none
Windows 10 Laptop restarts and shuts down randomly RRS feed

  • Question

  • So my laptop started restarting and shuting down randomly yesterday and hasn't stopped since.

    a list of the things I have tried:

    1. virus scan
    2. changing the power/sleep options
    3. updating drivers
    4. unchecking automatically restart
    5. checking hardware in system tune-up (pressing esc button on power-up and going into system diagnostic)
    6. checking memory in BIOS
    7. disabling shut off to save power
    8. changing minimum processer state to 0
    9. troubleshooting
    10. removing battery and turning on with battery out

    I then noticed that in the Event Viewer, at and after every restart/shutdown there were these two errors:

    1) audit events have been dropped by the transport. 0 (EventLog)

    2) the last shutdown/restart was unexpected (Kernal-Power)

    I'm fairly sure the errors and the restarts/shutdown are related, but don't know how. I would like to know what's going on and how to fix it.

    Laptop model: HP Pavilion DV7-c600

    OS: Windows 10 Pro

    Processor: Intel i7

    RAM: 8GB

    HDD: two 146GB/500GB



    • Edited by PonyV Monday, November 11, 2019 3:19 PM
    Monday, November 11, 2019 4:44 AM

All replies

  • An under-powered or failing power supply might be one reason also. I shall suggest you to check power supply, cooling...

    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Monday, November 11, 2019 12:07 PM
  • Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}


    10) Powercfg -h off


    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12)Download and install HP hardware diagnostics UEFI:

    https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

    13) Run it in extensive (loop until failure) overnight > in the AM make sure it has made at least 2 loops > click esc > run component tests (some are interactive) > find a camera or smartphone camera to take pictures and post images of the results into the thread using share links (one drive, drop box, or google drive)


    Monday, November 11, 2019 1:43 PM
  • Command Prompt results:

    Microsoft Windows [Version 10.0.18362.418]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.418

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
      203776 file records processed.
    File verification completed.
      4649 large file records processed.
      0 bad file records processed.

    Stage 2: Examining file name linkage ...
      6316 reparse records processed.
      285694 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      6316 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      40960 data files processed.
    CHKDSK is verifying Usn Journal...
      36047728 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

     149273815 KB total disk space.
      35146472 KB in 157495 files.
        108928 KB in 40961 indexes.
             0 KB in bad sectors.
        313215 KB in use by the system.
         65536 KB occupied by the log file.
     113705200 KB available on disk.

          4096 bytes in each allocation unit.
      37318453 total allocation units on disk.
      28426300 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-NCUVG57\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>smic recoveros set DebugInfoType = 7
    'smic' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier              {badmemory}

    C:\Windows\system32>Powercfg -h off

    C:\Windows\system32>

    HP diagnostics tests:

    long drive self-test: failed

    disk read verify: passed

    video extended memory check: passed

    battery check: failed

    IRQ test: passed

    rom test: passed

    CPU test: passed

    Tuesday, November 12, 2019 3:33 PM
  • 1) Back up all important files to another disk drive or the cloud

    2) Make a backup image > save the image to another disk drive or the cloud

    (Aoemi, Acronis, EaseUS, Macrium, Paragon, etc,)

    3) Run HD Tune (free version) (all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    4) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downloads/seatools/seatools-win-master/
    http://knowledge.seagate.com/articles/en_US/FAQ/202435en

    5) Plan to replace the drive:

    https://www.crucial.com/usa/en/systemscanner

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.
    .
    .
    .
    .
    .
    Tuesday, November 12, 2019 4:02 PM