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minidump files RRS feed

  • Question

  • I am getting BSOD.s more and more, I need help to find what driver issue is corresponding to my problem. Can you help me? I have saved them to my one drive acct and here is the shared link... https://1drv.ms/u/s!AnHwdeSu-OOv61u9Pw6iZ_Gegf6w?e=Gcpaoh any help would be appreciated. my email is krazykev101@outlook.com I am using 64 bit win 10 pro pc
    Sunday, May 31, 2020 3:58 AM

All replies

  • To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:
    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is: 

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    Sunday, May 31, 2020 10:18 PM
  • Hi,

     

    The BSOD could be caused by many reasons, I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause.

     

    You may refer to the following link for details:

    https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

     

    Please understand that from our professional level, we do not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.

    https://support.microsoft.com/en-us/help/4341255/support-for-business

     

    Best Regards,

    Farena


    Please remember to mark the replies as answers if they help.
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    Monday, June 1, 2020 2:28 AM
  • If you need help troubleshooting the bugchecks B8 and 124 > post log files per post on Sunday, May 31, 2020 10:18 PM PM
    Tuesday, June 2, 2020 4:58 PM
  • Mini-Dump files are caused by memory settings,or ram memory.If ram is ok,R.click my computer/properties/Advanced/Virtual Memory tab/Advanced/change button.With C: highlited,set to Let System Manage,click set 2X exit restart pc.

    https://docs.microsoft.com/en-us/previous-versions//cc751291(v=technet.10)

    Get more info from the TechNet Microsoft link...

    Wednesday, June 3, 2020 3:53 AM