locked
Cannot unlock Windows 7 computer with admin?

    Question

  • I have this annoying problem that I cannot unlock a Windows 7 Pro user locked computer with my admin account as there is no option to change user? At my home computer i can see this option but not the domain-connected computer at work so is this a known issue?
    Tuesday, June 15, 2010 11:39 AM

Answers

  • Hi andersbiro,

     

    You can switch the user when a user locked the computer. To do this, click "Switch User" button on the screen, click Other User, and then type the local admin account and password to log on.

     

    For example, if your computer name is andersbiro-PC, and the account you would like to log on is andersbiro, you should type the user name as: andersbiro-PC/andersbiro.

     

    However, if the "Switch User" button is missing from the Welcome Screen, try the following suggestions and see if the issue can be resolved:

     

    First, please update the device drivers to the latest version to check the issue.

     

    If the issue persists, check the Fast User Switch Compatibility service by the steps below:

     

    1.     Click “Start” and select "Run”

     

    2.     Type "services.msc" and hit Enter.

     

    3.     Locate "Fast User Switching Compatibility", right click and select "properties" and set to "automatic" and "restart the service" under recovery tab.

     

    4.     Repeat the above step for "Remote Procedure Call (RPC)" and "Remote Procedure Call (RPC) Locator".

     

    5.     Exit “Services”.

     

    Also, check the following Group Policy is disabled.

     

    Local Computer Policy / Computer Configuration / Administrative Templates / Logon / Hide entry points for Fast User Switching

     

    Check if this issue can be resolved.

     

    Hope this helps.

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Wednesday, June 23, 2010 2:03 AM
    Wednesday, June 16, 2010 5:34 AM

All replies

  • Hi andersbiro,

     

    You can switch the user when a user locked the computer. To do this, click "Switch User" button on the screen, click Other User, and then type the local admin account and password to log on.

     

    For example, if your computer name is andersbiro-PC, and the account you would like to log on is andersbiro, you should type the user name as: andersbiro-PC/andersbiro.

     

    However, if the "Switch User" button is missing from the Welcome Screen, try the following suggestions and see if the issue can be resolved:

     

    First, please update the device drivers to the latest version to check the issue.

     

    If the issue persists, check the Fast User Switch Compatibility service by the steps below:

     

    1.     Click “Start” and select "Run”

     

    2.     Type "services.msc" and hit Enter.

     

    3.     Locate "Fast User Switching Compatibility", right click and select "properties" and set to "automatic" and "restart the service" under recovery tab.

     

    4.     Repeat the above step for "Remote Procedure Call (RPC)" and "Remote Procedure Call (RPC) Locator".

     

    5.     Exit “Services”.

     

    Also, check the following Group Policy is disabled.

     

    Local Computer Policy / Computer Configuration / Administrative Templates / Logon / Hide entry points for Fast User Switching

     

    Check if this issue can be resolved.

     

    Hope this helps.

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Wednesday, June 23, 2010 2:03 AM
    Wednesday, June 16, 2010 5:34 AM
  • Hi Linda

    I am having the same problem that I can not logon to PC because Admin user is look. as per your solution "Click “Start” and select "Run”", can you please tell me how can someone go to "start"  "Run", if he is not able to login??

    Waiting for you help.

    Regards,

    Sohail

    Tuesday, January 04, 2011 4:19 AM
  • As I understood it, and I have the same issue, the problem is that the computer is locked and it is not possible to switch user. So how are we going to update drivers, run servcies.msc etc? If we were able to do that, then we wouldn't have any problem...
    Monday, February 07, 2011 8:38 AM
  • If you've forgotten your Windows password and you're on a domain, you should contact your system administrator to reset your password. If you're not on a domain, you can reset your password by using a password reset disk or by using an administrator account.

    If you forgot windows administrator password and don't have a password reset disk or another administrator account, you won't be able to reset the password.

    follow this tutorial to unlock windows 7 password: http://recoverlostpassword.com/article/forgot-windows-7-password.html
    Friday, April 15, 2011 8:25 AM