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Repeated "Critical Structure Corruption" System Crashes RRS feed

  • Question

  • Hello, I have been getting "blue screens of death" for months now. Computer has crashed with windows 7 and now windows 10. I'm not that tech savvy so I don't know how to fix any of this. Please help!

    Here is a link to the dump files, system specs, etc: https://1drv.ms/f/s!Avh6rnxKk6mIb0SBc0bFctj21vw 

    Thank you!

    Saturday, July 23, 2016 11:53 PM

Answers

  • Hi ,

    In general, blue screen issue is related to driver and software conflict, please recall carefully what you have done before BSOD firstly occurred, try roll back previous operations to see if can fix problem.
    If it’s hard to roll back, I suggest to execute a clean boot at first, then update driver form the manufacturer website, also, keep system is up to date, check for updates in update & security settings.
    Finally, system will generate the dump files when BSOD occurred, it can help us diagnose problem, Microsoft has an useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.
    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, July 26, 2016 3:04 AM
    Moderator

All replies

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Sunday, July 24, 2016 11:09 AM
    Moderator
  • Hi ,

    In general, blue screen issue is related to driver and software conflict, please recall carefully what you have done before BSOD firstly occurred, try roll back previous operations to see if can fix problem.
    If it’s hard to roll back, I suggest to execute a clean boot at first, then update driver form the manufacturer website, also, keep system is up to date, check for updates in update & security settings.
    Finally, system will generate the dump files when BSOD occurred, it can help us diagnose problem, Microsoft has an useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.
    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, July 26, 2016 3:04 AM
    Moderator