The exception unknown software exception (0xc06d007e) occurred in application at location 0x7612d36f


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  • Contact Google Chrome Support ( and report this problem.
    Look in the Windows "Application" log in the Event Viewer to see if there's any record that can provide you with more detailed informations about this problem.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Thursday, June 07, 2012 9:49 PM
  • I suggest you temporarily disable firewall or antivirus and then try agian.

    Meanwhile, please contact Google Support for further assistance.

    Google Chrome Support


    TechNet Community Support

    Friday, June 08, 2012 3:32 AM
  • Dear Luigi,

    There are no logs in the Event viewer ! I reported the problem to Google about 3 weeks ago with no reply.

    Many thanks for your help



    Friday, June 08, 2012 7:36 AM
  • Boot in safe mode and install the Google Chrome again.

    Start your computer in safe mode

    Another suggestion is to have a test in clean boot environment.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


    TechNet Community Support

    Thursday, June 14, 2012 9:23 AM
  • Hi  sherluck,

    Even I got the same issue.I have fixed the below way.

    First analyse the CPU n Memory utilisation.Becoz the error itself show its related to memory.

    If you see any of the resouces are utilizing more , you need to kill those services/task/*.exe.

    If you observe there is no high cpu n memory utilisation,Then look for the RDP connnections and if you find many of the connections are disconnected status then you need to close/logoff them. Then try to open required task.

    This worked for me.


    Sravana Jella

    Thanks & Regards Sravana Jella

    Tuesday, May 27, 2014 4:09 AM