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Error when starting Windows Live Messenger

    Question

  • I am getting following error when starting Windows Live Messenger. I have tried to re-install Windows Live services etc..but nothing seems to help. If I just click OK and continue, Messenger works and I can use it,but this error message is quite annoying and obvisouly something is wrong. How this could be fixed?

    msnmgr.exe - Entry Point Not Found

    The procedure entry point msvfw32_.ICSeqCompressFrameEnd could not be located in the dynamic link library MSVFW32.dll

    I am using Windows 7 with all the correction released installed.

     

    Tuesday, May 24, 2011 6:00 AM

Answers

  • Hi,

     

    You can get a known good copy file from another good windows 7 system.

     

    At the meantime, as I said, regarding this issue is related to the Windows Live Messenger, and we have corresponding forum to be dedicated to dealing with Windows Live Messenger issues, they should be able to better address the issue and secure a solution:

     

    Windows Live Messenger Forum

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, June 03, 2011 9:38 AM
    Moderator

All replies

  • Try  to fix the problem by this steps:


    1- download (Windows Install Clean UP ) and remove all files for Windows live messeneger , you can download it from here or here

    2- download ( ATF-Cleaner ) program and clean all files you can download it from here

    3 - download the fresh file from msn live messnger from the web at http://download.live.com/?sku=messenger and install it

    4 - make sure the time zone is set correctly.

    5 - try sign in.

    NOTE:  if that not working with you try to go with this post here
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Proposed as answer by alexandre f de moraes Tuesday, May 24, 2011 7:20 AM
    • Unproposed as answer by ipyrro Tuesday, May 24, 2011 8:03 AM
    Tuesday, May 24, 2011 6:36 AM
  • Hi,

     

    Tried the procedure suggested,but unfortunately I do get exactly same error dialog/message still.

    Tuesday, May 24, 2011 8:04 AM
  • Hi,

     

    Does this issue occur before? If not, you could try system restore to get back to a previous status to check how it works.

     

    If this issue persists, I suggest you try to use SFC to check your system:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

     

    Meanwhile, it is also recommended to post at Windows Live solution center for further help:

     

    Messenger Portal

     

    Hope it helps.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, May 26, 2011 9:07 AM
    Moderator
  • Hi,

     

    I am just writing to check the status of this thread. Was the information that provided in previous reply helpful to you? Do you have any further questions or concerns? Please feel free to let us know.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, May 30, 2011 1:27 AM
    Moderator
  • Moi,

     

    This problem has been there "always". I mean that I have had this Messenger start-up problem from the beginning. None of the above helps, problem is still there.

     

    Br, Ilkk@

    Tuesday, May 31, 2011 4:51 AM
  • Hi,

     

    Thanks for update.

     

    To resolve this issue, try to replace the MSVFW32.dll file with a known good copy of the file:

     

    1.    At an elevated command prompt, type the following command, and then press ENTER:

    takeown /f Path_And_File_Name

    For example, type takeown /f E:\windows\system32\MSVFW32.dll.

    2.    Type the following command, and then press ENTER to grant administrators full access to the file:

    icacls Path_And_File_Name /GRANT ADMINISTRATORS:F

    For example, type icacls E:\windows\system32\MSVFW32.dll /grant administrators:F.

    3.    Type the following command to replace the file with a known good copy of the file:

    Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination

    For example, type copy E:\temp\MSVFW32.dll E:\windows\system32\MSVFW32.dll.

     

    Hope it helps.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 01, 2011 10:12 AM
    Moderator
  • Moi,

     

    From where I could get a known good copy of the file?

    Br, Ilkk@

    Thursday, June 02, 2011 4:56 AM
  • Hi,

     

    You can get a known good copy file from another good windows 7 system.

     

    At the meantime, as I said, regarding this issue is related to the Windows Live Messenger, and we have corresponding forum to be dedicated to dealing with Windows Live Messenger issues, they should be able to better address the issue and secure a solution:

     

    Windows Live Messenger Forum

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, June 03, 2011 9:38 AM
    Moderator
  • Hi,

     

    I am just writing to see whether there is anything further I can do for you. If you have any concerns, please feel free to let me know. I am glad to be of assistance. :-)

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 08, 2011 9:33 AM
    Moderator