none
Windows 7 Ultimate - lockups, slow, occassional BSOD RRS feed

  • Question

  • I am running a clean install of Windows 7 Ultimate on a new ASUS P7P55 / Core i5-760 build. CPU temperatures are 100 F, ASUS board passes MEMTEST OK, and I am not overclocking (yet). Have reinstalled W7. 

    Despite CPU load of just a few percent and memory load of around 20% (according to the performance widget) I am experiencing increasing system lockups, freezes, slowdowns, and outright freezes requiring system reboot. Mundane system actions either take forever or never complete (like clicking Start Menu). I have a BSOD once in a while as well, the BCCode is f4. I have saved teh output from teh crash and will post it here if i can get online with that PC in just a few moments...

     

    Wednesday, January 19, 2011 6:26 PM

Answers

  • You have HDD issues :

    KERNEL_DATA_INPAGE_ERROR (7a) - The requested page of kernel data could not be read in.

    Arguments:
    Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009d, error status (normally i/o status code)

    ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

    DISK_HARDWARE_ERROR: There was error with disk hardware

    //
    // MessageId: STATUS_DEVICE_NOT_CONNECTED
    //
    // MessageText:
    //
    //  STATUS_DEVICE_NOT_CONNECTED
    //
    #define STATUS_DEVICE_NOT_CONNECTED      ((NTSTATUS)0xC000009D L)

    CRITICAL_OBJECT_TERMINATION (f4) - A process or thread crucial to system operation has unexpectedly exited or been
    terminated.

    Arguments:
    Arg1: 0000000000000003, Process

    IMAGE_NAME:  hardware_disk

    PROCESS_NAME:  csrss.exe

    EXCEPTION_RECORD:  fffff88003c12b78 -- (.exr 0xfffff88003c12b78)
    ExceptionAddress: 0000000077a151df
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd97d8a8
       Parameter[2]: 00000000c000009d
    Inpage operation failed at 000007fefd97d8a8, due to I/O error 00000000c000009d

    ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

    the process csrss.exe was closed because the HDD is no longer connected.


    So check the SATA cable and replace the cable if needed. Also check the HDD with a diagnostic toolkit from your HDD manufacture.

    If the HDD is very large (over 1TB), try this hotfix:

    http://support.microsoft.com/kb/977178


    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 22, 2011 12:29 PM

All replies

  • heres output from the crash:

    Problem signature:
     Problem Event Name:	BlueScreen
     OS Version:	6.1.7600.2.0.0.256.1
     Locale ID:	1033
    
    Additional information about the problem:
     BCCode:	f4
     BCP1:	0000000000000003
     BCP2:	FFFFFA8009C09B30
     BCP3:	FFFFFA8009C09E10
     BCP4:	FFFFF800035D85D0
     OS Version:	6_1_7600
     Service Pack:	0_0
     Product:	256_1
    
    Files that help describe the problem:
     C:\Windows\Minidump\011911-35802-01.dmp
     C:\Users\Aziz\AppData\Local\Temp\WER-206982-0.sysdata.xml
    
    Read our privacy statement online:
     http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
     C:\Windows\system32\en-US\erofflps.txt

     

    Here is the "appcompat" xml output:

    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="CarboniteUI.exe" FILTER="CMI_FILTER_PRIVACY">
      <MATCHING_FILE NAME="CarboniteNSE.dll" SIZE="750736" CHECKSUM="0x34F36044" BIN_FILE_VERSION="4.0.3.711" BIN_PRODUCT_VERSION="4.0.3.711" PRODUCT_VERSION="4.0.3 build 711 (Jan-12-2011)" FILE_DESCRIPTION="Carbonite Explorer Extensions" COMPANY_NAME="Carbonite, Inc." PRODUCT_NAME="Carbonite Explorer Extensions" FILE_VERSION="4.0.3 build 711 (Jan-12-2011)" ORIGINAL_FILENAME="CarboniteNSE.DLL" INTERNAL_NAME="CarboniteNSE" LEGAL_COPYRIGHT="© Carbonite, Inc., 2005-2011 All rights reserved" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC0589" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.3.711" UPTO_BIN_PRODUCT_VERSION="4.0.3.711" LINK_DATE="01/12/2011 23:40:02" UPTO_LINK_DATE="01/12/2011 23:40:02" EXPORT_NAME="CarboniteNSE.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="000052e935d0bfedbd6d47a363fe964f9d6b89a577b2" PROGRAM_ID="0000fd5c374a9db0f050c2c4c15431ccee610000ffff" />
      <MATCHING_FILE NAME="CarboniteSetup.exe" SIZE="7206856" CHECKSUM="0x69BAE729" BIN_FILE_VERSION="4.0.3.711" BIN_PRODUCT_VERSION="4.0.3.711" PRODUCT_VERSION="4.0.3 build 711 (Jan-12-2011)" FILE_DESCRIPTION="Carbonite Setup" COMPANY_NAME="Carbonite, Inc." PRODUCT_NAME="Carbonite Setup" FILE_VERSION="4.0.3 build 711 (Jan-12-2011)" ORIGINAL_FILENAME="CarboniteSetup.exe" INTERNAL_NAME="CarboniteSetup.exe" LEGAL_COPYRIGHT="© Carbonite, Inc., 2005-2011 All rights reserved" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6EC384" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.3.711" UPTO_BIN_PRODUCT_VERSION="4.0.3.711" LINK_DATE="01/12/2011 23:43:20" UPTO_LINK_DATE="01/12/2011 23:43:20" VER_LANGUAGE="English (United States) [0x800]" EXE_WRAPPER="0x0" FILE_ID="0000de90a6e662d09d3b6187ace039bbe4105f221bda" PROGRAM_ID="0000fd5c374a9db0f050c2c4c15431ccee610000ffff" />
      <MATCHING_FILE NAME="CarboniteUI.exe" SIZE="931472" CHECKSUM="0x27E7ED9D" BIN_FILE_VERSION="4.0.3.711" BIN_PRODUCT_VERSION="4.0.3.711" PRODUCT_VERSION="4.0.3 build 711 (Jan-12-2011)" FILE_DESCRIPTION="Carbonite User Interface" COMPANY_NAME="Carbonite, Inc." PRODUCT_NAME="Carbonite InfoCenter" FILE_VERSION="4.0.3 build 711 (Jan-12-2011)" ORIGINAL_FILENAME="CarboniteUI.exe" INTERNAL_NAME="CarboniteUI.exe" LEGAL_COPYRIGHT="© Carbonite, Inc., 2005-2011 All rights reserved" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE9DEA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.3.711" UPTO_BIN_PRODUCT_VERSION="4.0.3.711" LINK_DATE="01/12/2011 23:38:51" UPTO_LINK_DATE="01/12/2011 23:38:51" VER_LANGUAGE="English (United Kingdom) [0x809]" EXE_WRAPPER="0x0" FILE_ID="0000a25000b762f49514bc6973fc3c55fd2bff05be65" PROGRAM_ID="0000fd5c374a9db0f050c2c4c15431ccee610000ffff" />
    </EXE>
    <EXE NAME="dbghelp.dll" FILTER="CMI_FILTER_THISFILEONLY">
      <MATCHING_FILE NAME="dbghelp.dll" SIZE="854528" CHECKSUM="0x266EA020" BIN_FILE_VERSION="6.1.7600.16385" BIN_PRODUCT_VERSION="6.1.7600.16385" PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7600.16385 (win7_rtm.090713-1255)" ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDC324" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7600.16385" UPTO_BIN_PRODUCT_VERSION="6.1.7600.16385" LINK_DATE="07/14/2009 01:04:50" UPTO_LINK_DATE="07/14/2009 01:04:50" EXPORT_NAME="dbghelp.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
      <MATCHING_FILE NAME="kernel32.dll" SIZE="836608" CHECKSUM="0xC7CF9264" BIN_FILE_VERSION="6.1.7600.16385" BIN_PRODUCT_VERSION="6.1.7600.16385" PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7600.16385 (win7_rtm.090713-1255)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD900E" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7600.16385" UPTO_BIN_PRODUCT_VERSION="6.1.7600.16385" LINK_DATE="07/14/2009 01:14:06" UPTO_LINK_DATE="07/14/2009 01:14:06" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="00008adee2374743f876efca279bd2bdb8e56594f46d" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
    </EXE>
    </DATABASE>
    

    Here is the "internal metadata" xml output:

    <?xml version="1.0" encoding="UTF-16"?>
    <WERReportMetadata>
    	<OSVersionInformation>
    		<WindowsNTVersion>6.1</WindowsNTVersion>
    		<Build>7600 </Build>
    		<Product>(0x1): Windows 7 Ultimate</Product>
    		<Edition>Ultimate</Edition>
    		<BuildString>7600.16617.amd64fre.win7_gdr.100618-1621</BuildString>
    		<Revision>1</Revision>
    		<Flavor>Multiprocessor Free</Flavor>
    		<Architecture>X64</Architecture>
    		<LCID>1033</LCID>
    	</OSVersionInformation>
    	<ProblemSignatures>
    		<EventType>APPCRASH</EventType>
    		<Parameter0>CarboniteUI.exe</Parameter0>
    		<Parameter1>4.0.3.711</Parameter1>
    		<Parameter2>4d2e3b8b</Parameter2>
    		<Parameter3>dbghelp.dll</Parameter3>
    		<Parameter4>6.1.7600.16385</Parameter4>
    		<Parameter5>4a5bd9b2</Parameter5>
    		<Parameter6>c0000005</Parameter6>
    		<Parameter7>0000e0d2</Parameter7>
    	</ProblemSignatures>
    	<DynamicSignatures>
    		<Parameter1>6.1.7600.2.0.0.256.1</Parameter1>
    		<Parameter2>1033</Parameter2>
    		<Parameter22>7af0</Parameter22>
    		<Parameter23>7af0855a3d2dc3b99576c539772b48b4</Parameter23>
    		<Parameter24>8b2e</Parameter24>
    		<Parameter25>8b2e79744587271933109b20cfc959f3</Parameter25>
    	</DynamicSignatures>
    	<SystemInformation>
    		<MID>4D347CC9-AAD8-4714-844D-CB787A4B63B6</MID>
    		<SystemManufacturer>System manufacturer</SystemManufacturer>
    		<SystemProductName>System Product Name</SystemProductName>
    		<BIOSVersion>1301</BIOSVersion>
    	</SystemInformation>
    </WERReportMetadata>
    

     

    unfortunately I could not save other information related to teh crash.

     

     

    Wednesday, January 19, 2011 6:35 PM
  • Bug Check 0xF4: CRITICAL_OBJECT_TERMINATION

    This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.

    http://msdn.microsoft.com/en-us/library/ff560372%28VS.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 19, 2011 7:51 PM
  • Hello,

    on the advice of other forum posts, I tried to run chkdsk. The scan has stalled - after almost 24 hours, it is still in Stage 4 of 5 at 12% completed. I am very afraid to restart the PC and potentially lose the data (I do have backups, but would rather not go that route of possible).

    Is it ok to restart the PC while chkdsk is running?

    Once the machine is rebooted I will find those DMP files and upload as you suggested Andre. I uninstalled Carbonite and performance did markedly improve, but still am getting slowdowns and lockups. I really hop chkdsk doesnt kill my drive so I can recover those DMP files for you to inspect.

     

    Thursday, January 20, 2011 10:08 PM
  • Hi,

     

    I would like to let you know if you reboot the computer during the chkdsk process, it will continue on next boot before log inning. Therefore, it is better to finish the chkdsk and then do other task. If the chkdsk process hang, I suggest trying check disk in WinRE environment.

     

    Based on your description, have you loaded the latest drivers after reinstalling Windows 7? I suggest booting in Safe Mode to check the result.

     

    Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, January 21, 2011 11:10 AM
    Moderator
  • Friday, January 21, 2011 10:03 PM
  • btw, i interrupted chkdsk after 30 hrs with no change. Then i added a second hard drive to the system and began a mass file copy tobackup my files, in preparation for maybe having to reformat and reinstall W7.

    This caused another BSOD, the minidump file is included in the zip above. 

     

    Friday, January 21, 2011 10:05 PM
  • You have HDD issues :

    KERNEL_DATA_INPAGE_ERROR (7a) - The requested page of kernel data could not be read in.

    Arguments:
    Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009d, error status (normally i/o status code)

    ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

    DISK_HARDWARE_ERROR: There was error with disk hardware

    //
    // MessageId: STATUS_DEVICE_NOT_CONNECTED
    //
    // MessageText:
    //
    //  STATUS_DEVICE_NOT_CONNECTED
    //
    #define STATUS_DEVICE_NOT_CONNECTED      ((NTSTATUS)0xC000009D L)

    CRITICAL_OBJECT_TERMINATION (f4) - A process or thread crucial to system operation has unexpectedly exited or been
    terminated.

    Arguments:
    Arg1: 0000000000000003, Process

    IMAGE_NAME:  hardware_disk

    PROCESS_NAME:  csrss.exe

    EXCEPTION_RECORD:  fffff88003c12b78 -- (.exr 0xfffff88003c12b78)
    ExceptionAddress: 0000000077a151df
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd97d8a8
       Parameter[2]: 00000000c000009d
    Inpage operation failed at 000007fefd97d8a8, due to I/O error 00000000c000009d

    ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

    the process csrss.exe was closed because the HDD is no longer connected.


    So check the SATA cable and replace the cable if needed. Also check the HDD with a diagnostic toolkit from your HDD manufacture.

    If the HDD is very large (over 1TB), try this hotfix:

    http://support.microsoft.com/kb/977178


    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 22, 2011 12:29 PM
  • Hello,

     

    thank you for all your help, folks. I have replaced the WD drive with a Samsung. 

     

    Case closed! this is a great service by Microsoft and I am very grateful to you all. 

    Sunday, February 6, 2011 1:22 PM
  •  I have replaced the WD drive with a Samsung. 
    thanks for the Feedback :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 6, 2011 4:04 PM