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Error code: "DRIVER_IRQL_NOT_LESS_OR_EQUAL (tmusa.sys)"

    Question

  • I just purchased a Toshiba Qosmio X75 64-bit windows 8.1, loaded Trend Micro 2014 on it. This error has come up 3 times now. Here is the link to download the WinRAR Zipped dump file.

    https://mega.co.nz/#!VYADkZpD!j8pRr-Q0nf-wW1DoA-PgchI64zT1PfbbuL2vzNGA_M0

    Thank You in advance for all of the help.

    Monday, April 28, 2014 1:28 PM

Answers

All replies

  • Hi,

    The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

    This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

    A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

    2: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`263e7b08 fffff802`bab66ae9 nt!KeBugCheckEx
    ffffd000`263e7b10 fffff802`bab6533a nt!KiBugCheckDispatch+0x69
    ffffd000`263e7c50 fffff800`f9d92190 nt!KiPageFault+0x23a
    ffffd000`263e7de8 fffff800`f9d91ade tmusa+0x11190
    ffffd000`263e7df0 00000000`00000000 tmusa+0x10ade
    

    ^^ tmusa.sys is the Trend Micro Osprey Scanner driver, part of Trend Micro.

    Remove and replace Trend Micro with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it appears to be causing conflicts/corruption:

    Trend Micro removal - http://esupport.trendmicro.com.au/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx

    Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Monday, April 28, 2014 5:39 PM
  • "[Hot Fix] Getting BSOD on computers running Windows 8 with high RAM

    You may experience Blue Screen of Death (BSOD) on computers running Windows 8 with Physical Memory (RAM) higher than 4GB.
    This issue happens because of the conflict between the Trend Micro Titanium module (tmusa.sys) and the Physical Memory amounting to higher than 4GB.
    Installing this hot fix will update the Osprey driver in Trend Micro Titanium 2014 so that it can run successfully on Windows 8 with high physical memory.

    http://esupport.trendmicro.com/en-us/home/pages/technical-support/1102648.aspx

    • Proposed as answer by Kirisu Thursday, September 10, 2015 10:15 PM
    Thursday, September 10, 2015 10:15 PM