Answered by:
Error code 80070424
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Answers
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Wilda08
Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.
In the Command Prompt window, Paste the following command.
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
Press ENTER.
You should see a popup that says the command succeeded.
Exit the command prompt and try Windows Update again.
Let us know the results.
If this post helps to resolve your issue, click the Mark as Answer button at the right of this message.
This will help others who are having this issue find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience
All replies
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Wilda08
Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.
In the Command Prompt window, Paste the following command.
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
Press ENTER.
You should see a popup that says the command succeeded.
Exit the command prompt and try Windows Update again.
Let us know the results.
If this post helps to resolve your issue, click the Mark as Answer button at the right of this message.
This will help others who are having this issue find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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I have the same problem and I already tried allthings that I found in the internet.
I did your sugestion and the command was succeeded, but I still have the error code 80070424.
Before it I tried to reinstall the WUA using WindowsUpdateAgent20-x64.exe /wuforce, but despite the parameter 'wuforce' the program show me "Install is not needed since windows update agent is already installed."
Please help me.
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Walter and iferg0t
Go to the following thread and try the procedure I posted there.
windows update error 8E5E0442 - TechNet Forums:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3448011&SiteID=17Post back here and let us know the results.
If this post helps to resolve your issue, click the Mark as Answer button at the top right of this message.
This will help others who are having this issue find the answer quicker.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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Fafaffy
Your welcome. 4 birds with one stone, not bad.
If this post helps to resolve your issue, click the Mark as Answer button at the top right of this message.
This will help others who are having this issue find the answer quicker.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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Ronnie Vernon MVP wrote: Wilda08
Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.
In the Command Prompt window, Paste the following command.
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
Press ENTER.
You should see a popup that says the command succeeded.
Exit the command prompt and try Windows Update again.
Let us know the results.
If this post helps to resolve your issue, click the Mark as Answer button at the right of this message.
This will help others who are having this issue find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop ExperienceThanks, that worked for me. any idea why it happened?
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Bone
If nothing you have found here has helped, I would recommend using the free Windows Update support that Microsoft is offering. Here is the link.
Windows Update No-Charge Unlimited Support:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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Hi I too have had this trouble , I entered the sentence into my command prompt and it was successful, however I have to repeat this everytime I start up the computer, so i enter it everytime, until now it says:-
The module "C:\WINDOWS\SYSTEM32\WUAUENG.DLL was loaded but the call to DllRegisterServer failed with error code 0x80070430, i have also tried the other comand prompt entries found in the other thread mentioned but it made no difference. is there any other ways to fix this, or is it just goin to be an ongoing problem.
I have search for this new error code but returned no results, Any Ideas?
Thanks Jaclyn
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Jaclyn
You may have a more complex problem. I wouild suggest taking advantage of the free Windows Update support that Microsoft is offereing right now.
Here is the link.
Windows Update No-Charge Unlimited Support:
https://support.microsoft.com/oas/default.aspx?gprid=6527
If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
By marking a post as Answered, you help others find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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Hi Ronnie
I had a loooong talk with a help desk from Microsoft about this issue.
And we fould the following solution:
in the Rededit we went into following sub folders:
HKEY_LOCAL_MACHINE
SYSTEM
CurrectControlSet
Services
Here we saw that the folder "wuauserv" was missing after installing SP1 on my Vista 32bit.
We found this folder on another machine and made a right click "Export".
And on my machine we just 2xclicked on the Reg file and installed it again, and now it is in above mentioned subfolders under
HKEY_LOCAL_MACHINE
SYSTEM
CurrectControlSet
Services
wuauserv
After restarting the Windows Update - everything is running again.
Just for info if someone needed it
Best regards
Michael from Denmark
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Michael
Thank you very much for taking the time post this excellent information. This is something else that the users having this problem can check.
I marked your post as 'Helpful'.
Regards,
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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Ronnie Vernon MVP wrote: Wilda08
Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.
In the Command Prompt window, Paste the following command.
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
Press ENTER.
You should see a popup that says the command succeeded.
Exit the command prompt and try Windows Update again.
Let us know the results.
If this post helps to resolve your issue, click the Mark as Answer button at the right of this message.
This will help others who are having this issue find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience
IT REALLY WORKED. THANK YOU VERY MUCH!
Can I join this helping thread to help customers in their needs.
Please let me know rogue.legend@yahoo.com
I know some stuff too.. ;D -
Roguenite
Your welcome, glad this helped.
IT REALLY WORKED. THANK YOU VERY MUCH!
Can I join this helping thread to help customers in their needs.
Please let me know rogue.legend@yahoo.com
I know some stuff too.. ;DOf course, these are public forums, everyone is welcome to answer questions.
If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
By marking a post as Answered, you help others find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
Dera Mike,
i read everything about this problem,and still have problems. this file is missing.i try everything what i found on the internet, but nothing is working. I have Windows Vista Home premium 32bit. If its possible to help me i will be great full to you. I will send you detailed mail what computer is showing me. when I tray to fix this error 80070424 he shoves me another code error.
if you can,help
in advance
thanks
gago
my e mail address:gago_p@hotmail.com
P.S:if anyone else can help send me e mail or post it... -
Hi Gago
I will send you the file on your hotmail (from my computer)
Dont know if it works as I am running a Danish version of Vista 32bit.
We will try
You need to 2xclick on the file and install it when asked.
Please let me know if it worked.
Best regards
Mike
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Oh boy, i posted in the wrong forum, but nwm that, i found a great solution for Vista
as following:
"Press the start botton, then /all programs/accessories/ then right click the Command Promt and select "Run as administrator" then press continue
Command Promt will appear and copy this line string: REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
right click in the command promt window and left click paste in the menu.
then a window should appear that says it's something like:
Dll RegisterServer in
C:\Windows\SYSTEM32\WUAUENG.DLL succeeded.
then press ok
Hope it will work
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Hi Mike,
My name is Jose as Gago am experience the same problem with Vista update,
can you help me aswell??
I have Windows Vista Home Premium with SP1
I have an Acer Intel Core Dual CPU T5250
1.50Hz 2.00G RAM and 32-bit OS
Please I don't know what else i can do! I can update my Laptop since 3months ago.
Best regards.
Jose
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Hi Jose
I will send you the file as well, so you can try it.
Please reply in here if it worked.
Best regards
Mike
Edit - Jose - I just send you the mail to your mail address at Yahoo. And I got a Spam mail back. Please stop this, as I am not interested in loaning money offers !
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OK, I just started having this error myself yesterday. I've spent the better part of today looking for a solution and have had no luck in getting this solved yet. I've tried every solution listed here and have had no luck. I've tried the free MS support link but have no idea how long it'll take before I get an answer. Is there something else I can try that might work?
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stankopp:
Did you try to search for the missing folder ?
Can you copy this folder from another machine (If you are missing it)
I am running Vista 32 Business - Dont know if it works with my copy - We can try it if you dont have access to a copy yourself from a 64 bit machine...
Let me know

Mike
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Hi
I'm very glad this thread is still helping people.
Have fun.
If this post helps to resolve your issue, click the Mark as Answer or Helpful button at the top of this message.
By marking a post as Answered, or Helpful you help others find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
This is most definitely helping people. I had this problem for the first time today (Sept 03, 2008) on Win Vista Ultimate x86.I looked nearly everywhere for a solution, to no avail. Then I found your solution and it worked like a charm - couldn't believe it. I actually rebooted windows thinking "of course this won't work" and I was preparing myself spiritually to continue looking for a way to fix this thing. But it did work, and all is well that ends well.Thank you so much, Ron. Much appreciated, really. :-)
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Can anyone supply me with the "wauserv" folder from a Vista Business x64 system? I can't update and I can't even install Corel Draw or Paint.NET because of this.
In fact, I'm willing to use any wauserv folder, from any kind of Vista... so please, someone send me a copy to corpus.black [@t] gmail [.dot] com.
Btw, I have tried all the solutions posted in this thread and none worked even if the system reported them as "successful".
Thanks,
-H.S.
//edit
This is the folder I am reffering to: http://forums.microsoft.com/TechNet/AddPost.aspx?siteid=17&PostID=3654748 -
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My Windows Update Stoped working monday. The program always says error {code 80070424}
automatic updating is off the program is on install updates automatically (recommended) and always says automatic updating is off error (code 80070424) when I try to change setting the program says install updates automatically (recommended) and says security center can't change your automatic updating setting. change setting manually,
I did and always says the same thing I must to fix it please help me how to fix it. I need to get updates
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Hi
The 'Run As Administrator' option only shows up on the right click menu when you right click a program.
You will not see this option if you are simply right clicking to open a folder (C:\Users) in Windows Explorer.
You would need to open Windows Explorer with administrator privileges.
What are you trying to do?
Hope this helps.
If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience -
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jack_collins1@sbcglobal.net wrote: I hope you can help. I continue to get the same error code 80070424. I tried your fix and continue to get the error. I have VISTA. My e-mail is my author name. Please give me some direction.
jack collins
This the forum for Windows Vista Security related issues.
For better assistance please ask for help in the Microsoft Windows Update specific newsgroup.
In your newsreader:
news://msnews.microsoft.com/microsoft.public.windowsupdateVia Web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate
Thank you for understanding.
[If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message.
By marking a post as Answered, or Helpful you help others find the answer faster.] -
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My windows update just stopped working. the code 80070424 is being shown and i tried what you've posted on the forum but another error 0x80070005 appered. i'm just so dissappointed right now. can you please help me. i dont know what caused the problem. much appreciated. tnx in advance.
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daFranchize wrote: My windows update just stopped working. the code 80070424 is being shown and i tried what you've posted on the forum but another error 0x80070005 appered. i'm just so dissappointed right now. can you please help me. i dont know what caused the problem. much appreciated. tnx in advance.
This the forum for Windows Vista Security related issues.
For better assistance please ask for help in the Microsoft Windows Update specific newsgroup.
In your newsreader:
news://msnews.microsoft.com/microsoft.public.windowsupdateVia Web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate
Thank you for understanding!
[If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message.
By marking a post as Answered, or Helpful you help others find the answer faster.] -
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I've followed the instructions to run the command as Administrator:
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
and it works. Be advised that you must restart your PC after running this procedure. Then youre updates will have the green light.
Windows Vista Ultimate Edition
http://pcOxygen.com -
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Ronnie Vernon is my hero.When one of my friends has a problem with there computer they call me.If I can't fix it Ronnie has the answer.He really makes me look good.
Thanks Ronnie
What ever a Kudo is,put yourself down for a dozen. -
If you’ve ever had Symantec / Norton Antivirus on your system and it was not uninstalled cleanly, it could create this error. Try downloading and running the Norton Uninstaller Tool. If you’re not sure if you’ve ever had Symantec on your system, run regedit and search for the word “Symantec”. If there are registry entries, it’s likely it was on your system at one point. I tried all the things others recommended without success. I couldn't even reinstall Windows Update Agent. This is the solution I figured out that worked for me.
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I am happy your solution helped so many people.
Unfortunately, I am not one of them.
In fact, after using your solution, now I can't PRINT anything because it wiped out my Printer Spool!!!
There is no longer a Print Spool task running.
I suspect that something major has broken since I haven't been able to do a Windows Update in over a month now. I also have been getting the "Your Operating System may be counterfeit", even though it is a legal system that I bought and when I re-boot, Microsoft says it is a legal system.
So there is a virus or worm somewhere in my system that is altering my software. So I don't blame your solution for my problem, just want to mention that there is something out there that will tear up the Vista Operating System (I am running Vista Ultimate 64-bit SP1).
Now that I have lost the ability to update and now to print as well as getting the Counterfeit warning multiple times per day, it looks like it is time to reinstall VISTA.
By the way, I was running McAfee Virus Protection so apparently whatever the bug is, they can't catch it before it does its damage yet.
Again, I am happy for all the folks your fix has helped but want them to be aware there is a bug out there someplace and this error may be the first sign of it so if they have virus protection of any kind I would suggest that they scan their systems right away using theirs as well as Microsoft's, since even though McAfee's didn't find any suspect programs Microsoft's DID find three programs. -
thank u very much. I've been searching for the solution for weeks. I entered i differents forums and i could find the real solution until i Found U.
Thanks thanks thanks!!!! I would like to anounce everywhere your solution by refering them to this page. Can I? -
I tried the command twice and suceeded, but the error still come up.
- Proposed as answer by joni master Wednesday, January 13, 2010 4:49 AM
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I tried the command twice and suceeded, but the error still come up.
Probably you have trouble with other services -these error have many faces:
Make sure you have below services and corect set:
Windows Update -start AUTO
Background Inteligent Transfer Service -start DELAYED-AUTO
Cryptographic Service -start AUTO
Windows Modules Installer - start MANUAL
Windows Installer -start MANUAL
If you only have wrong set you have to correct it like above -but if is much deeply problem
The problem with BITS service was already posted although http://support.microsoft.com/kb/971058
or http://support.microsoft.com/?kbid=940520 should also fix it in this situation
if this is problem with Windows Installer the better way will be reinstall it http://support.microsoft.com/kb/942288work
(I don't know it will work if SP2 is already installed) other solution would be fix this service manualy
But very often I met situation then Windows Module Installer is completely damaged-If have this service damaged -below is solution to fix:
You have to extract from Vista DVD file TrustedInstaller.exe - to do this the simplest way use 7-zip 7-Zip
this means you have to extract this file from X:\Sources\Install.wim
(X -your DVD drive)
alternatively you can use WAIK
your choose how to extract this file
Next place this file to folder C:\Windows\Servicing
Next import special fix to registry (attached below) but because only SYSTEM have access to these keys the better way to do that (without changing permissions) import this fix from SYSTEM account..Download PsTools and unpack psexec.exe file and place it in C:\Windows\System32
Next run cmd.exe with administrative previlliges (right click on this file as administrator) and type
psexec -s -i -d regedit.exe
Next File>>import :choose below attached *.reg file + restart
THE FIX *REG File ->http://www.vistax64.com/attachments/...dinstaller.zip- Edited by Flavius Zeno Monday, July 20, 2009 7:13 PM
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Hi Ronnie,
Your solution tested unsuccesfully on my Vista x64.
I was wondering whether you could provide a solution for Vista x64. There's a large community of x64 Vista users out that feel seriously left in the lure by Microsoft. Installing SP2 gives the same 80070424 error.
Thanks in advance for looking into this.
Kind regard,
Michael Harmelink, MCP -
Hi Ronnie,
Your solution tested unsuccesfully on my Vista x64.
I was wondering whether you could provide a solution for Vista x64. There's a large community of x64 Vista users out that feel seriously left in the lure by Microsoft. Installing SP2 gives the same 80070424 error.
Thanks in advance for looking into this.
Kind regard,
Michael Harmelink, MCP
Since last time I saw Windows Update Error 80070424 caused by Windows Modules Installer service damaged.Make sure you have Windows Modules Installer service (don't mistake with Windows Installer althogh trouble with this service can also cause the same WU error) -if you don't have this service solution for this version of this error I posted also in this thread.It could be also trouble with BITS service.See my post here - two posts highly than your post -
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I thought I might mention that I had re-installed VISTA after it failed due to this error in March of 2009.
It worked fine after that until about 2 months ago when the exact same thing happened. I began receiving the 80070424 error, then started getting the Counterfeit Software warning and finally lost my Printers again.
Now that I am at VISTA Ultimate 64 bit SP2 level I can't even use the Windows VISTA repair facility from the install disk because it requires the system being repaired being at the same software level as the original install disk and since I am now at SP2 level, that is not the case.
In the several years this problem has been messing people's systems up, Microsoft has not come up with a fix that actually works. So I am faced with another re-install of my operating system. This is about the third or fourth time I have had to do this and each time it takes me six months to fully restore all of the various software systems.
This time though, I hope to install a 1 Terabyte hard drive so that once I have a clean system I will be able to do a complete backup of the system so that if it happens again, which I am sure it will, I will be able to restore the last good copy of the system instead of constantly having to re-install over and over again.
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) REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL - confirmation box succeeded but it did not fix my Windows Update problem.
2) I've checked to see if my BiTS was correctly configured and everything of the sort and they are correctly configured without my intervention - works but it did not fix my Windows Update problem.
3) The BiTs restore tool thing, the one that repairs if it's corrupted or something - it said it's not needed currently so I'm assuming my files for Windows Update/BiTs aren't damaged in any way.
4) regsvr32.exe wuaueng.dll - confirmation box succeeded but it did not fix my Windows Update problem.
5) Regsvr32 QMGR.DLL - I'm suspecting this is the cause of my Windows Update not working properly as it returns a confirmation box that it was loaded but the entry-point DllRegisterServer was not founded with "Make sure that "'QMGR.DLL'" is a valid DLL or OCX file and then try again."
6)
- Click on Start -> Run
- and paste the command below and enter
%SYSTEMROOT%\SYSTEM32\REGSVR32.EXE %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
This line use to reregistering WUAUENG.DLL in window.
- You are done! Launch your
windows
update
again, you should be able to perform update now. <-- this solution does not work at all, given me errors of a register binary for the REGSVR32.exe and no association part with WUAUENG.DLL.

8) Ran 3 antivirus scans (at different times) on thorough mode and found nothing. Used Malwarebyte's, Spyware Terminator, Ad-Aware, and SUPERANtispyware, and found zip.*** -
It's been since Feb. that I cannot update my windows. I tried
"Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.
In the Command Prompt window, Paste the following command.
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
Press ENTER.
You should see a popup that says the command succeeded.
Exit the command prompt and try Windows Update again.
Let us know the results. "
In return, I get an error : 0x80070005.
I was reading above about a file you are sending?
I'm running window's vista on a HP laptop...
If the file you are sending is fixing this problem, please send me the file.. saraneang@live.com
Thank you in advance!!
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Thank you so much!!! I have been spending a few hours a day (so I do not break this thing) trying to fix this automatic update error 0x80070424. I tried going through the website itself and many forums and fixes and couldn't find anything that worked/I felt safe trying. This fixed the issue and I was finally able to turn on my automatic updates!
Thank you,
Amy
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Wilda08
Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.
In the Command Prompt window, Paste the following command.
REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
Press ENTER.
You should see a popup that says the command succeeded.
Exit the command prompt and try Windows Update again.
Let us know the results.
If this post helps to resolve your issue, click the Mark as Answer button at the right of this message.
This will help others who are having this issue find the answer faster.
Ronnie Vernon
Microsoft MVP
Windows Desktop ExperienceI tried the above on 3 Windows XP, SP3 workstations. All three were infected with the conficker worm. I cleaned the worm (I think successfully) with the MS Malware Software Removal Tool. All three have no Windows Update Service. I followed the above directions and one workstation said the change was successful, but still no Windows update Service.
The other two failed with Return code: 0x80070005
Still no Windows Update Service.
Thanks! I know this OS is old but we are running an app that needs XP.
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Dear Ronnie,
I have Blue screen of dead, error 80070424, missing automatic update in service. I try everithing in past 2 weeks, I used this command in Command Prompt with Run With AdministratorREGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
showing succsec, but whan I restart lap top nothing change. I have Vista Home Premium 64bit
Please help me!!!
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Do one problem at a time.
Blue screens are caused by faulty hardware or faulty hardware drivers.
To See if a Fix is Available
In Control Panel (and select Classic view in the left hand pane) choose Problem Reports and Solutions (type problem in Start's search box), go to Problem History, right click your error and choose Check For Solution. You may also right click and choose Details for more info. Post those details here.
To See if a Recent System Change Caused It
In Control Panel (and select Classic view in the left hand pane) choose Administrative Tools then choose Reliability and Performance Monitor and choose Monitoring Tools then Reliability Monitor (type Reliability in search on Start) . This list is a chart of software installs, uninstalls, Windows updates, and crashes by date (scroll left to see earlier dates). See if your crashes started happening after you installed or uninstalled something.
Standard Hardware TroubleshootingFirst lets test what hardware we can. Hardware faults can appear as many software faults, therefore we need to test hardware first..Please do the following in order. Memory faults can cause disk corruption, disk faults can cause disk corruption. Disk corruption causes corrupted files (which SFC may be able to fix). If you get an hardware error stop and post back. Do not run chkdsk with faulty memory.
Memory DiagnosticIf you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools - then Memory Diagnostics Tool.S.M.A.R.TStart - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste by right clicking in the Command Prompt window and choosing Paste).Disk drives in Windows monitor themselves for impending failure. The feature is called S.M.A.R.T. It will detect impending failure 30% of the time. In an elevated command prompt type (it's one line)wmic /namespace:\\root\wmi PATH MSStorageDriver_FailurePredictStatus get active,predictfailure,reason /format:ListIf it's on Active will be true, if not on turn it on in the computer's BIOS.Predict Failure should be False if everything's ok.In Vista and later if SMART predicts failure Windows prompts the user to run Backup.Run ChkdskIn Computer right click all your drives and choose Properties, then Tools tab, then click Check Now. Tick BOTH checkboxes then Start. Reboot. This will take overnight.
SFCCheck for file corruption by clicking Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste by right clicking in the Command Prompt window and choosing Paste).sfc /scannowHeatHeat can cause problems like this and also sudden reboots without crashing. Ensure your fans are not clogged with dust.For Memory Diagnostic ResultsClick Start - Control Panel (and select Classic view in the left hand pane) choose Administrative Tools then Event Viewer then look at Event Viewer (Local) - Applications and Services - Microsoft - Windows - MemoryDiagnostic-Results for entries.Look for EventID is 1201 or 1101 and Source is MemoryDiagnostic-ResultsDouble click the entry for details on that entry.
For Chkdsk ResultsClick Start - Control Panel (and select Classic view in the left hand pane) choose Administrative Tools then Event Viewer then look at both the Application and System logs (under Windows Logs) for entries.Look for EventID is 7 and Source is Disk
Look for EventID is 11 and Source is Disk
Look for EventID is 51 and Source is Disk
Look for EventID is 52 and Source is Disk
Look for EventID is 55 and Source is NTFS
Look for EventID is 130 and Source is NTFS
Look for EventID is 1001 and Source is Autochk
Look for EventID is 1001 and Source is Winlogon
Look for EventID is 1001 and Source is WinInit
Look for EventID is 1001 and Source is Chkdsk
Look for EventID is 26212 and Source is Chkdsk
Double click the entry for details on that entry.P.S. 7 and 55 are the auto repair codes where windows repairs disk errors silently on the fly. 52 is the SMART warning.For SFC ResultsStart - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste by right clicking in the Command Prompt window and choosing Paste).findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log|moreThis will see which files are corrupted. We may be able to copy them from another computer.
Dump FilesDump files are files containing the state of the machine when it crashed. We can analyse the file to identify the driver (or program) causing the crash. See the last section on how to get them analysed by a volunteer.Analyse Dump FilesIf you want to analyse your own dump files.You need to start Explorer as Administrator to access the files in C:\windows\Minidump. Right click Explorer and choose Run As Administrator.
Download and install Debugging Tools for Windows
Install theWindows SDK but just choose the debugging tools.
Create a folder called Symbols in C:\
Start Windbg. File menu - Symbol File Path and enter
srv*C:\symbols*http://msdl.microsoft.com/download/symbolsClose and reopen WinDbg. File menu - Open Crash Dump
This will analyse the crash dump. You need to close and reopen WinDbg for each dump file analysed. Because you are downloading symbols from the internet WinDbg will appear to be doing nothing. But it's downloading. Be patient.You are looking for a driver or system library that the crash occurred in at the end of the listing. Find the file, right click then Properties - Details tab. If it shows a driver you'll need to update the driver identified. Most drivers are in c:\windows\system32\drivers.Search the Drive for a File.Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type replacing drivername.sys with the name of the file being searched (or copy and paste by right clicking in the Command Prompt window and choosing Paste).dir c:\drivername.sys /a /s
If it shows a system file see if you can get a program from analyze -v.
Type in theWinDbg command prompt!analyze -v-v stands for Verbose and if the crash was originated by a program, as opposed to hardware or a driver, it will appear in the middle of the listing.egPROCESS_NAME: java.exeIMAGE_NAME: ntkrnlmp.exePROCESS_NAME only appears in the analyze -v output and only if a program originated the call that faulted.
Upload Them for AnalysisOr upload the minidump files to your Public folder on Skydrive and copy the link from the address bar and I'll analyse them.Skydrive is Microsoft's Windows Live file upload site at https://skydrive.live.com/. Read about it at http://explore.live.com/skydrive.
If you have downloaded any of the Live applications or have a web based Live mail account you already have access to your Skydrive.
Put your event list in the Public folder and copy the link from the address bar.
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--"ankabeba" wrote in message news:dec02ade-a077-4c7d-8bb1-3d1fb8adf0f2...Dear Ronnie,
I have Blue screen of dead, error 80070424, missing automatic update in service. I try everithing in past 2 weeks, I used this command in Command Prompt with Run With AdministratorREGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL
showing succsec, but whan I restart lap top nothing change. I have Vista Home Premium 64bit
Please help me!!!
David Candy -
Dear David, first of all thank you for your time very much, here what I get: (sorry for my English)
- To See if a Fix is Available:
I have about 60 problems reported, but most of them are whan I tryed to resolve this problem,
here is one of these with blue screen:
Windows Shut down unexpectedly 28.2.2013.23:07 Report sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3098
Files that help describe the problem (some files may no longer be available)
Mini022813-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files
could harm your computer.
Extra information about the problem
BCCode: a
BCP1: 0000096C0000007E
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002882443
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 25cfc1c6-8891-44ae-97c4-37d2ee42ec66
No new solution found
-To See if a Recent System Change Caused It
I can not see some special thing after my comp start crash
- Memory Diagnostic
If you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools - then Memory Diagnostics Tool.
Shows me icon : Check you computer for memory problems and 2 solutions: Restart now and check for problems and Chek for problems the next time I start my computer.
What is next, what should I do..?
-
Choose Restart now. I've hadreports of Memory Diagnostic not writing the results. So watch the screen.
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--"ankabeba" wrote in message news:1040d923-6276-4d94-bc7c-5a3714183d4e...Dear David, first of all thank you for your time very much, here what I get: (sorry for my English)
- To See if a Fix is Available:
I have about 60 problems reported, but most of them are whan I tryed to resolve this problem,
here is one of these with blue screen:
Windows Shut down unexpectedly 28.2.2013.23:07 Report sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3098
Files that help describe the problem (some files may no longer be available)
Mini022813-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files
could harm your computer.
Extra information about the problem
BCCode: a
BCP1: 0000096C0000007E
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002882443
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 25cfc1c6-8891-44ae-97c4-37d2ee42ec66
No new solution found
-To See if a Recent System Change Caused It
I can not see some special thing after my comp start crash
- Memory Diagnostic
If you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools - then Memory Diagnostics Tool.
Shows me icon : Check you computer for memory problems and 2 solutions: Restart now and check for problems and Chek for problems the next time I start my computer.
What is next, what should I do..?
David Candy -
It sey: Running test 1 of 2: 08% complete, Overall test status : 04% complete and than shut down, I was waited 30min (becouse "windows will restart automatically , test result will be displayed again...").. And I turn on computer, nothing happened.. Should I wait more time or?
-
Can I just confirm that the computer reboots before the test is complete?
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--"ankabeba" wrote in message news:75350ec7-9c76-4d9b-a058-3ec804245180...It sey: Running test 1 of 2: 08% complete, Overall test status : 04% complete and than shut down, I was waited 30min (becouse "windows will restart automatically , test result will be displayed again...").. And I turn on computer, nothing happened.. Should I wait more time or?
David Candy -
-
This would indicate faulty memory or motherboard. Unplug your memory and take to a shop for testing. If it is faulty buy a replacement.
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--"ankabeba" wrote in message news:b185722b-795d-48a7-9b9d-c02d07c60d1b...No, computer shut down before the test is comlete.
David Candy -
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