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Unable to install KB2686509 on Windows XP Embedded.

    Question

  • Hi

    I am having issues installing update KB2686509 on multiple Thin clients with Windows XP embedded std edition installed . Windows update log follows:

    2012-05-16 14:43:57:410 1280 600 AU AU received install approval from client for 1 updates
    2012-05-16 14:43:57:410 1280 600 AU #############
    2012-05-16 14:43:57:410 1280 600 AU ## START ##  AU: Install updates
    2012-05-16 14:43:57:410 1280 600 AU #########
    2012-05-16 14:43:57:426 1280 600 AU   # Initiating manual install
    2012-05-16 14:43:57:426 1280 600 AU   # Approved updates = 1
    2012-05-16 14:43:58:691 1280 600 AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {4579BAF0-BAD3-46FA-AE86-D9D5EECC6E7A}]
    2012-05-16 14:43:58:691 1280 ef8 Agent *************
    2012-05-16 14:43:58:691 1280 ef8 Agent ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2012-05-16 14:43:58:691 1280 ef8 Agent *********
    2012-05-16 14:43:58:691 1280 ef8 Agent   * Updates to install = 1
    2012-05-16 14:43:58:754 1280 ef8 Agent   *   Title = Security Update for Windows XP (KB2686509)
    2012-05-16 14:43:58:754 1280 ef8 Agent   *   UpdateId = {77643DB3-5759-497A-82AC-60F111F6F43B}.103
    2012-05-16 14:43:58:754 1280 ef8 Agent   *     Bundles 1 updates:
    2012-05-16 14:43:58:754 1280 ef8 Agent   *       {E01DEE3D-4D48-48D1-957E-A45C1C4B6119}.103
    2012-05-16 14:43:58:785 1280 ef8 Agent WARNING: LoadLibrary failed for srclient.dll with hr:8007007e
    2012-05-16 14:43:58:785 1280 ef8 Handler Attempting to create remote handler process as HP-TEE-TC114\Administrator in session 0
    2012-05-16 14:43:59:551 1280 ef8 DnldMgr Preparing update for install, updateId = {E01DEE3D-4D48-48D1-957E-A45C1C4B6119}.103.
    2012-05-16 14:43:59:551 3884 f00 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2012-05-16 14:43:59:551 3884 f00 Misc   = Process: C:\WINDOWS\system32\wuauclt.exe
    2012-05-16 14:43:59:566 3884 f00 Misc   = Module: C:\WINDOWS\system32\wuaueng.dll
    2012-05-16 14:43:59:551 3884 f00 Handler :::::::::::::
    2012-05-16 14:43:59:566 3884 f00 Handler :: START ::  Handler: Windows Patch Install
    2012-05-16 14:43:59:566 3884 f00 Handler :::::::::
    2012-05-16 14:43:59:566 3884 f00 Handler   : Updates to install = 1
    2012-05-16 14:43:59:566 3884 f00 Handler   : Installing update {E01DEE3D-4D48-48D1-957E-A45C1C4B6119}.103
    2012-05-16 14:43:59:566 3884 2b8 Handler Installing with parameters=-q -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7.
    2012-05-16 14:44:01:520 3884 2b8 Handler Install completed with 0x8007f0f4.
    2012-05-16 14:44:01:520 3884 f00 Handler FATAL: UH: 0x8007f0f4: InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2012-05-16 14:44:01:520 1280 dc0 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {77643DB3-5759-497A-82AC-60F111F6F43B}]
    2012-05-16 14:44:01:520 3884 f00 Handler   : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x8007f0f4, disabled until reboot = No, reboot required = No
    2012-05-16 14:44:01:520 1280 dc0 AU   # WARNING: Install failed, error = 0x8007F0F4 / 0x8007F0F4
    2012-05-16 14:44:01:520 3884 f00 Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2012-05-16 14:44:01:520 3884 f00 Handler :::::::::
    2012-05-16 14:44:01:520 3884 f00 Handler ::  END  ::  Handler: Windows Patch Install
    2012-05-16 14:44:01:520 3884 f00 Handler :::::::::::::
    2012-05-16 14:44:01:645 1280 ef8 Agent *********
    2012-05-16 14:44:01:645 1280 dc0 AU Install call completed.
    2012-05-16 14:44:01:645 1280 ef8 Agent **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2012-05-16 14:44:01:645 1280 dc0 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
    2012-05-16 14:44:01:645 1280 ef8 Agent *************
    2012-05-16 14:44:01:645 1280 dc0 AU #########
    2012-05-16 14:44:01:645 1280 dc0 AU ##  END  ##  AU: Installing updates [CallId = {4579BAF0-BAD3-46FA-AE86-D9D5EECC6E7A}]
    2012-05-16 14:44:01:645 1280 dc0 AU #############
    2012-05-16 14:44:01:645 1280 dc0 AU Install complete for all calls, reboot NOT needed
    2012-05-16 14:44:01:645 1280 dc0 AU Setting AU scheduled install time to 2012-05-16 21:00:00
    2012-05-16 14:44:06:519 1280 818 Report REPORT EVENT: {D6EB6202-73EC-4465-B7D3-ACE18DA24662} 2012-05-16 14:44:01:520+0100 1 182 101 {77643DB3-5759-497A-82AC-60F111F6F43B} 103 8007f0f4 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007f0f4: Security Update for Windows XP (KB2686509).

    The error message that I am getting is 0x8007f0f4 in the logs.  I have had a look around the forums and found that you need RDP client 7.0 to install this update. 

    I have got the version from mstscax.dll and beleive it is the following -  6.1.7600.20861.   I have ran update KB969084 to install RDP 7.0 however this does not update the file vesion of mstscax.dll from 6.1.

    I also found another article referring to a reg key called 'scanmode' which needs to be deleted the keyboard layout in HKLM however this key does not exist to delete.

    Can anyone help?

    Chris


    • Edited by fdicko1 Friday, May 18, 2012 10:19 AM
    Wednesday, May 16, 2012 2:22 PM

Answers

  • I finally figured it out.  Here is THE solution. You may want to print this out before you start.

    1 - Follow this link to download Visual Basic script that will solve the problem.  If you have concerns you may want to scan the file before you open it.  I used it with no problems.

    http://www.vivus.net/dl/HotFix4KB2686509.zip

    2 - You will be given an option to save the file which you should do but make sure you

    know where it is.

    3 - Go to the place where you saved the file and double click on it to open it.

    4 - You will see two files one of which is called HotFix4KB2686509.vbs

    5 - Right click on that file and then click copy

    6 - Navigate to the root directory of your C: drive.  You can do this by right clicking

    on Start (lower left corner of screen)-->click Explore-->click on Local Disk (C:) in

    the left panel-->click in an empty area after all listed items of the right panel and

    right click-->Click on paste   The HotFix file will now appear in the list

    7 - Click on Start-->click Run-->type cmd --->click OK and the command prompt will

    appear (black screen)

    8 - Type cd\ to get to the root directory of your C: drive

    9 - After the C:\> type scscript HotFix4KB2686509.vbs  It should look like this:
        C:\>scscript HotFix4KB2686509.vbs
    10 - Press enter and you will see a list of files displayed ending with "Changes have

    been done - try to run KB2686509"

    11 - Check for updates as you normally do and then install.  It worked for me and

    hopefully it will work for you.  Kudos to the guy who wrote the Visual Basic Script

    that solved this problem.
    Wednesday, May 23, 2012 10:26 PM

All replies

  • Hi

    Has anybody managed to install this update successfully on Windows xp embedded?

    Thanks

    Friday, May 18, 2012 8:57 AM
  • having same issue. I suspect this is how we're to "get the message" as XP becomes a legacy platform. Trouble is, this particular machine won't take an upgrade! So instead, I get nag screen messages CONSTANTLY. Or buy a new computer. No I cannot install this critical update by any means, and it'll be another Windows time-waster trying to get resolution.
    Monday, May 21, 2012 11:34 PM
  • I finally figured it out.  Here is THE solution. You may want to print this out before you start.

    1 - Follow this link to download Visual Basic script that will solve the problem.  If you have concerns you may want to scan the file before you open it.  I used it with no problems.

    http://www.vivus.net/dl/HotFix4KB2686509.zip

    2 - You will be given an option to save the file which you should do but make sure you

    know where it is.

    3 - Go to the place where you saved the file and double click on it to open it.

    4 - You will see two files one of which is called HotFix4KB2686509.vbs

    5 - Right click on that file and then click copy

    6 - Navigate to the root directory of your C: drive.  You can do this by right clicking

    on Start (lower left corner of screen)-->click Explore-->click on Local Disk (C:) in

    the left panel-->click in an empty area after all listed items of the right panel and

    right click-->Click on paste   The HotFix file will now appear in the list

    7 - Click on Start-->click Run-->type cmd --->click OK and the command prompt will

    appear (black screen)

    8 - Type cd\ to get to the root directory of your C: drive

    9 - After the C:\> type scscript HotFix4KB2686509.vbs  It should look like this:
        C:\>scscript HotFix4KB2686509.vbs
    10 - Press enter and you will see a list of files displayed ending with "Changes have

    been done - try to run KB2686509"

    11 - Check for updates as you normally do and then install.  It worked for me and

    hopefully it will work for you.  Kudos to the guy who wrote the Visual Basic Script

    that solved this problem.
    Wednesday, May 23, 2012 10:26 PM
  • This worked!!

    Once you download the files I copied both the VB script HotFix4KB2686509.vbs and the batch file !START_HotFix to the C: drive root and simple double click the !START_HotFix batch file - This ran a script and carried out the repair.

    Then simply download and install KB2686509


    Gary Smith XP Networks Plus Ltd

    Monday, May 28, 2012 10:36 PM
  • This worked perfectly.  Just follow the instructions on the website.
    Monday, June 04, 2012 1:09 PM
  • Awesome!  It worked.  Very easy.

    Thanks!

    Tuesday, June 05, 2012 11:40 PM
  • Gary, this solution worked for me. Thanks!
    Thursday, June 07, 2012 2:40 AM
  • Thanks, Thanks, Thanks .... searching for a working solution for this problem took me 3 days..... Finally I found your answer to this problem and in 5 minutes it was finally solved... Thanks, Thanks, Thanks.... Egel126 from Holland
    Sunday, June 10, 2012 7:21 AM
  • The http://www.vivus.net/dl/HotFix4KB2686509.zip is not there.

    tony browning

    Sunday, December 09, 2012 5:56 AM