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windows update cannot currently check for updates because the service is not running window 7 HELP

    Question

  • I haveWindows 7 64bits 
    i didn't know windows update is so important i didn't update myLaptop HP for 2 years !! 
    i try to stop the service then delete it in C:\windows\softwaredistribution\ i delete everything then i start the service i restart my PC it didnt work 
    i have bit-defender ANTIVIRUS 
    i disable the antivirus and still doesn't work 
    please help !!!
    Monday, May 21, 2012 8:51 AM

Answers

  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.

    Tuesday, May 22, 2012 6:51 PM
  • I don't get why you say he doesn't have the same problem? 

    I imaged 5 PCs last week and just got to them this morning and 4 out 5 cannot do the Windows Updates.  I have the same error message as this thread's title.  They are all Windows 7 Pro 32Bits (French version).

    I tried the solutions on this page without luck. Could it be some kind of major WU flaw since a couple of people seem to be getting it today?

    One thing I noticed is that the 4 PCs who couldn't do the updates had the wrong time (+8 hours) so I corrected them and rebooted but it still didn't work. The only PC that did his updates had the right time.

    EDIT: Windows Defender updates are working.

    EDIT 2: After the Windows Defender updates, normal Windows Updates are working again without the "Service not running" message.

    SOLUTION:  Update your Windows Defender before you do Windows Updates.


    Tuesday, May 22, 2012 2:26 PM

All replies

  • "wael117" wrote in message news:ee85d867-ce2f-412f-8c03-f43ab92132cc...
    I haveWindows 7 64bits
    i didn't know windows update is so important i didn't update myLaptop HP for 2 years !!
    i try to stop the service then delete it in C:\windows\softwaredistribution\ i delete everything then i start the service i restart my PC it didnt work
    i have bit-defender ANTIVIRUS
    i disable the antivirus and still doesn't work
    please help !!!
     
    Click on the Start button
    in the Search box, type
    SERVICES.MSC
    hit the Enter key
    Accept any UAC prompt that appears, and in the Services control panel, look for the following
     
    Background Intelligent Transfer Service -
    double-click on it
    Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
    and OK out
     
    Windows Update
    double-click on it
    Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
    and OK out
     
    Now try starting the Windows Update service and the BITS - if you get errors, post the EXACT error message.
     
    If all is OK, try Windows Updates again and see if the problem is solved.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by swabman Monday, June 04, 2012 3:39 PM
    • Unproposed as answer by swabman Monday, June 04, 2012 3:39 PM
    • Proposed as answer by bartonsprings Thursday, November 15, 2012 1:17 PM
    Monday, May 21, 2012 9:23 AM
  • Hey Noel 
    look I'm out of My country ill be back in the end of the week 
    and if it doesn't work your method 
    what should I do ? :/

    anyways thanks for your reply
    Regards
    Wael.
    Monday, May 21, 2012 10:15 AM
  • You can do the changes wherever you happen to be with the computer :)

    If the changes don't work, then we need to know the EXACT error messages you get when attempting to start them.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, May 21, 2012 12:21 PM
  • I restated both the services. Still I'm getting the same error and not able to update Windows. I'm on Win7 32bit.

    Thx

    itsN

    • Proposed as answer by bartonsprings Thursday, November 15, 2012 1:16 PM
    • Unproposed as answer by bartonsprings Thursday, November 15, 2012 1:18 PM
    Monday, May 21, 2012 4:26 PM
  • "ITSNAREN" wrote in message news:6ec0e2ad-f273-4129-8c97-e72a222b5d35...

    I restated both the services. Still I'm getting the same error and not able to update Windows. I'm on Win7 32bit.

    Thx

    itsN

     
     
     
    Did the services start OK, or did they give an error message?
     
    Just in case, please post an MGADiag report.....
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 21, 2012 5:08 PM
  • I got the same exact problem.

    services were already running but i get the error message. I restarted the services and restarted the laptop but still can't update.

    heres my diagnostic report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E450979B-A981-42C9-B40F-B506DB386C50}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E450979B-A981-42C9-B40F-B506DB386C50}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1448771383-1593581407-607160149</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.63</Version><SMBIOSVersion major="2" minor="4"/><Date>20100308000000.000000+000</Date></BIOS><HWID>43E73107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1702010
    Installation ID: 007445463684613854296593897534326834421451279015556310
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/21/2012 6:10:24 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:12:2012 15:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GEeb6aoQq3EgHZpnkZyEmq+gCqea0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INSYDE            
      FACP            HPQOEM        SLIC-MPC
      HPET            INSYDE        SLIC-MPC
      BOOT            INSYDE        INSYDE  
      MCFG            INSYDE            
      ASF!            INTEL          HCG
      SLIC            HPQOEM        SLIC-MPC
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci

    Monday, May 21, 2012 10:11 PM
  • This just happened to me and it seemed to be caused by Microsoft Security Essentials trying to install an update. I kicked off that update by clicking the warning in Action Center and now MSE is up to date and Windows Update is working fine.
    Monday, May 21, 2012 11:32 PM
  • Noel Can you give us the Full steps 
    and I have Bitdefender antivirus !!
    Tuesday, May 22, 2012 6:11 AM
  • I got the same exact problem.

    services were already running but i get the error message. I restarted the services and restarted the laptop but still can't update.

    heres my diagnostic report



    In that case you do NOT have the same problem.

    Please start a new thread of your own, detailing hte EXACT error message you get.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 22, 2012 7:00 AM
  • Please run the following commands in an Elevated Command Prompt
    NET START BITS
    NET START WUAUSERV
    SC QUERYEX BITS
    SC QUERYEX WUAUSERV
      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on
    Start, All Programs, Accessories – then right-click on Command Prompt, and
    select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and
    right-click on the highlight – select Copy. In the CP Windows, click on the
    black/white icon at top left – select Paste. The commands will run but may not
    complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left,
    and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or
    r-click+Paste to paste it into your response.     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 22, 2012 10:28 AM
  • I don't get why you say he doesn't have the same problem? 

    I imaged 5 PCs last week and just got to them this morning and 4 out 5 cannot do the Windows Updates.  I have the same error message as this thread's title.  They are all Windows 7 Pro 32Bits (French version).

    I tried the solutions on this page without luck. Could it be some kind of major WU flaw since a couple of people seem to be getting it today?

    One thing I noticed is that the 4 PCs who couldn't do the updates had the wrong time (+8 hours) so I corrected them and rebooted but it still didn't work. The only PC that did his updates had the right time.

    EDIT: Windows Defender updates are working.

    EDIT 2: After the Windows Defender updates, normal Windows Updates are working again without the "Service not running" message.

    SOLUTION:  Update your Windows Defender before you do Windows Updates.


    Tuesday, May 22, 2012 2:26 PM
  • Because they don't have the same sypmtoms -

    the OP's problem is that WU appears not to be running

    Jacobzz's WI service obviously IS running.

    What your problem is, I have no idea - but you had best post it to a NEW thread of your own, with full details.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 22, 2012 4:55 PM
  • I think they all DO have the same problem.  In my case, Windows Defender was off and not updated and I was getting the same error others are reporting, "Windows cannot currently check for updates."  BITS was running and WU was running, both delayed start.  Restarting them did nothing, they restart with no error.  I tried GAB's suggestion, turned on Defender and updated it and voila, magically Windows Updates are running without a hitch.  What is the connection between Defender and running Windows Updates?

    • Proposed as answer by uxo22 Tuesday, May 29, 2012 7:21 PM
    Tuesday, May 22, 2012 6:34 PM
  • "CalgonTakeMeAway" wrote in message news:e5dba83e-8480-444b-9856-452418bf04a4...

    I think they all DO have the same problem.  In my case, Windows Defender was off and not updated and I was getting the same error others are reporting, "Windows cannot currently check for updates."  BITS was running and WU was running, both delayed start.  Restarting them did nothing, they restart with no error.  I tried GAB's suggestion, turned on Defender and updated it and voila, magically Windows Updates are running without a hitch.  What is the connection between Defender and running Windows Updates?

     
     
    Defender uses Windows Updates to detect updates - beyond that, I don't know.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 6:47 PM
  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.

    Tuesday, May 22, 2012 6:51 PM
  • My laptop was just doing the samething when I found this posting. My Windows Update Service and BITS were both setup and correctly running. I checked the Windows Update Service dependencies and saw it was dependent on the "Remote Procedure Call" service. I checked andthat was set to Manual. I changed it to Automatic and started the service. I could then run Windows Update with no issues.

    Hope this helps

    Tuesday, May 22, 2012 7:07 PM
  • My laptop was just doing the same thing when I found this posting. My Windows Update Service and BITS were both setup and correctly running. I checked the Windows Update Service dependencies and saw it was dependent on the "Remote Procedure Call" service. I checked and that was set to Manual. I changed it to Automatic and started the service. I could then run Windows Update with no issues.

    Hope this helps

    Tuesday, May 22, 2012 7:08 PM
  • This type of problem can also occur if your version of Windows is not activated or not legal.
    Tuesday, May 22, 2012 8:17 PM
  • Same thing here. Win 7 64 bit, everything activated. I had just removed the AV app we were using thought I would install MS Security Essentials through the update. Both the BITS and WU service running fine.

    After updating Win Defender, WU works fine.

    Nice catch GAB_Power


    Dave Schuck

    Tuesday, May 22, 2012 8:24 PM
  • This worked for me and I am using Vista but have ahd the same problem with Windows 7 and have been looking for the answer for about a year. Thank You!!!!!
    Tuesday, May 22, 2012 8:53 PM
  • Had the same problem as most of you today. Mine was on a Win7/Pro 32 bit system that has been off since April 25, 2012. it is a secondary system that I use when developing ClientServer/WCF apps and it sometimes off for weeks at at time. Every time I start it, I run WU; I did this last on that date (04/25/12) - was running fine at shutdown. I do not use Windows Defender on this box (the service is disabled).

    Main system is Win7/Pro 64 bit. I use it every day. No problems on this system. Windows Defender IS running on this system. Just ran WU - one update available - Windows Defender defintion update 1.127.390.0 (This makes me wonder why do I have to launch Defender to have it do updates as WU pulls down the definition updates for Defender itself?)

    Started up the 32 bit system today, ran WindowsUpdate, got the big red X in the shield; it said "windows update cannot currently check for updates because the service is not running", but the service WAS running, rebooted. same thing, same problem.  BITS is running as well

    C:\Windows\system32>sc queryex bits

    SERVICE_NAME: bits
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1184
            FLAGS              :

    C:\Windows\system32>sc queryex wuauserv

    SERVICE_NAME: wuauserv
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1184
            FLAGS              :

    Came here, read this thread. Enabled Defender; ran it, had it check for updates and install them. Went back to WU and lo and behold, 25 updates available.

    What's going on here?!?

    PMB



    • Edited by PMBottas Friday, May 25, 2012 11:11 PM typo & add a thought
    • Proposed as answer by korbits311 Sunday, July 15, 2012 5:14 AM
    Tuesday, May 22, 2012 11:53 PM
  • Noel - had the same problem as most - please see my post on this thread

    Thanks - Paul

    Wednesday, May 23, 2012 12:04 AM
  • Brook!  Worked like a charm!  Thanks for sharing this workaround man... so simple, but definitely not obvious.

    Sean

    Wednesday, May 23, 2012 5:00 AM
  • "PMBottas" wrote in message news:cad462a9-9c60-4fe4-bdd4-bf52e2516823...

    Noel - had the same problem as most - please see my post on this thread

    Thanks - Paul

    Have done - nice catch!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 23, 2012 8:44 AM
  • Wednesday, May 23, 2012 1:08 PM
  • thanks Brook, worked a charm!!

    J

    Wednesday, May 23, 2012 1:40 PM
  • I had similar issue on HP laptop with Windows 7 professional this morning - "Windows update cannot currently check..." Restart did not help; services were all running, starting with Delayed Start. Defender is turned off and never used. Don't have or use MS Essential Security. Do use Symantec Endpoint protection.

    Brook's fix to change setting to "Never check for updates", OK, and then change back worked for me, but only after I changed the Windows Update settings by other means in the first place. Like PMBottas, I only use the pc infrequently. Last time was March 2012. I have no group policy settings on the pc (or by system network administrator) for Windows Update, yet Windows Update Change settings told me I did and would not allow me to change my update settings at all. All local group policy settings for Windows Update were set to Not configured, yet Registry settings existed in an AU folder within WindowsUpdate that would not update to match the group policy changes I made in an attempt to "fix" whatever issue existed. Not sure how these came to exist.(HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU)

    I found another website detailing similar problems that suggested deleting all the entries within the WindowsUpdate registry folder, so I did. Then ran MS FixIt, which found Windows Update issues and fixed them, but I still could not check for updates. While these things did not resolve my problem, I believe it helped, because at that point I could do Brook's fix and change to Never update. Thanks so much for this set of posts! I never would have thought to select Never update. I just downloaded and installed about 35 updates without problems.

    Wednesday, May 23, 2012 7:49 PM
  • Yep, definitely had the same problem here. Windows 7 64 bit computer that was built and fully updated 9 months ago then sat in a closet until today. So essentially a brand new install. Just started using it 5 hours ago and couldn't update. Found that Windows Defender had an action center message. Let it do it's Quick Scan and then download updates. Immediately after Windows Update worked. Definitely a related glitch there. Oh and before anyone asks, YES fully legal activated copy. Not pirated in any way shape or form.
    Thursday, May 24, 2012 12:25 AM
  • In my experience this issue is commonly caused by a bug in windows.
    To rectify the issue you simply update windows defender and hey presto windows update is working again.

    • Proposed as answer by Mrpiney Thursday, May 24, 2012 3:53 AM
    Thursday, May 24, 2012 3:51 AM
  • Thanks Brook!!
    Thursday, May 24, 2012 1:57 PM
  • Please make sure "Background Intelligent Transfer Service" or BITS is running along with the Windows update service.
    Thursday, May 24, 2012 7:22 PM
  • "Rich Fitzwell" wrote in message news:e31db5a5-09b2-4842-8308-2bfee547cc1c...
    Please make sure "Background Intelligent Transfer Service" or BITS is running along with the Windows update service.
     
    You obviously haven't read the thread :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 24, 2012 7:29 PM
  • This worked for me!  Windows Defender is disabled by most AV suites so it boggles my mind how it would be still running and screw up Windows Update like this!  Thanks GAB POWER
    Friday, May 25, 2012 4:00 AM
  • I had this problem with Trend Micro Internet Security installed. It disables Windows Defender in local policies. I uninstalled it and as soon as Defender updated then the red cross was gone from Windows Update and about 30 updates were available.

    This is an issue because Windows Update does not report it its not working because the supervising program sees the required services as running OK. 

    Neither BITS or Windows Update Service list Defender as a dependent service so Windows will never flag a problem when these are obviously interdependent.

    This may be a bug.

    Friday, May 25, 2012 8:36 AM
  • I came to this thread after I found my Windows 7 64 bit would not update.

    There was the Windows update service not running.

    I tried a few of the command prompts and MS fix it's etc.

    I had been away for a month and Windows had not updated for even longer.

    I updated Defender - boom Windows update immediately started working and the machine is updating right now.

    Great advice with Windows Defender.


    • Edited by six gun Friday, May 25, 2012 9:49 AM
    Friday, May 25, 2012 9:48 AM
  • Brook Steed, just had the same problem and your solution fixed it!  Many thanks!
    • Proposed as answer by Jesus E Colon Friday, May 25, 2012 10:18 AM
    Friday, May 25, 2012 10:18 AM
  • Brook Steed, just had the same problem and your solution fixed it!  Many thanks!

    Jesus E Colon: How is the above statement an answer to the problem?

    If you intended to support Brook Steed's response as the answer you need to click the green up-arrow in Brook's response.

    By clicking the "Propose As Answer" link under your own response will mark your own response as an answer.





    • Edited by PMBottas Friday, May 25, 2012 11:21 PM ANOTHER TYPO (where's my iespell?)
    Friday, May 25, 2012 11:17 PM
  • I think they all DO have the same problem.  In my case, Windows Defender was off and not updated and I was getting the same error others are reporting, "Windows cannot currently check for updates."  BITS was running and WU was running, both delayed start.  Restarting them did nothing, they restart with no error.  I tried GAB's suggestion, turned on Defender and updated it and voila, magically Windows Updates are running without a hitch.  What is the connection between Defender and running Windows Updates?

    I turned on the Defender and updated also worked.
    Saturday, May 26, 2012 5:42 AM
  • Thanks Brook,

    I too had both services running, but was still unable to restart. Your fix did the thrick. Thanks, norm

    Hopefuly, Micrsoft wil find the root cause. I do not run microsoft essentials, or their earlier program defender. Frankly Notron, which is free to me as a Comcast user combined with MalwareByte keep my PC out of trouble.

    Thanks again,

    Norm


    nar

    • Proposed as answer by nar Saturday, May 26, 2012 6:53 AM
    Saturday, May 26, 2012 6:52 AM
  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.

    Thanks! Restarted my old PC after a year away and got this problem. Changing the settings fixed it straightaway no reboot required.
    Saturday, May 26, 2012 5:26 PM
  • Thanks Brook for this gem.  Up to the point of spotting your post, I had spend hours troubleshooting this issue to no avail.

    You are a STAR

    Doug Richmond

    Saturday, May 26, 2012 6:55 PM
  • Brook Steed's solution to simply change the settings in Windows Update to "Never Check for Updates . . . " then back to "Install updates automatically" worked like a charm for me - a very quick, simple solution.
    Sunday, May 27, 2012 1:57 AM
  • Same problem on an infrequently used laptop.

    I wanted to check for updates manually since the Auto function slowed down the old single core machine when I had other things to do. So I checked "Never Update", rebooted and selected to let me choose whether to download and install. Problem fixed.

    Thanks Brook

    Monday, May 28, 2012 7:29 PM
  • Gab_Power,

    Updating Windows Defender first fixed this issue.

    Thank you.

    Tuesday, May 29, 2012 12:32 AM
  • I too ran into this problem today as I was updating my laptop.  Hadn't run the system since February...

    Updating Windows Defender solved the issue for me as well.

    I did notice a certificate warning in my event logs - that a certificate had expired or was about to expire.  I suspect that Windows Defender may have updated that certificate - thereby allowing Windows Update to continue...


    Joseph W. Leathlean

    Tuesday, May 29, 2012 4:43 AM
  • Thank you!

    Changing the Windows Updtate settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". worked for me.

    Tuesday, May 29, 2012 1:30 PM
  • Turning on windows defender and updating it fixed this problem for me.
    Tuesday, May 29, 2012 7:23 PM
  • Thanks Brook! Don't know why, but this fixed my update issue.
    Wednesday, May 30, 2012 5:53 PM
  • +1

    Same issue as OP.

    Go to windows defender or search for it in start menu search bar.  Turn it on if it is off(my was off).  Update.  Windows update works great after that.

    Thursday, May 31, 2012 5:47 AM
  • I spent most of the morning trying to figure this out until I stumbled on this thread.

    I had to create an account so I could say...

    MUCH THANKS    Brook

    it did help!

    Thursday, May 31, 2012 3:58 PM
  • Thank you, GAB_Power!  That did the trick for my Toshiba laptop with Win7 32-bit!
    Thursday, May 31, 2012 4:32 PM
  • None of those solutions worked for me.

    I had the exact same error message trying to run windows update on a brand new Win7 x64 build.

    I did notice a driver signing error message prior to the attempted windows update fail.

    Solution was to install Intel Rapid Storage Technology Driver VERSION: 9.5.6.1001

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product

    I am running a Western Digital HDD but only a 500GB.

    Updates work perfectly now.

    From the HP link

    Notebooks with the Western Digital high density hard drive, such as 1TB or 750GB, may display abnormal error messages if the Intel Rapid Storage Technology Driver (IRRT) is not updated. Examples of error messages include:
    • Windows requires a digitally signer driver . This message appears after inserting a media card into the 4 in 1 card reader for the first time.
    • Windows Live Mail could not be started . This message appears after launching Windows Live Mail.
    • Windows requires a digitally signer driver . This error message appears while installing 3G USB dongle.
    • An error message appear while running benchmark software such as PCMark Vantage or MobileMark 2007.
    • Windows Update cannot currently check for updates, because the service is not running... This error message appears while performing a Windows Update.
    Download and Install the latest IRRT Driver

    To resolve this issue, download and install the Intel Rapid Storage Technology Driver.

    SP47845 Instructions/Information

    SP47845 File Download

    • Proposed as answer by 1timer Friday, June 01, 2012 1:55 AM
    Friday, June 01, 2012 1:50 AM
  • That finally solved the problem I was having after 2 hours of research, thank you so much!!!
    Friday, June 01, 2012 5:17 AM
  • had the same problem on win 7/32.  Same message, services as indicated on automatic and started.  However Defender was turned off.

    Resolved as many have, by turning Defender back on, updated it.  then Windows Updates worked.

    Appears that MS have made Windows Updates dependent on Defender which is not correct.

    Suggestion to Miscrosoft, issue an update to unhook this dependence please.

    • Proposed as answer by robmar0se Friday, June 01, 2012 6:44 AM
    Friday, June 01, 2012 6:43 AM
  • Thanks, Sean.  Toggling the Windows update setting did it for me, too.

    Michael

    Friday, June 01, 2012 9:10 AM
  • So glad you posted this. I changed the settings to "never check for updated" and then back to "automatically update" and it work. Now I have 38 updates waiting to be downloaded/ :D .... Thank you!
    Saturday, June 02, 2012 3:52 AM
  • hey brook, wanted you to know, your solution worked for me, for the most part went from x to arrow, but prior to doing that, said basically same about update with red x, but if you looked at update history computer was up to date., but shut off and turned back on  it was working fine. thank you
    Sunday, June 03, 2012 3:19 AM
  • Thanks Brook. Your fix worked for me too! I changed WU to "Never Check for updates..." and then clicked "Check for updates" and WU started working again. 

    Cheers

    Bish


    Sunday, June 03, 2012 12:29 PM
  • down vote accepted

    I found this in another forum.  It works.

    Apparently, the problem is with a corrupted windows log file. Thank you Bill Gates.

    In order to get Window Update running again, you have to:

    1. Go to c:\windows\softwaredistribution\datastore\logs.
    2. Find the file edb.log.
    3. Rename or delete the file.
    4. You may encounter the following File In Use message, "The action can't be completed because the file is open in Application Experience." If you do, reboot the PC in Safe Mode. Then, browse back to the log file and try to rename or delete it again. It should work this time.
    5. Once the file is renamed or deleted, reboot windows in normal mode.
    6. Try to run Windows Update again. It will work normally.
    • Proposed as answer by ststevenson007 Friday, August 10, 2012 11:43 PM
    Monday, June 04, 2012 3:42 PM
  • This one worked for me,thanks alot. 

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    • Edited by Miranda311 Monday, June 04, 2012 10:26 PM
    Monday, June 04, 2012 10:25 PM
  • Same thing here. Laptop, Windows 7, 32 bit, turned of Defender, scanned for threats, turned on Windows Update ... works fine. Thanks, Al

    Tuesday, June 05, 2012 6:08 PM
  • Thanks GAB, updating Defender worked for me. Then I was able to update Windows!
    Wednesday, June 06, 2012 4:25 AM
  • Thanks! Worked here on an infrequently used PC running Windows Server 2008 R2, without Defender and without MSSE. Same issue: services up, big red X.

    For the hordes of MS engineers that will no doubt be working day and night on this issue, here's some additional info:

    A. Last successful updates were applied on Apr. 27, 2012 and were:

    1. KB2653956
    2. KB2656373
    3. KB2675157
    4. KB2679255

    B. Before looking here for a solution, I first rebooted the PC and was then greeted by a pending update notification for Adobe Flash Player, which I applied (yeah I know, but it's just a scratchpad machine). One of the voices I hear tells me this pending Flash thing had to do with the automatic updates failure (other voices vehemently disagree). After this Flash update, I still had both services up and the red X. I then applied Brook's fix and got 136MB worth of updates installed in a matter of minutes (thanks again Brook!).

    Cheers,

    E.

    Wednesday, June 06, 2012 7:32 PM
  • This did the trick for me too. Thanks for sharing.
    Thursday, June 07, 2012 4:47 PM
  • That worked for me.
    Monday, June 18, 2012 2:33 PM
  • Thanks, Changing the setting to never update fixed my problem too.
    Tuesday, June 19, 2012 2:05 AM
  • Thanks Brook!!
    Wednesday, June 20, 2012 6:33 AM
  • This really helped - straightforward simple advice that solved the problem instantly.  Many thanks.  Chrissien
    Thursday, June 21, 2012 8:36 AM
  • Solved my problem. Fast and effective!!
    Thursday, June 21, 2012 4:09 PM
  • I logged in to leave a message to say that the solution proposed by Brook Steed worked for me, too. Thanks!

    Was having an identical issue and once I  toggled the setting for 'never check for updates' and then immediately turned Updates back on (see above for exact details), it worked like a champion.

    First course of business was for Microsoft to install a single update to the Windows Installer package, then the rest of the updates (approx 31) flowed through.

    thanks again

    Friday, June 22, 2012 1:59 PM
  • Brook, you are swell! I followed your words of wisdom and they were the solution.

    Thanks for your help!

    Friday, June 22, 2012 7:14 PM
  • Brook - thanks. I recently had the problem and not sure what the root cause was. Your recommendation to "never check" and then re-enable 'install updates automatically" fixed my problem.
    Saturday, June 23, 2012 9:47 AM
  • Thanks! Updating Windows Defender worked.... I turned it on (it was off since I use a diff AV), updated it. Now Windows Update works.
    Sunday, June 24, 2012 4:16 AM
  • Hey Thanks a lot!!  This worked for me and it was a simple fix.
    Sunday, June 24, 2012 5:29 PM
  • This was a simple fix that worked for me--Thanks Brook Steed! It was driving me crazy and now the Updater is working fine!
    Sunday, June 24, 2012 9:21 PM
  • I had the same symptoms, though I use Windows Security Essentials.  The same solution, updating said application fixed my issue and I was able to check and download windows updates without even restarting my PC.\

    Hope that's helpful.

    Tuesday, June 26, 2012 3:21 AM
  • Cheers mate...so elegant :)
    Wednesday, June 27, 2012 12:33 PM
  • I am having the same issues.  But thanks to Brook Steed's suggestion....that fixed mine as well. Seems kinda silly but it's updating right now! I had tried Windows Update troubleshooter, that didn't work.  I also tried the Microsoft FIX IT program, that didn't work either!  All I did was change my update settings to NEVER then went back in and reset them back to AUTOMATIC. 

    Wednesday, June 27, 2012 3:06 PM
  • Confirmed here, same issue in a Win7 x64 virtual machine, updating windows defender first, rebooted the VM then it worked like a charm. Thank you guys.
    Friday, June 29, 2012 6:56 AM
  • I had the same issues. Windows update hadn't run in quite a while, the ASUS U46E laptop hadn't been on for several weeks. I tried the Fixit and the other two but no results. I then went into the Control Panel and changed updates to Never Check and then turned it back on to Automatic and voila Windows Updates was functioning!

    Thanks to all who came up with that simple solution!

    • Proposed as answer by Ricardo500 Friday, June 29, 2012 3:50 PM
    Friday, June 29, 2012 3:50 PM
  • This suggestion worked for me!!! Thank you, Brook!!
    Saturday, June 30, 2012 10:53 AM
  • Thanks for the tip with Windows Defender....just updated Defender and Windows Update came back to life.....kinda crappy by MS to create a mess like that with depending updates by different update services .

    Sunday, July 01, 2012 7:46 PM
  • I had the same problem with being unable to run winders update. Services were running, etc. My defender has not updated since early 2010. It's a hardly ever used Toshiba notebook with W7 Home.

    Updating defender did the trick!

    I didn't see an option to update if the schedule was missed. Might be something MS could look into.

    Thanks Everyone for your suggestions. :)

    FidoSysop

    • Proposed as answer by FidoSysop Sunday, July 01, 2012 9:47 PM
    Sunday, July 01, 2012 9:46 PM
  • This fix worked for me.

    Thanks for the help.

    Looks like Windows gets confused if you get too far behind with the updates - I had not updated this computer for 6 weeks.

    Monday, July 02, 2012 4:02 PM
  • Thanks Brook

    Your solution worked for me.  I was updating a Windows 7 Ultimate 64bit system that had not been switched on since 25/11/2010! 95 updates and 65 optional total 766MB :)

    Geoff

    Tuesday, July 03, 2012 8:56 PM
  • This worked for me.  Thanks for taking the time to post.
    Wednesday, July 04, 2012 5:23 PM
  • Had the same problem with a VM that hasn't been run in a while.  Toggling the setting between Never check for updates, clicking OK, and then switching back to Install updates automatically resulted in a new message that the Windows Update Service itself needed to be updated before updates can be applied.  Proceeding with the "Windows Update" Update resolved the issue.


    • Edited by Ray Konopka Wednesday, July 04, 2012 5:30 PM
    • Proposed as answer by Ray Konopka Wednesday, July 04, 2012 5:32 PM
    Wednesday, July 04, 2012 5:30 PM
  • Many thanks for an excellent solution to my problem - followed your suggested steps and it fixed the problem first time - hadn't used this laptop for nearly 10 weeks and something has obviously stuck.. All ok now.. Thanks

    JGEMaynard

    Wednesday, July 04, 2012 7:31 PM
  • Dear Brook....Am so glad to tell you that your fix did the magic...you wont imagine the beads  of sweat you just save me with the fix....just as you said the settings changes in the windows update pooled the update like the gliding of a ballerina dancer.....thanks all the way!
    Thursday, July 05, 2012 2:20 PM
  • I don't get why you say he doesn't have the same problem? 

    I imaged 5 PCs last week and just got to them this morning and 4 out 5 cannot do the Windows Updates.  I have the same error message as this thread's title.  They are all Windows 7 Pro 32Bits (French version).

    I tried the solutions on this page without luck. Could it be some kind of major WU flaw since a couple of people seem to be getting it today?

    One thing I noticed is that the 4 PCs who couldn't do the updates had the wrong time (+8 hours) so I corrected them and rebooted but it still didn't work. The only PC that did his updates had the right time.

    EDIT: Windows Defender updates are working.

    EDIT 2: After the Windows Defender updates, normal Windows Updates are working again without the "Service not running" message.

    SOLUTION:  Update your Windows Defender before you do Windows Updates.


    cool dude thx
    Friday, July 06, 2012 5:58 PM
  • I don't get why you say he doesn't have the same problem? 

    I imaged 5 PCs last week and just got to them this morning and 4 out 5 cannot do the Windows Updates.  I have the same error message as this thread's title.  They are all Windows 7 Pro 32Bits (French version).

    I tried the solutions on this page without luck. Could it be some kind of major WU flaw since a couple of people seem to be getting it today?

    One thing I noticed is that the 4 PCs who couldn't do the updates had the wrong time (+8 hours) so I corrected them and rebooted but it still didn't work. The only PC that did his updates had the right time.

    EDIT: Windows Defender updates are working.

    EDIT 2: After the Windows Defender updates, normal Windows Updates are working again without the "Service not running" message.

    SOLUTION:  Update your Windows Defender before you do Windows Updates.


    cool dude thx

    this is the way to do it easy

    Friday, July 06, 2012 6:04 PM
  • On Fri, 6 Jul 2012 18:04:06 +0000, oohhhhhhmmm wrote:
     
    >
    >
    >
    >
    >I don't get why you say he doesn't have the same problem?
    >
    >
     
    Because the original poster stated that the service was running - the
    'me-too' stated that the service was not running.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 06, 2012 11:40 PM
  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.


    Thanks for this Brook, this worked for me also when updating a VM template which i occasionally revert to VM to update.

    Stew

    Monday, July 09, 2012 1:08 AM
  • I am running Windows Vista Home Premium, and I seem to be having this same problem.  I get the same exact error message (I also get a similar one for Windows Defender, accompanied by Error Code 0x80070424), and when i try to fix it using the aforementioned method, i find that Background Intelligent Transfer Service and Windows Update are not even in the list of services.  You seem to be an expert on the topic.  Thank you very much for your help.

    ~EK

    EDIT

    Windows firewall is also returning an error

    Monday, July 09, 2012 4:22 AM
  • I am running Windows Vista Home Premium, and I seem to be having this same problem.  I get the same exact error message (I also get a similar one for Windows Defender, accompanied by Error Code 0x80070424), and when i try to fix it using the aforementioned method, i find that Background Intelligent Transfer Service and Windows Update are not even in the list of services.  You seem to be an expert on the topic.  Thank you very much for your help.

    ~EK

    EDIT

    Windows firewall is also returning an error

    Please start a NEW thread of your own in the Vista forums, rather than the Win7 ones - the fixes will be slightly different, andputting them here will only confuse everybody!

    Please also include data on the following

    Have you had malware problems?
    Have you run any form of Registry Cleaner? (DON'T)

    Your service pack level (Computer properties window)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 09, 2012 9:13 AM
  • This thing is bugging since lot of weeks... Thanks for the trick!! It help me :))
    Tuesday, July 10, 2012 7:15 PM
  • THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!!

    I have tried EVERYTHING (one forum had me at a command prompt stopping a service, renaming a folder, starting a service,...the computer wouldn't let me do ANY of it even though I'm the administrator) I turned on Defender, updated it, and VOILA' Windows update worked just fine. By the way, I'm running Windows Vista Home Premium.

    Thank you SO much once again !

    Ed

    Wednesday, July 11, 2012 12:03 AM
  • I had the same problem. I changed it to Never check for updates and then back to Check for Updates but let me choose when to download and install them and after that it worked it worked fine.
    • Proposed as answer by ec2012 Thursday, July 12, 2012 3:59 PM
    Thursday, July 12, 2012 3:59 PM
  • Awesome!! it worked perfectly for me!

    Thank you so much.

    "I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.


    Friday, July 13, 2012 2:53 PM
  • down vote accepted

    I found this in another forum.  It works.

    Apparently, the problem is with a corrupted windows log file. Thank you Bill Gates.

    In order to get Window Update running again, you have to:

    1. Go to c:\windows\softwaredistribution\datastore\logs.
    2. Find the file edb.log.
    3. Rename or delete the file.
    4. You may encounter the following File In Use message, "The action can't be completed because the file is open in Application Experience." If you do, reboot the PC in Safe Mode. Then, browse back to the log file and try to rename or delete it again. It should work this time.
    5. Once the file is renamed or deleted, reboot windows in normal mode.
    6. Try to run Windows Update again. It will work normally.

    On a domain computer with GPO applied for auto update, there is no win defender.

    The steps above solved the Win Update failure on a domain workstation W7 x64 in a Win 2008 AD.



    • Edited by gudel45 Friday, July 13, 2012 9:48 PM
    • Proposed as answer by StoneInShoe Friday, December 07, 2012 6:03 PM
    Friday, July 13, 2012 9:46 PM
  • worked for me!  Thanks.
    Sunday, July 15, 2012 5:15 AM
  • These commands are invalid:

    SC QUERYEX BITS

    SC QUERYEX WUAUSERV

    They just trigger the help dialogs


    Darryl Gittins

    Sunday, July 15, 2012 10:00 PM
  • Please start a NEW thread of your own - you do not have a common problem.

    Include the FULL results (as requested) of the commands, and state the following

    1) have you recently had any virus or malware infections?

    2) have you recently used a Registry 'Cleaner' or 'Optimizer'? (DON'T) - if so which one? - and what happens if you attempt ti UNDO what ever it did, using the program's own options.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 15, 2012 10:27 PM
  • Thanks after trying all the technical stuff this little trick worked for me.
    Monday, July 16, 2012 9:52 PM
  • Bless you, m'dear. Worked like a charm. Thanks mucho, Steve
    Wednesday, July 18, 2012 6:20 PM
  • I don't know who you are, where you are, or anything else about you, but all I can say is, "Bless You."  This has been driving me nuts, and by just updating Windows Defender, I can download the Windows Updates.  I can't thank you enough!!!!!!!  You're the best!!!!!!!!
    Thursday, July 19, 2012 2:51 AM
  • Perfect -- worked immediately. Thanks!
    Thursday, July 19, 2012 4:33 PM
  • Worked like a charm! Thanks!
    Friday, July 20, 2012 10:17 PM
  • hey brook I did that same thing and works on win 7 starter edition..

    note all the services was runing.......strange but I solver my problem with you help thanks,

    Saturday, July 21, 2012 2:46 AM
  • Worked 4 me 2. Thx
    Monday, July 23, 2012 10:01 PM
  • I can't believe it was as easy as that but it was. After multiple reboots and trying to stop and restart services, the only thing that worked in the end was to change the windows update setting to "never check .." then back to "download but I chose when ...". I was then able to check for updates! That's an odd bug.
    Wednesday, July 25, 2012 5:35 AM
  • Thanks guys.  I ran Defender, restarted, now Windows Update works.
    Saturday, July 28, 2012 10:36 AM
  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.


    This is the solution that worked for me... Give it a try!
    Saturday, July 28, 2012 2:19 PM
  • Thanks, Brook!  I had the same issue with a Server 2008 R2 test VM that would not install updates.  Changing the AU settings allowed WU to check for updates.  After that the settings could be set back to my preferred defaults.Update:

    Two for two.  A second 2008 R2 server VM came up (after months of being powered down) with the Windows Update failure.  I verified that settings Automatic Updates to disabled allowed Windows Update to run.  Afterward the setting could be restored to my preferred values.  Note: changing to any other setting (e.g. update every day at 3:00 am) did not re-enable WU.  Only fully disabling Automatic Updates did the trick.

    Monday, July 30, 2012 5:18 PM
  • Hi,

    Had the same problem. Went into updates and clicked on restore hidden updates and all good.

    Hope this help someone else before they have restarted their PC 100 times thanks to the uninformative Microsoft text box

    Tuesday, July 31, 2012 12:45 PM
  • Brook that worked for me like a charm. The odd part is i'm using an image on some new dell pc's and I used this image on a batch of 10 no problem. WHen i bought 2 more a few weeks later I ran into this issue and that suggestion of change to never check worked. So odd the pc's are the same model just a few weeks newer. Thanks again!!
    Tuesday, July 31, 2012 4:05 PM
  • Had the same issue, my system had not updated in over a year.  I am running Windows 7 Ultimate, x64.  I remember it giving me this error message, and had just shelved the system for awhile. 

    Services listed were both running, but updates would not run.

    Updated Windows Defender.  Let it run a scan.  Then installed Windows Security Essentials, after the reboot while it updated I got a prompt that updates were ready for the system.

    It would seem that having a fully updated Windows Defender and Windows Security Essentials is required for the updater to run.

    Wednesday, August 01, 2012 2:50 AM
  • thanks for help,,it works for me,,
    Wednesday, August 01, 2012 4:18 PM
  • Telling the PC to never run updates worked for me.  After changing the setting I clicked for Check for Update.  The first update was an update to the installer it's self.

    Wednesday, August 01, 2012 6:26 PM
  • This is the solution that worked for me.  Thanks.
    Thursday, August 02, 2012 5:18 PM
  • Updating windows defender database fixed the wsu "cannot check" problem.
    Thursday, August 02, 2012 5:53 PM
  • This was an easy and successful approach; it worked correctly the first time.
    Sunday, August 05, 2012 8:27 PM
  • This solution worked for me. Thank you for the suggestion
    Monday, August 06, 2012 3:03 AM
  • Thanks Brook Steed !

    This worked for me!!


    • Edited by 1MikeC1 Monday, August 06, 2012 11:37 PM
    Monday, August 06, 2012 11:35 PM
  • It just worked for me. Thank you ;)

    Tuesday, August 07, 2012 4:11 AM
  • This helped me. Thanks!
    • Proposed as answer by PrtkJha Tuesday, August 07, 2012 2:18 PM
    Tuesday, August 07, 2012 2:17 PM
  • The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.


    This worked for me.
    Thursday, August 09, 2012 7:37 PM
  • This worked!! THANK YOU! :D
    Friday, August 10, 2012 2:43 AM
  • THANK YOU a million times -  THANK YOU -  THANK YOU!!!!!!

    I have spent HOURS -  wasted HOURS on this problem and you solved it in one paragraph.

    I only wish Microsoft would add this to their "Lack of Help" - MS doesn't really bother to mention that the problem exits much less what to do about it.  I am soooooooooooooooo thankful I came across your posting.

    Did I mention....THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Saturday, August 11, 2012 12:54 AM
  • Swabman-

    You nailed it!  I tried fix after fix incluuding Microsoft FixIt.  Nothing worked.  But then I renamed the edblogfile as edb-rename and then kicked off Windowsd update.  IOt resinstalled a lot of stuff and I watched as the log folder poulated with all new logs.  But now Windows Update is running again.

    Thanks

    Sunday, August 12, 2012 10:30 PM
  • When I came across this issue, I did not have the option to "Never check for updates (not recommended)" so I could never set it to this as proposed in this thread.  What I did do was the following and worked like a charm:

    1) As mentioned, make sure both BITS and wuauserv are both running as automatic

    2) Go into the registry and change the ElevateNonAdmins from "1" to "0". 

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
    "ElevateNonAdmins"=dword:00000000

    Scott

    Tuesday, August 14, 2012 5:19 PM
  • This post made me look into Windows Defender. I had previously disabled it. It turns out I needed to turn it back on (Control Panel > Windows Defender), in order for the Windows Updates to do their thing.

    As soon as I re-enabled Windows Deffender, updated it, performed a quick scan, i was able to actually launch the Windows Updates and fould 59 updates ready to dwonload and install.

    Brook Steed, thanks!

     


    Dani G

    Wednesday, August 15, 2012 5:00 AM
  • That worked for me cheers!!!!
    Saturday, August 18, 2012 9:51 AM
  • Brook Steed's response Worked perfectly and easier than anything else I read in here!!!!
    • Edited by egktech Tuesday, August 21, 2012 6:03 PM
    Tuesday, August 21, 2012 6:03 PM
  • Thanks! that worked for me. With a customer so was getting a bit worried that i couldn't get it working :)

    Wednesday, August 22, 2012 5:28 PM
  • A bit late as an answer, but I found that the problem for me was that windows update itself needed an update. Solution: turn off automatic updates, manually check for updates, install the windows update update, set auto again.

    Infusion | xrm2011.wordpress.com | @fantocci

    Friday, August 24, 2012 1:34 AM
  • Thanks GAB_power, this solution worked for me, I had just imaged a failing HDD with Acronis Ti.
    Saturday, August 25, 2012 10:11 AM
  • Brook,

    Thank you so much. I had this exact problem after restoring a computer from a Ghost image. Switching to "Never Check for Updates" and the back to "Install Updates Automatically" fixed the problem immediately.

    You post helped me immensely.

    Sunday, August 26, 2012 3:43 PM
  • Thanks -- this did it for me.
    Saturday, September 01, 2012 12:10 AM
  • Thanks for the answer. Worked for me! and it didn't take me too long to find your answer.

    Saturday, September 01, 2012 3:46 PM
  • Thankyou....mr fixit was wrong and all other fixes didn't work but you did it
    Sunday, September 02, 2012 7:31 PM
  • Noel-

    I am having this WU problem, as well.  I have Windows 7 64 bit.  HP pavilion g6.  I had Security essentials running and Defender Shut off for more than a year, but after reading through thread, I saw that WU and Defender are inter-related and that making sure Defender was up to date was a good first step.  I uninstalled Essentials to update Defender, but ended up having to manually install the new definitions because of error codes I was getting. Finally, I got Defender up to date.  Thought I would try Brook Steed's solution one more time of turning windows updates to Never, hitting ok, then back to AUtomatic- but this does not work for me.  So I went to you're message about making sure BITS is on Auto(Delayed start) and WU on AUto (delayed start). They both were but when I tried to start these are the errors I got:

    When trying to start BITS "Windows could notstart the Background INtelligent Transfer Service on Local Computer. For more info review the system event log. I fthis is a non-microsoft service, contact the service vendor, and refer to service specific error code -2147014790"

    When trying to start Windows Update "Windows could not start the Windows update service on Local computer. Error 0x8007277a: The requested provider could not be loaded or initialized."

    Can you help me any further? I am not tech savvy but have spent about 3 hours today trying to figure this out.  Driving me crazy.

    Sunday, September 02, 2012 8:42 PM
  • Bingo. Worked like a charm. Thanks Brook
    Monday, September 03, 2012 2:15 AM
  • thanks

    its help me

    Tuesday, September 04, 2012 7:27 AM
  • I had the same issue, rebooted several times verifying the services were starting.  Opened and updated Windows Defender as suggested by GAB_Power and tried again.  Win Update had to update itself, restarted its services and then was able to update normally.

    Running - Dell Optiplex 390 on coreload image.  Started happening on all machines imaged and set up a few weeks ago.  Leaving it running and checking it the next day always seemed to fix it, I just never knew what was happening.  I guess Defender was doing its daily update.

    Tuesday, September 04, 2012 12:40 PM
  • Click on the Start button
    in the Search box, type
    SERVICES.MSC
    hit the Enter key
    Accept any UAC prompt that appears, and in the Services control panel, look for the following
    Background Intelligent Transfer Service -
    double-click on it
    Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
    and OK out
    Windows Update
    double-click on it
    Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
    and OK out
    Now try starting the Windows Update service and the BITS - if you get errors, post the EXACT error message.
    If all is OK, try Windows Updates again and see if the problem is solved.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I have been trying to do a Window Update, but I keep getting the message "Window Updates cannot currently check for updates, because the service is not running."

    I just followed your instructions above and will post my log below. I have Windows Vista 64-bit Service Pack 2

    Thanks in advance.

    Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89583-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {86DB8096-CBE6-4AD0-8408-9E6742E020A8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
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    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\Spldr.sys[6.0.6002.17001], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\ci.dll[6.0.6002.18005], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18449], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18551], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18416], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18508], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18277], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18646], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18393], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18528], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18508], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18618], Hr = 0x800b0100
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    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18643], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6002.18592], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6002.18592], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\wininet.dll[9.0.8112.16447], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\iertutil.dll[9.0.8112.16447], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18274], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\urlmon.dll[9.0.8112.16447], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1010.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\advpack.dll[9.0.8112.16421], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18392], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18392], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msrating.dll[9.0.8112.16421], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ieframe.dll[9.0.8112.16447], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mshtml.dll[9.0.8112.16447], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\imgutil.dll[9.0.8112.16421], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18244], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18463], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ieui.dll[9.0.8112.16447], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8064.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18362], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6001.18000], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18541], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{86DB8096-CBE6-4AD0-8408-9E6742E020A8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89583-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-351062797-3081132780-2295853590</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-7805u        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.11.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20080917000000.000000+000</Date></BIOS><HWID>3F333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>3D116F5F4CDF078</Val><Hash>i7J0o7DhTy1CzrU9tgNtsgqDRoU=</Hash><Pid>70141-060-2448755-56594</Pid><PidType>1</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>4217878A3BDEF10</Val><Hash>9asB7O9l/BGVVwL8l6Q7YVolGbo=</Hash><Pid>81610-904-7225104-62130</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(18, 1) (null): Library not registered.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAQABAAEAAwADAAAABAABAAEA6GEWswIAXHQCeEamIgHAZfL0aBRwpgom+NZQYaxWTAFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  CpuPm

    Thursday, September 06, 2012 4:06 AM
  • Had this problem with a Windows 2008 R2 Server virtual machine. This was the fix for me. Thanks!

    Jim

    Friday, September 07, 2012 5:43 PM
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Terri>NET START BITS
    System error 5 has occurred.

    Access is denied.


    C:\Users\Terri>
    C:\Users\Terri>NET START WUAUSERV
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Users\Terri>
    C:\Users\Terri>SC QUERYEX BITS

    SERVICE_NAME: BITS
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 992
            FLAGS              :

    C:\Users\Terri>
    C:\Users\Terri>SC QUERYEX WUAUSERV

    Saturday, September 08, 2012 3:42 PM
  • This happened to me on my laptop - thought it was odd that I hadn't received any updates. I even reset PC on system restore to 3 months ago. That didn't solve it, so I looked on here and what you put is what I was considering but for some reason didn't do. Anyway just a big thank you as I've done it now and it's got 59 downloads !! Not sure why it didn't work for the guy who also had this problem.   Cheers Dave
    Wednesday, September 12, 2012 10:21 PM
  • If you haven't done the following posted below -

    "I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck. The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed."

    As I was thinking of doing exactly this and thought it was something else, so when I saw it I tried it and as I said below I am now waiting for 59 downloads (40 now) to complete. The worrying thing is why did it occur in the first place. Good luck.

     

    Wednesday, September 12, 2012 10:24 PM
  •    Thank you very much, this worked for me. Thank god now i have my old computer updated. 

    Thanks.

    Thursday, September 13, 2012 5:14 AM
  • Hi I'm having the same error when i tried to do a windows update. it says "

    windows update cannot currently check for updates because the service is not running

    ". I've been reading through some forums and they said for wins update to update normally you have to update the win defenders first.So I've done that part and now Windows Defenders running normally. However i still get the same error from Win Update. I done that part mentioned by Brook(above) and still same error appears.Heres the thing, i have an Kaspersky Antivirus as my standard, a CCleaner which i run everytime i use my laptop(which is everyday) to clear history AND fix registry........ HEEEEEEEEELLLLLLLLLPPPPPP!!!

    my laptops validation info is below...

    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-PVDG4
    Windows Product Key Hash: K0/UgrncCaA7zXimY1NB/UEyiRc=
    Windows Product ID: 55041-147-6533936-86445
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {83AF2F3F-765F-41C1-97FB-E6063CA3BA47}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83AF2F3F-765F-41C1-97FB-E6063CA3BA47}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-147-6533936-86445</PID><PIDType>6</PIDType><SID>S-1-5-21-2827876040-1203725698-4004197765</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv8000 (EV832PA#ABG)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20060313000000.000000+000</Date></BIOS><HWID>52B83607018400EE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65219</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-147-653393-03-5129-7600.0000-1412012
    Installation ID: 002061101815685433267252836010547171848911642910718623
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PVDG4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 16/09/2012 12:05:40 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2012 22:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAEAAQABAAAAAwABAAEAnJ/IsilZ/I3Me+IVSOTAQ7ZuHACN71amR9WGtKgk9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            NISSAN  
      FACP            HP            NISSAN  
      HPET            HP            NISSAN  
      BOOT            PTLTD         $SBFTBL$
      MCFG            HP            NISSAN  
      APIC            HP            NISSAN  
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci

    Sunday, September 16, 2012 12:27 AM
  • Thank you. This solution fixed my problem :)
    Monday, September 17, 2012 5:16 PM
  • You Rock !, this worked ! thank you.
    Tuesday, September 18, 2012 1:50 AM
  • Thank you. This worked for me. Turn updates off completely and then turn back on.
    • Proposed as answer by rachel_faler Tuesday, September 18, 2012 8:39 PM
    Tuesday, September 18, 2012 8:39 PM
  • I DID THE SAME AND ISSUE SOLVED

    Change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically".

    • Edited by PEDROSPAPA Thursday, September 20, 2012 12:49 PM
    Thursday, September 20, 2012 12:48 PM
  • Thanx a lot Brook Steed,

    Your solution seemed to easy but it works!!!

    Thursday, September 20, 2012 1:36 PM
  • i dont have either of those services showing in the list. im not sure what to do. im a novice at best with these things. i dont even have factory discs to reinstall windows. i have no idea what to do. Windows 7 Home Edition 64bit. same problem with update. cant turn off updating and then back on, it doesnt work. i even deleted some files in the software distribution file. im so lost

    Monday, September 24, 2012 11:40 PM
  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.

    Brook Steed, MAHALO (Thank you)! I tried 6 other fixes and none worked. This worked. Yay! Now I can update 6 netbooks at work! This also got referenced in a post here: http://www.sevenforums.com/windows-updates-activation/250541-windows-7-updates-dont-update.html

    but I wanted to find the original and give credit where credit is due.
    ~Aloha from Hawaii!

    Tuesday, September 25, 2012 2:21 AM
  • Noel, thanks for the information. The first half checked out but the Windows Update part didn't show up in my Services section. Am I missing something?
    Tuesday, September 25, 2012 2:45 PM
  • Noel, thanks for the information. The first half checked out but the Windows Update part didn't show up in my Services section. Am I missing something?

    I suggest that you start a new thread/question of your own, with details - this thread is waaaaay too messy to start troublehooting in!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, September 25, 2012 3:44 PM
  • This solution worked for me too.  Thanks!
    Friday, September 28, 2012 4:02 PM
  • Perfect!  Thanks Brook.  
    Friday, September 28, 2012 5:13 PM
  • Thanks 1Timer - This worked for me!
    Monday, October 01, 2012 12:35 PM
  • How do you update windows defender?

    None of these fixes have helped yet. I have wiped the drive a couple of times reloaded everything on my Satellite L675 but red X won't go away

    • Edited by CBDIV Wednesday, October 03, 2012 6:20 AM
    Wednesday, October 03, 2012 6:19 AM
  • This worked for me.  Thank you for posting this.
    Wednesday, October 03, 2012 6:36 PM
  • when i go to windows update>windows setting>important setting>im unable to click : "Install updates automatically" button......please help.......ankitkamble098@gmail.com
    Sunday, October 07, 2012 4:15 PM
  • when i go to windows update>windows setting>important setting>im unable to click : "Install updates automatically" button......please help.......ankitkamble098@gmail.com
    Sunday, October 07, 2012 4:16 PM
  • Try this. I had the same problem and it worked for me

    Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.
    • Proposed as answer by AndyFords Wednesday, November 07, 2012 12:15 AM
    Sunday, October 07, 2012 4:28 PM
  • I have spent the last hour scoping the internet and microsoft tech support for an answer.... and yours was the only one that worked!  Something so easy, who'd of thunk it?  thanks!
    Monday, October 08, 2012 4:49 PM
  • I had this error on Windows Server 2008R2.
    All services was running and all sc querys replyed ok.

    then I followed your advise to changed the setting to "Never check..." -  then clicked "Check for update" again.
    A dialog said it needed to update windows update - clicked ok - then windows update worked as usual... :-)

    Tnx
    P@


    • Edited by Patrick Moe Tuesday, October 09, 2012 11:15 AM
    Tuesday, October 09, 2012 11:13 AM
  • This solved my issue. Thank you, thank you!
    • Proposed as answer by Jose Nunez Wednesday, October 10, 2012 5:53 PM
    Wednesday, October 10, 2012 3:19 PM
  • Win 7 32 bit machine. Same error.

    I run the Windows Defender update and then tried the Windows update again and this time it worked.

    Wednesday, October 10, 2012 5:54 PM
  • Finally!!  This solution worked Perfectly!!

    Thursday, October 11, 2012 9:17 PM
  • Try this. I had the same problem and it worked for me

    Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.
    Thank you!  Out of the blue this happened to me: Win 7 Pro x64.  I tried all the above and none worked but yours. 
    Thursday, October 11, 2012 9:23 PM
  • This worked for me. Thank you.
    Sunday, October 14, 2012 3:44 PM
  • "wael117" wrote in message news:ee85d867-ce2f-412f-8c03-f43ab92132cc...
    I haveWindows 7 64bits
    i didn't know windows update is so important i didn't update myLaptop HP for 2 years !!
    i try to stop the service then delete it in C:\windows\softwaredistribution\ i delete everything then i start the service i restart my PC it didnt work
    i have bit-defender ANTIVIRUS
    i disable the antivirus and still doesn't work
    please help !!!
    Click on the Start button
    in the Search box, type
    SERVICES.MSC
    hit the Enter key
    Accept any UAC prompt that appears, and in the Services control panel, look for the following
    Background Intelligent Transfer Service -
    double-click on it
    Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
    and OK out
    Windows Update
    double-click on it
    Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
    and OK out
    Now try starting the Windows Update service and the BITS - if you get errors, post the EXACT error message.
    If all is OK, try Windows Updates again and see if the problem is solved.

    Noel Paton | Nil Carborundum Illegitemi | Cras Windows Update service hFixPC | The Three-toed Sloth

    I don't see this  Windows Update service-that is the main problem.Have I lost it?
    Sunday, October 14, 2012 9:39 PM
  • In addition to the other answers that have also worked for me on some systems here are two more items that may help in that I've run into this issue more than once and I've found there are a variety of issues that have the same symptom that require different fixes.

    The first is to download and run the Windows Readiness Tool - the link for 64 bit W7 is http://www.microsoft.com/en-us/download/details.aspx?id=20858

    That one lead me to this odd solution to this issue on a Sony Vaio laptop - I needed to update the Intel Rapid Storage Technology drivers on this box as the ones downloaded from the Sony site were out of date. Once I did this and followed the advise to reboot twice (I do not know why) the windows update service came to life - go figure.

    http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+%28Intel%C2%AE+RST%29

    Monday, October 15, 2012 4:54 AM
  • yes this work for me thank you
    • Proposed as answer by FelipeArr Tuesday, October 16, 2012 3:34 AM
    Tuesday, October 16, 2012 3:34 AM
  • Brook Steeds fix worked for me, thanks very much. I love a simple fix.
    Friday, October 19, 2012 9:18 PM
  • I tried several of the other fixes mentioned above and this is the one that worked for me.  I did not have to go into Safe Mode, just deleted and it worked.
    Tuesday, October 23, 2012 2:12 AM
  • I had the same problem and your proposed solution worked!  Thanks.
    Tuesday, October 23, 2012 8:06 AM
  • This is exactly what just fixed mine, thank you!
    Thursday, October 25, 2012 2:16 PM
  • I had the same issue - "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer." Restarting did not help, I tried restarting both services mentioned in this thread and had no luck.

    The fix for me was to go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically". I'm sure that switching it off this way and then choosing any option that enables windows updates would have had the same effect. As soon as I did this, windows update went from having a red X to a green check mark that said "Windows is up to date" (even though it was not - but this signified that the service was now working properly). I clicked check for updates and was successful - several updates were ready to be downloaded and installed.

    Hope this helps somebody.

    I can confirm this also solved an identical issue with a Windows Server 2008 R2 x64, the same message "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer."

    This had been freshly deployed from an image in Hyper-V which had not shown this issue in over 20 previous deployments. 

    Repeated with mention of Windows Server 2008 R2 in case someone searches for the same problem.

    Steps, as Brook Steed mentions, were to:

    1. Change the Windows Update settings to "Never check for updates (not recommended)".

    2. Click ok, then go back and change to 'Install updates automatically'

    3. Allow Windows Update to search online - in my case I had to then update to a new version of Windows Update.

    4. Reboot - very important.

    5. Search for updates - worked fine.

    Saturday, October 27, 2012 4:08 PM
  • hey brook, I just signed in cause I 

    just wanted to say thanks, your simple solution worked charms.

    Thank you

    Saturday, October 27, 2012 11:46 PM
  • Try this. I had the same problem and it worked for me

    Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.
    I tried all the previous suggestions to this option and had no success, deleted the SoftwareDistribution files, rebooted and BAM! Cheers ankit098!!
    Wednesday, November 07, 2012 12:17 AM
  • I just want to say thank you for the assistance.  I was having the problem with Windows Update not wanting to check for updates and getting the error.  I tried many suggestions from different threads and yours was the one that worked!

    If you change your WU settings to "Never check for updates" and then try again, it will work.  Then switch it back to automatically check for updates, everything works perfectly.

    Again, thanks for your help!

    -Tyrone W.

    Friday, November 09, 2012 6:34 PM
    1. Disabled Windows Automatic Updates
    2. Stopped Windows Update service
    3. Emptied the C:\Windows\SoftwareDistribution folder
    4. Started the Windows Update service
    5. Enabled Windows Automatic Updates
    6. Launched a check for Windows Updates
    7. Success
    • Proposed as answer by E DiGug Wednesday, November 14, 2012 3:27 PM
    Sunday, November 11, 2012 3:53 PM
  • Thanks Brook - your fix worked perfectly for me. 
    Sunday, November 11, 2012 7:40 PM
  • Yeah, this really works!

    Thanks 

    Monday, November 12, 2012 8:57 AM
  • Solved!

    It was already clear to me that (new )disc drives played some role in these. A  new Rapid Storage driver was often the solution. Not in my case. But perhaps the drive itself is the cause. I took the drive out and tried a CHKDSK on another PC  =>  Hang!
    I decided to recreate and reformat the partitions and put it back in the laptop. After installing W7 for the third time I checked Windows Update and guess what ... WORKING!.
    Saturday, November 17, 2012 11:41 AM
  • I followed your steps and now my windows update says "Always install the latest updates to enhance your computers serurity and performance", but when I click the Check for windows update button nothing happens. Ran MGADiag.exe and this was the msg:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6KWDY-GW38F-KVV4C
    Windows Product Key Hash: bC+VCp2IUEEs3uHbX2p5KTlh5z8=
    Windows Product ID: 00426-074-3222397-85405
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {A0993E53-178F-4F67-94FA-603524DB015F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0993E53-178F-4F67-94FA-603524DB015F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KVV4C</PKey><PID>00426-074-3222397-85405</PID><PIDType>5</PIDType><SID>S-1-5-21-429022474-3266040366-1253555403</SID><SYSTEM><Manufacturer>ASUSTek Computer Inc.</Manufacturer><Model>G60JX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206</Version><SMBIOSVersion major="2" minor="6"/><Date>20100315000000.000000+000</Date></BIOS><HWID>81BA3607018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65696</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-074-322239-01-4105-7600.0000-3162012
    Installation ID: 100986504830584303451205249133266390499105373080424181
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KVV4C
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 17/11/2012 11:13:15 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAABAAAAAgABAAEAln2ghkSlUOyEIrp1FE1utP5+6MxST3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PEGA PEGANB
    FACP PEGA PEGANB
    HPET PEGA PEGANB
    MCFG PEGA PEGANB
    ECDT PEGA PEGANB
    SLIC _ASUS_ Notebook
    SSDT PmRef CpuPm

    Any help will be greatly appreciated.

    Thanks


    • Edited by MadMover Saturday, November 17, 2012 4:52 PM
    Saturday, November 17, 2012 4:50 PM
  • Please repost your report in a more appropriate forum -

    http://social.microsoft.com/Forums/en-US/genuinewindows7/threads


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 8:56 PM
  • @Sean Solved it for me! thanks!
    Sunday, November 18, 2012 10:42 PM
  • Thank you, Thank you, Thank you!!!  I couldn't figure out how to fix my update problem, and I did what you posted and it fixed it right away!!
    Thursday, November 22, 2012 7:52 PM
  • Definitely helped me .... Thank you!!
    Thursday, November 22, 2012 10:08 PM
  • SOLUTION:  Update your Windows Defender before you do Windows Updates

    SOLUTION:  Update your Windows Defender before you do Windows Updates

    Sunday, November 25, 2012 7:49 AM
  • Dear 1timer,

    Thank you for your post.  It worked for me!

    I upgraded my laptop hard drive a few weeks ago to a Western Digital Scorpio Black 750GB. Subsequent to the HD upgrade, I did a fresh install of Windows 7 Professional 64-bit before reloading my other programs and user files.  Windows 7 product activated just fine that first day and said "Genuine Microsoft Windows," BUT... the day after, Windows started showing that I was not running genuine Windows and I could no longer use Windows Update to finish updating my SW.  Went through 3 support calls with Microsoft to try to activate product correctly to no avail.  Today, I Googled the error message I received when trying to use Windows Update and found this thread.  I tried the other solutions re: restarting BITS and Microsoft Update posted in this thread to no avail as they were running correctly. 

    Then I saw the commonality with large WD HD upgrade in your post.  I installed the Intel update from your link and rebooted...

    Activation and Windows Update problems both solved!!!

    Talk about a Ghost in the Machine!!!  Think WD and Microsoft need to work out a couple of bugs on the large size HDs...

    Best,

    bluevalkyrie

    Wednesday, November 28, 2012 2:11 AM
  • Excellent Thank you!!!!


    Saturday, December 01, 2012 11:31 PM
  • Works 100%. Thank you.
    Monday, December 03, 2012 10:53 AM
  • hi there,

    thx for your help, i did it and it worked for me

    Wednesday, December 05, 2012 11:42 AM
  • Changes the windows update settings to "Never check for updates (not recommended)" worked for me.  Thank you so much.
    Wednesday, December 05, 2012 2:32 PM
  • down vote accepted

    I found this in another forum.  It works.

    Apparently, the problem is with a corrupted windows log file. Thank you Bill Gates.

    In order to get Window Update running again, you have to:

    1. Go to c:\windows\softwaredistribution\datastore\logs.
    2. Find the file edb.log.
    3. Rename or delete the file.
    4. You may encounter the following File In Use message, "The action can't be completed because the file is open in Application Experience." If you do, reboot the PC in Safe Mode. Then, browse back to the log file and try to rename or delete it again. It should work this time.
    5. Once the file is renamed or deleted, reboot windows in normal mode.
    6. Try to run Windows Update again. It will work normally.


    On a domain computer with GPO applied for auto update, there is no win defender.

    The steps above solved the Win Update failure on a domain workstation W7 x64 in a Win 2008 AD.




    Thank you so much Gudel!! Also in an AD environment and none of the other fixes worked, BUT THIS ONE DID!!
    Friday, December 07, 2012 6:04 PM
  • THIS WORKS!!!  THANK YOU VERY MUCH!!! I HAVE BEEN FIGHTING IT FOR 2 DAYS NOW!!!  go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically".

    Wednesday, December 12, 2012 9:52 PM
  • Thank you, thank you, thank you.

    9 hours I have been at this. I lost my internet connection trying to deal with it and I had to do a system restore, which did not fix the internet connecting the first time. Tried again 2 hours later and it worked to get the connection but still had the updates problem. After searching all over the web and trying everything, I came to your post and it worked. There was a little more to it such as when I pressed check for updates it came back and said you have to choose updates to install. I clicked install and then It came around and I clicked check for updates again and it seemed like it took forever with the little wheel turning and finally 108 updates. I am now waiting for them to download. Won't be any time soon but it is in the process. Thanks again for the right answer to windows update cannot currently check for updates because the service is not running window 7 HELP.

    Thursday, December 13, 2012 8:47 PM
  • For me it seems to have definitely been installing the Intel Matrix Storage Manager, even though they were an official download from my motherboard support page.

    I solved it by installing the  Intel Rapid Storage Technology Driver.

    Why that was the issue I have no idea. But it definitely solved the problem.

    Friday, December 14, 2012 11:05 AM
  • Hi Noel,

    I'm having the same issue with my pc and didn't notice this until a couple weeks ago. The last update i've had was in july.

    I've tried Brook's solution with no luck.

    I've tried your fix and both "BITS" and "windows update" services are missing from SERVICES.MSC.

    I'm running windows 7 ultimate 64 bit.

    My other pc is running windows 7 pro 64 bit and both services are there.

    Saturday, December 15, 2012 5:28 PM
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Peter Janos>NET START BITS
    System error 5 has occurred.

    Access is denied.


    C:\Users\Peter Janos>NET START WUAUSERV
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Users\Peter Janos>SC QUERYEX BITS

    SERVICE_NAME: BITS
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 956
            FLAGS              :

    C:\Users\Peter Janos>SC QUERYEX WUAUSERV

    SERVICE_NAME: WUAUSERV
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 956
            FLAGS              :

    C:\Users\Peter Janos>
    C:\Users\Peter Janos>  

    Needless to say... NO LUCK

    Sunday, December 16, 2012 12:04 PM
  • My God what a nightmare! Same problem as detailed in almost all posts on my (new to me) Toshiba with i5 and 500GB WD Drive. I got this machine this machine for almost nothing because the owner had done a Factory Restore and couldn't get the wireless working because of the digital signature of the driver. I had been using Windows F8 Boot options to disable that while looking for the real problem .

    Talk about a ghost in the machine!

    The more i dug into the issue the more issues would appear (i.e. Windows Update Service, Defender Service, Network issues with HomeGroup, and even Windows Genuine Validation problems).

    Then finally your post and everything clicked. After the numerous clean installs of windows i was corrupting the machine myself with the installation  of an outdated IRRT driver from Toshiba. What a great feeling to update one driver and solve every issue.

    Thanks-a-million!!!

    Saturday, December 22, 2012 6:30 AM
  • try troubleshooting option in control panel

    1)click control panel , then troubleshooting , then windows update , run as administrator , click next , wasit foe few minutes ,it will try to repairing windows updates components

    2) restart your system

    3)download and install . system readiness tool from  below link

     for windows 7 32 bit   

    http://www.microsoft.com/en-us/download/details.aspx?id=3132

     for windows 7 64 bit   

    http://www.microsoft.com/en-us/download/details.aspx?id=20858

    Sunday, December 23, 2012 7:46 AM
  • Thank you, it helpful
    Monday, December 24, 2012 9:35 AM
  • YES this is the soulution. Easy and helpful. Just update your defender, scan and restart.

    Update is now OK

    THX

    Anders

    Thursday, December 27, 2012 11:44 AM
  • This fixed it for me with a Gateway notebook quad core computer whose hard drive I recently replaced! WoooO! I just downloaded the latest drivers from Intel and updated the driver from device manager for the IDE controller.
    Friday, January 04, 2013 3:16 AM
  • I did the defender update today and managed to get rid of the same error message reported here (for Windows Update) - thanks for posting - helped me.
    Saturday, January 05, 2013 4:13 PM

  • Thanks very much for bringing this suggestion to this forum. It worked!!!! much to my relief.
    Saturday, January 05, 2013 5:27 PM
  • This error is becoming common for me in my techroom. The most common reason for this issue is that at one point you decided to install a anti virus program that was free. Something like Viper or AVG or AVAST. These free companies are free for a reason, they are ineffective and windows defender has the same chance to save your pc. 

    Following your install of said free craptastic antivirus program your defender was dissabaled by the craptastic free antivirus and the update services stopped for it causing your windows update to stop.

    Because you installed such a poor piece of software, it mangled your system services and registries and it can't get back on track.

    Since I have a spare minute in my after noon I thought I'd compile all the little things to try that work. Not one remedy will work because this error is caused strictly by crappy anti virus programs fighting with windows defender.

    First thing try: 

    UNINSTALL ALL ANTIVIRUS PROGRAMS 

    RUN msconfig

    Select services, hid all microsoft services, disable all

    Select start up, disable all.

    Save and RESET

    NEXT

    RUN services.msc

    DISABLE background intelligence transfer service, update services and defender. RESET. Reenable all those services as AUTOMATIC (Delayed start). RESET

    IF THIS WORKS, CONGRATULATIONS!

    If not, look for windows defender in you control panel and open it. You may see a message that says defender has been stopped and there will be a little button to push to start it. BOOM, your updates work.

    If that doesn't work, look for an iTunes installation and uninstall. iTunes has the tendency to get mangled and cause a mangling of the BIT

    Repeat the first restart steps of the services after an itunes removal.

    After that if defender still fails, download Microsoft security essentials from here http://windows.microsoft.com/en-US/windows/security-essentials-download

    If that fails, you really bombed the system.

    If it still doesn't work, pop in a fresh windows 7 disc, install using the update selection, choose connect to the internet to get the latest updates, this is the long solution, but it will more than likely work.

    If you get your defender back to running again and you updates, run the updates and then install MSE.

    The end result of all my research on this issue and experience brings me to the conclusion that any anti virus program that is free, IS FREE FOR A REASON. they suck. If you want something free, stick with defender or MSE. Because who better to know a threat to your system than the people who built the OS? Beyond that, buy Panda or Norton and avoid this hassle of mangling your system.


    Monday, January 14, 2013 10:09 PM
  • Thanks 1timer, yours was the solution for me and I am an IT tech and had this problem on my laptop. I tried many, many suggestions including Brooks which I had actually already tried on my own.

    My situation was most likely caused because I upgraded my hard drive from a 500gb to a 1.5TB sata internal hard drive for my Asus laptop.

    I didn't use your link because it was made for HP computers, but I did search Google for Intel Rapid Storage Technology and the link I used was

    http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=22194&lang=eng&iid=dc_rss

    Version:

    11.7.0.1013

    which I found from the page: http://www.intel.com/p/en_US/support/highlights/chpsts/imsm

    Worked like a charm FINALLY. It is strange because everything seemed to work fine on the laptop except for Windows Defender and Windows Updates. When I would turn on Windows Defender or change settings UAC would show the publisher as UNKNOWN instead of Microsoft.

    I did have one other problem, not sure if it is related but it could be, using a 3tb HDD connected through the eSata port had corrupted files, even though the files were fine if I used the same hard drive connected through a USB connection. Since it is related to storage, I thought I would throw this in there in case others have this problem before updating the Intel RST driver. The hard drive corruption could be unrelated but I will update this if I find out for sure.

    Friday, January 18, 2013 8:56 PM
  • This Intel driver really is a nasty one!

    I had a Sony Vaio PCG-3F1M (try to find that one on their site!) in repair which also turned out to have this Windows Update issue.

    In this case it concerned a VISTA box with a (new) Toshiba drive. All drivers according to Vaio Udate were up to date. All services involved were running with no errors whatsoever. I tried everything that is to be found on the web to no avail. After I eventually came across this entry I had a look at the driver for the SATA AHCI Controller. Unfortunately no info or update was to be found at Sony's. In the end the following Intel driver did the trick.

    Intel® Rapid Storage Technology Driver for Intel 6 Series Chipset-Based Desktop Boards

    Version: 11.2.0.1006

    File name: STOR_Win7_XP_11.2.0.1006.exe

    Wednesday, January 30, 2013 7:51 PM
  • I had swapped out my hard disk.  Following the lead below to get the right drivers did the trick for me.

      http://www.beezmo.com/geezblog/?p=74#comment-60

    Friday, February 08, 2013 6:54 AM
  • Thanx swabman....none of the above solutions work with my case , even brook's one , 

    but this one, like a magic , thank you a ton :)


    • Edited by Hamdi_hs Friday, February 15, 2013 2:40 PM
    Friday, February 15, 2013 2:39 PM
  • S O L U T I O N !!!!!!!!!!!!!!!!!!!!!!!

    Aleksandar Delcevski, Web-administrator School of Journalism and Public Relations Jurij Gagarin 17-1/1, 1000 Skopje, R. Macedonia t: + 389 2 3090 004 mob: +38972 257 565 a.delcevski@vs.edu.mk; www.vs.edu.mk; www.medium.edu.mk; www.unescochair-vs.edu.mk

    Friday, March 08, 2013 11:04 AM
  • Thanks Gab_Power. Much more useful information than Microsoft and their useless units with their closed minded attitudes. ;) Thanks again.
    Thursday, March 14, 2013 8:26 AM
  • Thanks.  This solution worked a treat for me.
    Thursday, April 18, 2013 3:22 PM
  • Worked for me too! Got the download from the intel website (x64)

    https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22194/eng/f6flpy-x64.zip&lang=eng&Dwnldid=22194
    Saturday, May 18, 2013 7:45 PM
  • This solved my problem.  Thanks for posting this.
    Thursday, June 20, 2013 10:28 PM
  • I had the same problem on a Windows Server 2008 R2 Hyper-V images and do the same steps worked for me as well.

    Thanks, Brook!

    Monday, July 08, 2013 8:29 PM
    1. Disabled Windows Automatic Updates
    2. Stopped Windows Update service
    3. Emptied the C:\Windows\SoftwareDistribution folder
    4. Started the Windows Update service
    5. Enabled Windows Automatic Updates
    6. Launched a check for Windows Updates
    7. Success
    Thanks marhargen - only this method works :)
    Sunday, July 14, 2013 1:39 PM
  • I had this same problem on a Windows 7 SP1 x64 and solved it by:

    1) stop windows update service

    2) delete all files and directories out of C:\windows\softwaredistribution

    3) rebooting the system

    Wednesday, July 24, 2013 9:03 PM