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random reboots bc code:124

    Question

  • BC code :124

    BC1:0000000000000000

    bc2:fffffa8007e2f028

    bc3:00000000b6000000

    bc4:0000000000100153

    thanks in advance for any ideas

    Thursday, March 28, 2019 10:53 PM

Answers

  • Reading the dump files I see

    WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred.

    FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE PRIMARY_PROBLEM_CLASS: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

    This tells me the issue is with your CPU and will be caused

    by either over heating, not enough power to the CPU we

    would need full specs to determine this, bad driver,

    or failing CPU.

    Did you apply new high quality Thermal compound? I would also find

    something to allow you to monitor the temp and see if it is going up too

    much especially if this is happening while you are gaming.


    Thomas Faherty


    • Edited by Kiodos Friday, April 12, 2019 5:26 PM
    • Marked as answer by sANDmAN4U Friday, April 19, 2019 5:08 PM
    Friday, April 12, 2019 5:26 PM

All replies

  • Hi,

    The error code 0x00000124 indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

    Please make a hardware detection and then update all available device driver to confirm the issue. If you are able to update all drivers and it continues let me know. 

    Something to note this is normally head related, defective hardware, memory, or processor though it is possible it is driver related that is rare but since it is the cheapest fix I start there. 

    If that doesn't work most likely your machine has a built in hardware test try that. If it is randomly shutting off I would feel if the processor is hot. You should be able to feel this through the heat sync if it is enough to over heat. If that is the case replace the thermal compound and test. 


    Thomas Faherty



    • Edited by Kiodos Thursday, March 28, 2019 11:22 PM
    • Proposed as answer by Kiodos Thursday, March 28, 2019 11:22 PM
    Thursday, March 28, 2019 11:13 PM
  • Hi,

    Have you changed anything before the issue occurred? 

    To find the cause of the BSOD, we need a memory dump for analyze. 

    Please check if there is a memory dump file in C:\ and error message in event viewer. 

    If yes, please upload it to your OneDrive and post here for analyze.

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, March 29, 2019 6:44 AM
    Moderator
  • Hi,

    Is there anything I can do for you?

    If you have any problems or concerns, please feel free to post here. 

    Best regards,

    Yilia


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, April 4, 2019 3:02 AM
    Moderator
  • thanks...I will try to find some thermal paste...it is almost completely gone...i have cpu heat monitor software and it never shows hot....but I will try this first..thanks


    Michael Clark

    Wednesday, April 10, 2019 4:11 PM
  • no changes...it started maybe 6 months ago it would happen maybe once a week...now will hardly boot up except in safe mode ...and maybe safe with networking....many times will run then change web pages get the error

    I do not haVE access to the computer right now...will get you the dump file asap...how do I upload to ONEDrive?

    thanks in advance

     

    Michael Clark

    Wednesday, April 10, 2019 4:16 PM
  • all drivers are updated


    Michael Clark

    Wednesday, April 10, 2019 4:17 PM
  • Any change with the updated drivers? If the machine functions fine in safe mode with networking I am leaning more toward driver or third party application. The dump file would help narrow that. Otherwise you can try going into the task manager, startup tab, and disable all of them, reset and see how things go to see if any of the applications on that list are causing the issue.  

    Thomas Faherty

    Wednesday, April 10, 2019 6:15 PM
  • disabled all start up and it ran for about 30 minutes....

    Michael Clark

    Thursday, April 11, 2019 2:18 AM
  • also the computer will get quite loud at times....read maybe power supplies do this


    Michael Clark

    Thursday, April 11, 2019 2:24 AM
  • my account with microsoft is frozen for 24 hours...but i am trying to down load the events and dump files..

    I noticed I have 92 critical events kernel power id 41 task cat (63) ...would this point to the power supply?


    Michael Clark

    Thursday, April 11, 2019 2:46 AM
  • No, it indicates your machine is rebooting because of hardware failure. So when the hardware fails it just shuts everything down. 

    https://social.technet.microsoft.com/Forums/windows/en-US/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf


    Thomas Faherty

    Thursday, April 11, 2019 3:19 PM
  • https://1drv.ms/f/s!AlYLbIw6MnbihjmIxQOKgOeEqX3O

    learning as I go....does this work?  location of dump files


    Michael Clark

    Friday, April 12, 2019 12:21 AM
  • may have started (but not often at all) when I installed a Samsung SSD maybe a year ago...but happens very often now


    Michael Clark

    Friday, April 12, 2019 12:24 AM
  • https://1drv.ms/f/s!AlYLbIw6MnbihjmIxQOKgOeEqX3O

    Michael Clark

    Friday, April 12, 2019 12:31 AM
  • Bugcheck 124 is most often due to problems with hardware.

    It can also be caused by drivers, overclocking, BIOS, overheating, etc.

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:
    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread


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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, April 12, 2019 1:17 AM
  • thank you ...hope I am doing this correctly

    https://1drv.ms/u/s!AlYLbIw6MnbihjrN6rt4y-MQroHn


    Michael Clark

    Friday, April 12, 2019 2:00 AM
  • 1) Post another dxdiag text file (allow 10 to 15 minutes for the file to completely load)

    2) What is the overclocking history?

    3) What is the age of the hardware?

    4) Which hardware are original parts and which had been replaced?

    5) What is the warranty status?

    6) For all tests post images into the thread using share links (one drive, drop box, or google drive)

    7) If there are frequent BSOD interfering with the drive tests then place the computer into safe mode:

    https://www.sevenforums.com/tutorials/69585-safe-mode.html

    And then perform the drive tests in safe mode.

    8) If there are BSOD while in safe mode then report that into the thread.

    9) For any new BSOD > find C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread.

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    10) Download and install:  Speecy (free version)

    https://www.ccleaner.com/speccy/download

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    11) For all tests on CPU and GPU record maximum temperatures and test duration.

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    12) Download and install:  HD Sentinel (free or trial version) (test all drives)

    Post images of the results on these tabs:

    a) overview 

    b) temperature

    c) smart

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    13) Download and install:  HD Tune (free version) (test all drives)

    Post images of the result on these tabs:

    a) Health (SMART)

    b) Benchmark

    c) Full error scan

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    14) Download and install:  Sea Tools for Windows (test all drives)

    Post images of the test results for long generic scan

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    15) Check the RAM to determine if it is DDR3 or DDR4

    For DDR3 RAM run Memtest86+ version 5.01 for 8 or more passes.

    https://www.memtest.org/

    For DDR4 RAM run Memtest86 version 8.1 for 4 passes (two tests for a total of 8 passes)

    https://www.memtest86.com/

    The more the passes the better the testing conditions.

    The computer has 8 GB RAM.

    Approximate testing time is 1 - 2 hours /GB RAM.

    Plan to run the tests overnight.

    Just one error is a test fail and testing can be aborted.

    For all tests use a camera or smartphone camera to take pictures and post images into the thread using share links (one drive, drop box, or google drive)

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    16) Open administrative command prompt and type or copy and paste:

    17) sfc /scannow

    18) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    19) chkdsk /r /v

    Run this command on all drives using the syntax:  chkdsk /r /v C: or chkdsk /r /v D:  changing the drive letter to the applicable drive.

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type:  Y

    reboot

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    20)  Make a backup image using Macrium:  (free version)

    https://www.macrium.com/

    21) Save the backup image to another drive (not to another partition on the same drive) or to the cloud.

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    22) Make a new restore point:

    https://www.sevenforums.com/tutorials/697-system-restore-point-create.html

    23) Make sure that there is no overclocking during the troubleshooting process

    24) Additional hardware tests will be posted.

    25) Post images of:  (use share links)

    a) startup and recovery system failure settings

    b) virtual memory settings

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    26) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    27) re-install the Nvidia GPU driver from the Nvidia website
    28) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)
    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html
    http://www.nvidia.com/Download/index.aspx
    http://www.majorgeeks.com/files/details/display_driver_uninstaller.html

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    29) Uninstall F-Secure using the applicable uninstall tool:

    https://community.f-secure.com/t5/Common-topics/How-do-I-uninstall-F-Secure/ta-p/77915

    30) Download and install Microsoft Security Essentials

    https://www.microsoft.com/en-us/download/details.aspx?id=5201
    https://support.microsoft.com/en-us/help/14210/security-essentials-download

    31) F-secure can be reinstalled after one week of computer stability (no BSOD) or continue using Microsoft Security Essentials.

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    Event[3688]:
      Log Name: System
      Source: Disk
      Date: 2019-03-31T12:20:00.274
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description:
    The driver detected a controller error on \Device\Harddisk2\DR6.

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    Event[3657]:
      Log Name: System
      Source: Disk
      Date: 2019-03-31T12:17:40.316
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description:
    The driver detected a controller error on \Device\Harddisk3\DR4.

    .

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    Event[3453]:
      Log Name: System
      Source: Disk
      Date: 2019-03-31T03:00:21.173
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description:
    The driver detected a controller error on \Device\Harddisk2\DR2.

    .

    .

    Event[1657]:
      Log Name: System
      Source: Disk
      Date: 2016-02-16T00:13:22.975
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description:
    The driver detected a controller error on \Device\Harddisk3\DR3.

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    Event[1006]:
      Log Name: System
      Source: Microsoft-Windows-Diagnostics-Networking
      Date: 2019-03-29T17:28:59.790
      Event ID: 4000
      Task: Diagnosis Success
      Level: Information
      Opcode: Info
      Keyword: Core Events
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Office-PC
      Description:
    The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
    Helper Class Name: NdisHC
    Root Cause: The Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20) adapter is experiencing driver- or hardware-related problems
    Root Cause Guid: {EFD365E7-1744-4860-9158-D141BAF1005F}
    Repair option: The wired network adapter is experiencing problems
    Windows Help and Support can provide more information about resolving driver or hardware issues.
    RepairGuid: {713CFC83-BB98-4C4D-93F6-D576BC8D9A0A}
    Seconds required for repair: 70
    Security context required for repair: 0

    Interface: Local Area Connection ({A9E5D516-CFC6-43DF-8A09-82FB5F5C5190})

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    Event[740]:
      Log Name: System
      Source: NVENETFD
      Date: 2019-03-29T16:44:25.855
      Event ID: 5005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description:
    NVIDIA nForce Networking Controller : Has encountered an internal error and has failed.

    .

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    Name NVIDIA GeForce GTX 550 Ti
    PNP Device ID PCI\VEN_10DE&DEV_1244&SUBSYS_83C21043&REV_A1\4&2000CD56&0&0048
    Adapter Type GeForce GTX 550 Ti, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTX 550 Ti
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver Version 23.21.13.9135
    Driver c:\windows\system32\drivers\nvlddmkm.sys (23.21.13.9135, 16.57 MB (17,371,168 bytes), 2/15/2016 11:32 PM)

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    ICACHELG_IRD_ERR (Proc 4 Bank 1)

    ICACHELG_IRD_ERR (Proc 5 Bank 1)

    fsulgk.sys Mon Feb 18 05:05:46 2019 (5C6AADAA)

    nvlddmkm.sys Fri Mar 23 15:53:31 2018 (5AB5856B)


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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, April 12, 2019 6:21 AM
  • Reading the dump files I see

    WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred.

    FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE PRIMARY_PROBLEM_CLASS: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

    This tells me the issue is with your CPU and will be caused

    by either over heating, not enough power to the CPU we

    would need full specs to determine this, bad driver,

    or failing CPU.

    Did you apply new high quality Thermal compound? I would also find

    something to allow you to monitor the temp and see if it is going up too

    much especially if this is happening while you are gaming.


    Thomas Faherty


    • Edited by Kiodos Friday, April 12, 2019 5:26 PM
    • Marked as answer by sANDmAN4U Friday, April 19, 2019 5:08 PM
    Friday, April 12, 2019 5:26 PM
  • thankyou Thomas Faherty....faulty CPU....replaced it....no issues

    Michael Clark

    Friday, April 19, 2019 5:10 PM
  • Glad you got it solved and thank you for marking the answer. 

    Thomas Faherty

    Friday, April 19, 2019 5:29 PM