Windows 7 extremely slow start up and freezing.


  • I turned my laptop off on Friday night and everything was fine, until I turned it on again Saturday morning. It allowed me to log in fine, but when it went to load start up processes/programmes it seemed to be running extremely slowly. If I tried to click on something it froze and I couldn't do anything. I have tried various things/suggestions I have found from similar problems posted on forums etc however nothing seems to be fixing it. 

    Sometimes it seems like I have fixed the problem and then it starts misbehaving again. Most of the time the laptop will work fine in safe mode, or diagnostic start up mode but then every now and then it is also a bit slow on this too. I tried activating start up programmes and processes a few at a time to see if I could find out which was causing the problem and while it seemed like this was working and I thought I was isolating the issue, a few restarts later and it was back to a slow start up (still with the same processes decactivated).

    I have discovered that if it is going really slowly, to not try and click on anything and to just let it load. Which most of the time it will eventually and then it will work fine from then on, until I restart and have to wait again.

    I did run many virus scans, and it did find something initially. However I am not entirely sure this was actually a virus as it had been on my computer for weeks if not months and had not caused any problems.

    Any help or advice would be greatly appreciated!

    Monday, March 18, 2013 6:07 PM

All replies

  • Tarn

    Please provide us with your Event Viewer administrative logs by following these steps:

    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service

    Wanikiya & Dyami -Team-ZigZag. email

    Monday, March 18, 2013 7:15 PM
  • Thanks for the reply!

    File is here:!125&authkey=!ACi8lBw_Mbx-pxw

    Monday, March 18, 2013 7:35 PM
  • What anti-virus software is installed?

    Please provide a copy of your System Information file. Type System
    Information in the Search Box above the start Button and press the ENTER key.
    Select File, Export and give the file a name noting where it is located. Please
    upload to your Sky Drive, share with everyone and post a link here.

    For a separate problem run the Fix it in this KB Article

    Hope this helps, Gerry

    Monday, March 18, 2013 8:45 PM
  • I use AVG free edition. But since the problem have scanned using malwarebytes and hitmanpro. It found a file video_downloader.exe that it removed but that had been on there a few weeks if not months so I don't think that was causing the problems.!126&authkey=!AJS7v8hSVWPcgdo
    Monday, March 18, 2013 9:15 PM
  • Uncheck box before Enable AVG Self Protection:

    However, I do not think that will solve your main problem. Your problem could be related to Windows Media Player.

    Please download and run the Windows 7 Upgrade Advisor and upload a copy of the report to your Sky Drive as a shared file:

    Hope this helps, Gerry

    Tuesday, March 19, 2013 12:07 AM

    I have uninstalled AVG now and installed ESET.


    Tuesday, March 19, 2013 7:30 PM
  • If I disable the following start up processes, the laptop runs almost perfectly: 

    Windows Media Center Receiver Service

    Windows Media Center Scheduler Service

    Windows Media Player Network Sharing Service

    (maybe even just with the third process disabled but I am not sure I have tried it with just this one disabled)

    Tuesday, March 19, 2013 8:03 PM
  • Hi,

    You can boot into clean boot mode to verify which application affect this:

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8


    Vincent Wang
    TechNet Community Support

    Wednesday, March 20, 2013 5:55 AM
  • Adobe Media Player
    version 1.8
    Adobe Systems Incorporated
    Not compatible
    This version of the program will not work on Windows 7.

    Hope this helps, Gerry

    Wednesday, March 20, 2013 8:53 AM
  • I have tried a clean boot, it works a lot better but still runs slower than it should. I tried activating the start up items and processes one by one and thought I had narrowed it down, however on restarting again with the same processes disabled all of a sudden it was freezing again. I have also now uninstalled adobe media player(though I don't think that was actually the problem) and windows media player as processes from this seemed to be always freezing at start up. My computer now starts up okay but it is still slower than it should be and still runs slower than normal.

    I feel like rather than it being a single process or programme at start up, it's more of a windows issue that is causing programmes to freeze at start up.

    Is there any way I can 'repair' windows files?

    Wednesday, March 20, 2013 6:11 PM