windows 8 keeps crashing


  • mine is similer to others i had windows vitsa home premium i up graded to windows 8 for £25.00 after a about 3 days my pc crashes i get a messege comes up saying there was a problem with your pc and it says some think about my screen iv had to recover my pc 3 times since up grading any one got any ider or having same problem plz 

    Sunday, January 20, 2013 1:05 AM

All replies

  • You got a bugcheck and that's why you see that sad face, telling you that something is wrong. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6]



    "A programmer is just a tool which converts caffeine into code"

    Sunday, January 20, 2013 7:29 AM
  • You may record mini dump and try to analyze it with Windbg. Refer to:

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, January 21, 2013 5:52 AM
  • ive got it to a zipped folder on my desktop but do not know how to send it to skydrive

    Tuesday, February 26, 2013 3:07 AM
  • I have the files on my desktop to a zip folder but do not know how to upload to my public skydrive
    Tuesday, February 26, 2013 3:09 AM
  • the steps are shown under the link [1] I've posted in my reply.

    "A programmer is just a tool which converts caffeine into code"

    Saturday, April 27, 2013 1:40 PM