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W7: User Profile Service service failed at log on: Apparently W7 is no longer creating any user profile data other than username and picture.

    Question

  • First time poster, but I think I've done my homework on this issue.
    This issue has similar symptoms to a problem with vista: http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
    However, it is definitely not the same issue (see further).

    Current Config:
    HP dv7-1450.
    W7 RC 7100 x64
    Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).
    Running with Admin account while diagnosing/troubleshooting.
    Currently have two working accounts, one standard, one admin.

    Symptom:
    New user accounts cannot be logged into.  On an attempted login to the new account, the following information is displayed on the login screen:  "The User Profile Service service failed the logon.  User profile cannot be loaded."  Windows then logs off the operator and returns to the initial user selection screen.  All other aspects of use are normal.

    Current Diagnostics:
    First attempts to resolve this problem were to recreate the new account.  This was attempted when logged in as both Standard and Admin.  This was also attempted under safe mode.  This has been attempted with virus protection disabled.  All to no difference in the symptom.

    The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link).  Unlike that issue, there simply is no entry for the new user.  Examination of the new log entries from creation of account to attempted log in provides the following entries:

    Level		Date and Time		Source					Event ID		Task Category
    
    Information	8/31/2009 12:34:31 PM	Microsoft-Windows-Winlogon			6000		None		The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
    
    Warning		8/31/2009 12:34:11 PM	Microsoft-Windows-Winlogon			6001		None		The winlogon notification subscriber <Profiles> failed a notification event.
    
    Information	8/31/2009 12:34:11 PM	Microsoft-Windows-Winlogon			6000		None		The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
    
    Warning		8/31/2009 12:34:11 PM	Microsoft-Windows-Winlogon			6001		None		The winlogon notification subscriber <Sens> failed a notification event.
    
    Error		8/31/2009 12:34:10 PM	Microsoft-Windows-User Profiles Service	1500		None		"Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 
    
    
    
     DETAIL - Only part of a ReadProcessMemory or WriteProcessMemory request was completed.
    
    "
    
    Warning		8/31/2009 12:34:10 PM	Microsoft-Windows-User Profiles General	1509		None		"Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\TEMP\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. 
    
    
    
     DETAIL - Access is denied.
    
    "
    
    Error		8/31/2009 12:34:09 PM	Microsoft-Windows-User Profiles Service	1511		None		Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
    
    Warning		8/31/2009 12:34:09 PM	Microsoft-Windows-User Profiles General	1509		None		"Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\{New Username}\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. 
    
    
    
     DETAIL - Access is denied.
    
    "
    Naturally I started with the earliest error first, and decided to look to see what is going on.  The file that is trying to be copied is there, but the destination folder does not exist.  As near as I can tell, whatever process (the User Profiles General Service?) is trying to perform the copy does not have sufficient access to perform the operation.  Specifically I suspect it may not be able to create the appropriate folders before performing the copy.  Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs.  Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.

    I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile).  The following two (unhelpful to me) log entries were generated.

    Level		Date and Time		Source					Event ID	Task Category
    
    Information	8/31/2009 12:34:10 PM	Microsoft-Windows-User Profiles Service	1002		(1001)		"The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    
    
    
    If the event originated on another computer, the display information had to be saved with the event.
    
    
    
    The following information was included with the event: 
    
    
    
    
    
    The message id for the desired message could not be found
    
    "
    
    Information	8/31/2009 12:34:09 PM	Microsoft-Windows-User Profiles Service	1001		(1001)		"The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    
    

    It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated.  I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).

    There's the info.  I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log.  I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.

    Thanks in advance to responders!
    • Edited by Dollar Fitty Monday, August 31, 2009 8:54 PM Clarity
    Monday, August 31, 2009 8:42 PM

Answers

All replies

  • I am having the exact same issue this evening where newly created users cannot logon to Windows 7 RTM.
    Tuesday, September 1, 2009 11:31 PM
  • Hi Dollar Fitty,

     

    The issue may occur if the folder C:\Users\Default is corrupt. I suggest you copy a correct Default folder via another Windows 7 computer and replace the one on your computer.

     

    Besides, as the error message states, the issue is obviously caused by corrupt system components. You can try an in-place upgrade to repair the system components.

     

    in-place upgrade

    ============

    1. Log on the system first.

    2. Insert the Windows 7 DVD in the computer's DVD drive.

    3. Click Start and choose Computer.

    4. Please find the "setup.exe" file in the DVD-ROM and double click it.

     

    5. Click Install now.

    6. When we are prompted to input the product key, please click Next directly without inputting any key. The setup wizard will prompt and asking if you confirm to install Windows 7 without the key and please choose to confirm.

    7. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7.

     

     

     


    Cecilia Zhou
    Wednesday, September 2, 2009 7:30 AM
  • Im having the same issue.  New users cannot login and an admin can login, but the profile isnt loaded (even if its there).  Also, a reboot fixes it for about 30 minutes. 

    Im going to try the in-place upgrade and see what happens.  I already tried to copy the default user profile from a known good machine, no go.
    Wednesday, September 2, 2009 8:44 PM
  • Hi Dollar Fitty,

     

    Besides, as the error message states, the issue is obviously caused by corrupt system components. You can try an in-place upgrade to repair the system components.

     


    Cecilia Zhou

    Actually, the first error it hits simply says that it can't copy a file, presumedly because of permissions as indicated by the "access denied."  I am hesitant to believe that any of the errors after that point are really due to corrupt files, but are instead encountering an unexpected error from the first error.  Nonetheless, I'll try the 'upgrade' and see how that goes.  I can't get a different 'default' folder since I don't have any others available.

    Back after the attempt!
    D
    Thursday, September 3, 2009 7:46 PM
  • So a little bit more to add:

    Went throught the 4 hour 'in-place upgrade' process to no avail.  The problem remains identical to previous, including errors.  Like I've stated before, I think for some reason whatever program handles the initial creation of a user account doesn't have security privleges necesary to perform its intended job, but I can't verify that since I don't know what program that would be and don't know how to access error logs of any greater detail.

    My plea goes out again: Can anyone help me with trying to diagnose my suspected credentials issue?

    Best,
    D
    Friday, September 4, 2009 12:25 AM
  • And bit more to add, but still no luck.

    I tried to spoof the UPS by building the User Profile Folder myself and applying permissions manually.  I'm certian I duplicated the appropriate permissions for the new user onto the folder I copied from "Default User."  Everytime I did this, it became quite obvious that Windows was dodging this folder to generate a new user folder: The "Microsoft-Windows-User Profiles General 1509" error indicated that it failed to copy the folder into a different new user folder.  If I generated Users\NewUser\, W7 would try to copy to Users\NewUser.Computername\etc.  If I created another folder called Users\NewUser.Computername, W7 would try to copyt to Users\NewUser.000\etc.  The spoof simply failed.  I'm still convinced that I need to get windows to sucessfully copy this file for the system to respond correctly.

    D
    Friday, September 4, 2009 1:10 AM
  • Take a look at the Registry under
    [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList].

    Also, the default location for the default user's Registry hive is
    "C:\Windows\System32\config\DEFAULT".

    If file that is missing or corrupt it could be the problem.
    Friday, September 4, 2009 1:34 AM
  • So, the key [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList] exists, and there are several entries in this folder.  Three belong to system-type entities, and two belong to the working users on this computer.  There is no key for the new user.


    I do have the file at "C:\Windows\System32\config\DEFAULT."  I am unsure what exactly a hive is, and do not know how to access it (trying to use notepad resulted in a locked file notification).  I did check the HKEY\USERS registry and found the ".default" key appeared as normal to an ignorant glance, and the new user did not have a key in this folder.  Nonetheless, there is no reason (yet) to think this is corrupted.  How would I repair this if it was?

    Still thinking the system can't copy the file because of a permission error.  Anyone know how to follow what happens in more detail when a user is created?

    D
    Friday, September 4, 2009 11:22 PM
  • Hi D,

     

    It is not good if the file C:\Windows\System32\config\DEFAULT is missing. Try a SFC to fix the missing system file.

     

    Here:

     

    SFC

    ===

    1. Click Start, please type "CMD" (without quotation marks) in the Start Search bar and right click on the "cmd.exe" choose "Run as administrator".

     

    2. Type the following command and press Enter

       SFC /Scannow

     

    Note: System will take some time to scan for the system.

     

    3. After scanning, please restart the computer.

     

    As you stated before, you think the issue is caused by a certain program. You can try to create a new user account in clean boot mode. And then try to boot via the new account.  

     

    FYI: Clean boot in Vista

     

    The steps are also fit for Win 7.

     

    Regards.

     

     


    Cecilia Zhou
    Monday, September 7, 2009 2:56 AM
  • I'm having this happening to me on Windws 7 RTM, but with an existing account which has been working fine for a some time.
    Other user accounts on the same machine works fine.
    These are the errors I'm getting:

    Log Name:      Application
    Source:        Microsoft-Windows-User Profiles Service
    Date:          9/7/2009 10:42:56 AM
    Event ID:      1505
    Task Category: None
    Level:         Error
    Keywords:     
    User:          John-PC\John
    Computer:      John-PC
    Description:
    Windows cannot load the user's profile but has logged you on with the default profile for the system.

     DETAIL - Access is denied.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
        <EventID>1505</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2009-09-07T17:42:56.435546800Z" />
        <EventRecordID>4386</EventRecordID>
        <Correlation ActivityID="{00000100-0000-0000-C72A-6226E22FCA01}" />
        <Execution ProcessID="924" ThreadID="2272" />
        <Channel>Application</Channel>
        <Computer>John-PC</Computer>
        <Security UserID="S-1-5-21-4276971281-1510160654-236950936-1001" />
      </System>
      <EventData>
        <Data Name="Error">Access is denied.
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        VSS
    Date:          9/7/2009 10:43:36 AM
    Event ID:      8193
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      John-PC
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-4276971281-1510160654-236950936-1001.bak).  hr = 0x80070539, The security ID structure is invalid.
    .

    Operation:
       OnIdentify event
       Gathering Writer Data

    Context:
       Execution Context: Shadow Copy Optimization Writer
       Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
       Writer Name: Shadow Copy Optimization Writer
       Writer Instance ID: {499a0595-ec1d-4bc3-bde0-10dfe1fa8efa}
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="VSS" />
        <EventID Qualifiers="0">8193</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-09-07T17:43:36.000000000Z" />
        <EventRecordID>4400</EventRecordID>
        <Channel>Application</Channel>
        <Computer>John-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>ConvertStringSidToSid(S-1-5-21-4276971281-1510160654-236950936-1001.bak)</Data>
        <Data>0x80070539, The security ID structure is invalid.
    </Data>
        <Data>

    Operation:
       OnIdentify event
       Gathering Writer Data

    Context:
       Execution Context: Shadow Copy Optimization Writer
       Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
       Writer Name: Shadow Copy Optimization Writer
       Writer Instance ID: {499a0595-ec1d-4bc3-bde0-10dfe1fa8efa}</Data>
        <Binary>2D20436F64653A20534543534543524330303030303931302D2043616C6C3A20534543534543524330303030303930332D205049443A202030303030323539322D205449443A202030303030313430382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
      </EventData>
    </Event>

    A Warning:

    Log Name:      Application
    Source:        Microsoft-Windows-Winlogon
    Date:          9/7/2009 10:42:47 AM
    Event ID:      6001
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      John-PC
    Description:
    The winlogon notification subscriber <Profiles> failed a notification event.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" />
        <EventID Qualifiers="32768">6001</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-09-07T17:42:47.000000000Z" />
        <EventRecordID>4383</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>John-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Profiles</Data>
        <Binary>F4010000</Binary>
      </EventData>
    </Event>

    Monday, September 7, 2009 6:02 PM
  • Here is some interesting observations.
    1. I tried to restart the machine, log in as a separate administrator, and delete the account. I got an error message that the account could not be deleted be cause it was logged in. This can't be true as I did a full reboot. Even though it gave me the error, the account was still deleted.
    2. I rebooted again and tried now to rename the profile folder as the user account no longer exists, I get an error that "The action can't be completed because the folder or file in it is open in another program.

    John

    Monday, September 7, 2009 11:53 PM
  • First time poster, but I think I've done my homework on this issue.
    This issue has similar symptoms to a problem with vista: http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
    However, it is definitely not the same issue (see further).

    Current Config:
    HP dv7-1450.
    W7 RC 7100 x64
    Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).
    Running with Admin account while diagnosing/troubleshooting.
    Currently have two working accounts, one standard, one admin.

    Symptom:
    New user accounts cannot be logged into.  On an attempted login to the new account, the following information is displayed on the login screen:  "The User Profile Service service failed the logon.  User profile cannot be loaded."  Windows then logs off the operator and returns to the initial user selection screen.  All other aspects of use are normal.

    Current Diagnostics:
    First attempts to resolve this problem were to recreate the new account.  This was attempted when logged in as both Standard and Admin.  This was also attempted under safe mode.  This has been attempted with virus protection disabled.  All to no difference in the symptom.

    The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link).  Unlike that issue, there simply is no entry for the new user.  Examination of the new log entries from creation of account to attempted log in provides the following entries:

    Level		Date and Time		Source					Event ID		Task Category
    
    
    
    Information	8/31/2009 12:34:31 PM	Microsoft-Windows-Winlogon			6000		None		The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
    
    
    
    Warning		8/31/2009 12:34:11 PM	Microsoft-Windows-Winlogon			6001		None		The winlogon notification subscriber <Profiles> failed a notification event.
    
    
    
    Information	8/31/2009 12:34:11 PM	Microsoft-Windows-Winlogon			6000		None		The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
    
    
    
    Warning		8/31/2009 12:34:11 PM	Microsoft-Windows-Winlogon			6001		None		The winlogon notification subscriber <Sens> failed a notification event.
    
    
    
    Error		8/31/2009 12:34:10 PM	Microsoft-Windows-User Profiles Service	1500		None		"Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 
    
    
    
    
    
    
    
     DETAIL - Only part of a ReadProcessMemory or WriteProcessMemory request was completed.
    
    
    
    "
    
    
    
    Warning		8/31/2009 12:34:10 PM	Microsoft-Windows-User Profiles General	1509		None		"Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\TEMP\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. 
    
    
    
    
    
    
    
     DETAIL - Access is denied.
    
    
    
    "
    
    
    
    Error		8/31/2009 12:34:09 PM	Microsoft-Windows-User Profiles Service	1511		None		Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
    
    
    
    Warning		8/31/2009 12:34:09 PM	Microsoft-Windows-User Profiles General	1509		None		"Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\{New Username}\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. 
    
    
    
    
    
    
    
     DETAIL - Access is denied.
    
    
    
    "
    Naturally I started with the earliest error first, and decided to look to see what is going on.  The file that is trying to be copied is there, but the destination folder does not exist.  As near as I can tell, whatever process (the User Profiles General Service?) is trying to perform the copy does not have sufficient access to perform the operation.  Specifically I suspect it may not be able to create the appropriate folders before performing the copy.  Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs.  Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.

    I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile).  The following two (unhelpful to me) log entries were generated.

    Level		Date and Time		Source					Event ID	Task Category
    
    
    
    Information	8/31/2009 12:34:10 PM	Microsoft-Windows-User Profiles Service	1002		(1001)		"The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    
    
    
    
    
    
    
    If the event originated on another computer, the display information had to be saved with the event.
    
    
    
    
    
    
    
    The following information was included with the event: 
    
    
    
    
    
    
    
    
    
    
    
    The message id for the desired message could not be found
    
    
    
    "
    
    
    
    Information	8/31/2009 12:34:09 PM	Microsoft-Windows-User Profiles Service	1001		(1001)		"The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    
    
    
    

    It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated.  I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).

    There's the info.  I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log.  I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.

    Thanks in advance to responders!

    To resolve this issue, I suggst you delete the file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.
    Arthur Xie - MSFT
    Wednesday, September 9, 2009 2:24 AM
    Moderator
  • Here is some interesting observations.
    1. I tried to restart the machine, log in as a separate administrator, and delete the account. I got an error message that the account could not be deleted be cause it was logged in. This can't be true as I did a full reboot. Even though it gave me the error, the account was still deleted.
    2. I rebooted again and tried now to rename the profile folder as the user account no longer exists, I get an error that "The action can't be completed because the folder or file in it is open in another program.

    John


    Hi John,

    This is a different issue. In order to aviod confusion, I suggest that you create a new thread and let's discuss there.
    Arthur Xie - MSFT
    Wednesday, September 9, 2009 2:48 AM
    Moderator
  • I tried Arthur's suggestion to no avail.  Exactly the same situation/errors.  I continue to believe that the issue is with what ever 'entity' tries to copy this program.  I believe it doesn't have sufficient rights to create the new user directory, and so the copy fails since the directory doesn't exist.  Good idea though.

    Wednesday, September 9, 2009 3:51 AM
  • I tried both items.  The SFC responded with "Windows Resource Protection did not find any integrity violations".

    The Clean Boot (all non-microsoft services were turned off) did not change the issue.

    Still looking for a diagnosis on why windows cannot copy the sqm file.  Does anyone know what entity is responsible for the creation of the profile directory in C:\Users?

    D
    Wednesday, September 9, 2009 3:54 AM
  • It could be this version  error "User profile service..." http://www.brooks-bilson.com/blogs/rob/index.cfm/2009/1/5/Fix-for-Vistas-The-User-Profile-Service-service-failed-the-logon-User-profile-cannot-be-loaded
    Great find Flav!
    While I didn't resolve or have the exact issue 'Brooks-bilson's had, one of the comments on this blog entry (http://www.brooks-bilson.com/blogs/rob/index.cfm/2009/1/5/Fix-for-Vistas-The-User-Profile-Service-service-failed-the-logon-User-profile-cannot-be-loaded#c42AB7AE6-0B26-9AF4-6DB3C7B226C688B4) did have a comment that worked.

    First I renamed the file "\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm" to \Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.bak

    Interestingly, this failed (bolded to help skimming folks).  However, actually moving the file out of the directory (effectively deleting it) did work.  This file was definately related to the problem, but exactly why W7 wasn't able to copy this (such as insufficient permissions or too long name error) is still unresolved.

    A little bit of information about the process Vista (and presumedly W7) goes through is well laid out in the referenced blog, and I recommend it for education.

    Unless it pops up again, I'm considering this issue closed and won't be monitoring it.  I hope everyone dealing with this W7 issue finds this helpful.

    Thanks again, Flav, for the find.
    D
    • Marked as answer by Dollar Fitty Monday, September 21, 2009 3:27 AM
    Monday, September 21, 2009 3:27 AM
  • I am having this same problem.  I tried doing what Dollar Fitty suggested, but I don't have a "Windows Live" folder in that location.  Could it be cuased by something different?
    Monday, November 16, 2009 3:40 AM
  • Me too!
    Saturday, June 12, 2010 9:00 AM
  • Nasty little virus this one, pissed me right off. Resolved the issue in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ see two profiles are the same, apart from .bak delete the profile without . Bak then edit the name of the other profile by removing the .bak extension.
    • Proposed as answer by Brian Borg Friday, August 27, 2010 2:55 AM
    Thursday, August 26, 2010 9:25 AM
  • How come this issue wasn't continued? I've exactly the same Problem, but I don't have any .bak entry in the registry. Is there another solution, did the solution work for everyone?

     

    I need some more ideas. I#m altready working on this for 3 Weeks now... it's not getting further, please help!

    Tuesday, November 30, 2010 8:03 PM
  • Thank you ChrispyB!  I tried what you suggested, reboot my laptop and i'm able to logon again.

    I'm using Windows 7, Enterprise.  For best practice:  always backup your registry before deleting it.

    Thanks again ChrispyB!

    Monday, December 20, 2010 6:06 PM
  • Nasty little virus this one, pissed me right off. Resolved the issue in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ see two profiles are the same, apart from .bak delete the profile without . Bak then edit the name of the other profile by removing the .bak extension.

    This worked for me on Win_7.  My wife's standard account quit logging in for unknown reason so I traced the profile error message in the event log which led me here after a search.  Saved me a heap of trouble!  Thank you.
    Saturday, January 1, 2011 4:33 AM
  • excellent find ChrispyB... simple yet effective


    www.supertechteam.com
    Wednesday, March 16, 2011 2:18 PM
  • ChrispyB's fix worked for me as well.

    Thanks!

    Tuesday, September 20, 2011 7:14 PM
  • Arthur - Great tip it fixed it for me, however the path you identified wasn't what I needed to delete, it was close though (I didn't have Windows Live installed).

     

    I deleted C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\*.*


    • Proposed as answer by joestern Tuesday, November 22, 2011 4:32 PM
    Wednesday, September 28, 2011 2:35 PM
  • hi Fifty dollar

    I found your research to be extreamly helpful, lead me to believe something was trying to copy into a temp profile which then get converted to users profile upon logoff. Sure enough i had some desktop icons i put in the all users desktop folder, deleted those and it worked like a champ

    Tuesday, October 25, 2011 2:35 AM
  • hi Fifty dollar

    I found your research to be extreamly helpful, lead me to believe something was trying to copy into a temp profile which then get converted to users profile upon logoff. Sure enough i had some desktop icons i put in the all users desktop folder, deleted those and it worked like a champ

    Well, after two weeks I'm finally running into people who might actually be able to educate me, instead of reminding me to make sure the computer's plugged-in.

    compusave.net's solution seems to be the next try. Can someone explain literally how to execute this process: " i had some desktop icons i put in the all users desktop folder, deleted those and it worked like a champ". 

    Monday, November 7, 2011 6:25 AM
  • Please take a look at:

    http://support.microsoft.com/kb/947215

    If you are seeing Event ID 1505 for your profile issue. I was able to use this and keep the old profile intact.

     

    • Proposed as answer by ntschultz Tuesday, November 29, 2011 2:39 PM
    Tuesday, November 29, 2011 2:39 PM
  • Please take a look at:

    http://support.microsoft.com/kb/947215

    If you are seeing Event ID 1505 for your profile issue. I was able to use this and keep the old profile intact.

     

    Tuesday, November 29, 2011 2:39 PM
  • Hi

    I know this thread is a few years old, but I still use Vista 32-bit on one of my laptops. The issue occurred today to me about the winlogon error.

    The winlogon notification subscriber <Profiles> failed a notification event.

    The Windows logon process was unexpectedly terminated, and then

    Unable to initialize the filter host process. Terminating.

    This operation returned because the timeout period expired.   (0x800705b4)

    I got more details. First I tried to check out Windows event viewer to see what was wrong, but I couldn't open it and then I tried to log off Windows to see what happened. An error pop-up screen appeared so I couldn't even sign in because it kept repeating itself. Then I just had to reboot my laptop manually, and after that everything worked as normal. Normal sign in and the system is running normal. Should I do something to protect my laptop for such errors? Any suggestions will be helpful.



    • Edited by AKAJEF Friday, April 26, 2013 1:58 AM
    • Proposed as answer by ghAfgh Monday, August 12, 2013 5:13 PM
    Friday, April 26, 2013 1:56 AM
  • My system is a W7. I used add/remove user in control panel and deleted this problem user.  Then I deleted all the directories that had referenced this problem user as well any TEMP users in c:\users.  

    I recreated this user and then logged in as this "new" user. The problem persisted and this did not fix the issue.

    I went back as administrator and changed the type of this "new" user to administrator and then tried to log in again as this "more power full user".   This time, it let me log in successfully and created the profile.

    I went back as as administrator and changed the type as a regular user and everything works fine from now on.  

    Conclusion: This might be a read/write issue that only adminstrators credential can perform.

    ps. Before you start doing anything, try to change this user type of your problem user to Administrator and see if that fixes the problem.  It is kind of too late for me at this time to try this easier solution since I already deleted the problem user.

    Monday, August 12, 2013 5:25 PM
  • Hi All,

    Just wanted to add my two cents in case it helps someone. I recently had this issue on a Win 2008 R2 Server exactly as described by the original poster. Despite fitting the description to the tee, none of the solutions that worked for others would work for me. After several hours of trying everything mentioned, I finally discovered the cause of our problem.

    Turns out the DEFAULT registry file under C:\Windows\System32\config was loaded in the registry under HKU\DefaultUserProfile, in effect causing it to be locked. I presume this was loaded at some stage as part of a Default profile customization and was never unloaded. So the fix was simply to select the key, and from the File menu and select Unload Hive.

    Thanks to all the other contributors that finally led me to the solution for our case!


    • Edited by Minnsh Friday, November 15, 2013 11:59 AM
    Friday, November 15, 2013 11:51 AM
  • Same issue (Event 1505 ...)

    Windows 7 Starter on Netbook without CD/DVD

    I made the following:

    1. Safe mode + command prompt and then  chkdsk c: /F

    2. Safe mode and then  with Windows Explorer deleted C:\Windows\System32\config\DEFAULT. This file was 1KB in size. I checked it on another Win 7 Pro it was 512KB

    After the restart, there was not any problem to logon.


    • Edited by DimiterS Saturday, June 7, 2014 11:36 AM
    Tuesday, May 13, 2014 1:35 PM
  • This issue is due to corrupt "default" folder or default folder is deleted, this works after copying the "Default" folder to  C:\Users\Default location. Thank you!
    Wednesday, February 17, 2016 6:38 AM