aspx -
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Hi,
Please disable the DLNA Shell Extension to prevent for a test.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions]
Under Shell Extensions, create a new Key named Blocked. In the right pane, create a String value named {289AF617-1CC3-42A6-926C-E6A863F0E3BA}
More info, you can refer to this blog.
http://blogs.technet.com/b/home_is_where_i_lay_my_head/archive/2013/06/30/windows-8-1-preview-explorer-exe-crashes.aspx
Jonathan Ph.D. Out
- Marked as answer by Niki HanModerator Monday, October 28, 2013 5:05 AM
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Hello, you seem to have the only experience with this issue I'm having. I've seen on a few threads where you talk about Autodesk 2013 and explorer not playing nice together. I've tried a few of the solutions, but haven't had any Luck.
Would you be able to give another engineer a hand with this issue? I'm also having issues getting my switchable graphics working again, but I had that working at one point after going to 8.0 last year, so I'll work on that a bit longer.
Any help is appreciated!
Windows 8.1 Pro x64
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I just updated to Windows 8.1 2 days ago. I'm encountering the same kernelbase.dll explorer crash. In my case, explorer starts crashing as soon as I login and never stops. The only way I can do anything is to bring the system up in safe mode. I don't have autodesk, but I went ahead and added the registry entry anyway without any change. My system is unusable right now. Unless I can get a solution, I'll have to fall back to Windows 8 or switch to Ubuntu.
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Norton seams to be the cause:
******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** WARNING: Unable to verify timestamp for buShell.dll *** ERROR: Module load completed but symbols could not be loaded for buShell.dll *** WARNING: Unable to verify timestamp for sppc.dll *** ERROR: Module load completed but symbols could not be loaded for sppc.dll *** WARNING: Unable to verify timestamp for twinui.dll *** WARNING: Unable to verify timestamp for thumbcache.dll FAULTING_IP: KERNELBASE!RaiseException+68 00007ffc`15a0ab78 488b8c24c0000000 mov rcx,qword ptr [rsp+0C0h] DEFAULT_BUCKET_ID: APPLICATION_FAULT PROCESS_NAME: explorer.exe ERROR_CODE: (NTSTATUS) 0xc06d007e - <Unable to get error code text> NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 APP: explorer.exe STACK_TEXT: ntdll!RtlRaiseException KERNELBASE!RaiseException buShell IMAGE_NAME: buShell.dll FAILURE_BUCKET_ID: APPLICATION_FAULT_c06d007e_buShell.dll!Unknown Loaded symbol image file: buShell.dll Image path: C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\buShell.dll
"A programmer is just a tool which converts caffeine into code"
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I've noticed this problem recently. I haven't looked into it because i just noticed yesterday. But I installed 3dsMax 2014 at home recently as well. And it has some direct connect stuff for inventor files, probably translated through step files. I've used SAT before that if I needed nurbs data.
I'm not sure if I've done the latest service pack on that or not. I'll take that one home and see if it fixes it.
I can't open explorer using the button, hitting Win+E (quickest way btw), or opening my docs. The only way I've found is to hit Win+R (run) and type in a path manually. C: works just fine. Then I can navigate as much as I want from there without crashing.
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I have found that on several computers, uninstalling a Norton product (Antivirus, 360, etc) has resolved the issue. This can be done by:
1. Pressing CTRL+ALT+Delete.
2. Click the Power icon in the bottom right corner.
3. While holding SHIFT, click Restart.
4. Select Troubleshoot.
5. Select Advanced Options.
6. Select Startup Settings.
7. Click Restart.
8. Select "Safe mode with networking" (or safe mode if you can download Norton Removal tool on another PC).
9. Download the "Norton Removal Tool" if you do not have it. Google "Norton Removal Tool", first link.
10. Run the Norton removal tool.
11. Restart.
That has fixed the issue for me on several machines as I mentioned. Although the problem may still be related to other software as well.
You may be able to reinstall the Norton product afterwards, however I have not tried this yet.
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Andre,
I appreciate the work you're doing here. I've posted my dump files here: https://onedrive.live.com/redir?resid=7B301F7F7D4C4645%21298
This error manifests itself every time I right-click an object in the Explorer window. After I updated my registry with your entries I actually lost my taskbar and "Start", as well as the Windows key. I closed windows, and used Ctrl-Alt-Del to restart. After restarting I could login but nothing other than a mouse-pointer appears on screen. I waited for all drive activity to stop and used the power button to shutdown. After restarting and logging in, I launched Task Manager and launched Explorer.exe as an additional task and was able to uninstall the registry entries, restart and I'm back to operations.
Any help would be greatly appreciated.
Michael Nelson Tech Support Servants of the Cross
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