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Items in windows media player disappear

    Question

  • When I'm organizing the windows media player library and add a new library folder in the music library it appears in windows media player and I can see it under "folders" in the library. The problem is that when I close windows media player and opens it again the folders that have been updated in the library disappear and only one folder appears out of 15, and I cannot see them and I have to update the music library again. How can I keep the updating that it will not disappear?

    Thank you.

    Saturday, April 3, 2010 3:33 AM

Answers

  • It may occur if the media library is broken. You can try restoring the library:

    1. Load Windows Media Player

    2. Press Alt key to display the menu bar. Click Tools -> Advanced -> Restore media library.

    If the issue persists, you can test it in Clean Boot mode.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, April 12, 2010 9:44 AM
    Tuesday, April 6, 2010 7:26 AM