I recently installed Windows Vista on my PC and downloaded the new drivers for my Lexmark P4350 printer. Installation went fine until I tried to print the test page. I received the message "Cannot communicate with the printer." I followed all troubleshooting steps (disconnected USB cable, disconnected power cable, turned power to printer off, checked firewall settings, rebooted computer). Contacted Lexmark tech support. Went through the same trouble shooting steps with the techie with no luck. We then did a complete uninstall, redownload, and reinstall of the new drivers. Still no luck. Thought my USB cable might be the culprit.
On a lark, I connected the printer to my Windows Vista laptop, downloaded and installed the drivers, and wouldn't you know, it worked like a charm. That's all well and good, but I don't want to trash a perfectly functioning and fairly new all-in-one and spend money on a Vista certified printer. Any suggestions on how to get it working on my PC?
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Before reinstalling the driver, I suggest that you temporary disable the anti-virus and firewall. After reinstalling, check if the issue is resolved.
If the issue persists, I suggest that you change the USB port. If the printer is connected via a USB hub, please bypass the hub and directly connect the printer to the USB port on the motherboard.
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