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Win7/IE8 cannot open new tabs or music links

    Question

  • Did a clean install of Windows 7 on two laptops that had previously run Vista.  Ran Win7's EasyTransfer for files, settings, etc.  Install appears fine EXCEPT
    1. when you Right Click on a link and "oen in New Tab" the tab shows "connecting" but never opens the page.
    2. when you click on any audio links, Windows Media never opens (nor any other media player) and therefore the music does not play.  However, you can Right Click on the music link, "Save Target" to save the file, and then open the file directly from Windows Explorer.

    So far I have tried:
    a.  Logon as a different (administrator) account to see whether the problem is specific to one profile -- same problem
    b.  Run IE in "No Add-ons" mode -- same problem
    c.  Reset IE settings to default -- same problem
    d.  Uninstall Java -- same problem
    e.  Modify file associations in the registry as suggested in MS KB974538 - same problem
    f.  Running IE8 in compatability mode - same problem
    g.  Disabling IE8 functionality from Control Panel/Programs, then reenabling IE8 -  same problem
    h.  Delete all domains in the Trusted and Restricted Sites as recommended in http://windowsfixup.com/2009/03/speeding-up-internet-explorer-8/ - Same problem

    Any suggestions to resolve this issue would be greatly appreciated.

    Mark
    Thursday, January 21, 2010 12:56 PM

Answers

  • Hi,

    Seems like two issues:

    1. New Tab "Connecting" issue.

    As you have done most of the troubleshoting, I suggest another one that worked before:

    Clean up the Domain Name Resolution (DNS) cache
    --------------------------------------
    1. Click the Start Button, type "cmd" (without quotation marks), in the search result list, right click on Cmd.exe and select Run as administrator.
    2. Click Continue button to verify the administrator permission.
    3. In the popup window, type: "ipconfig /flushdns" (without quotation marks) and press Enter.

    2. Windows Media association issue. Go through the following and check the result.

    Step 1: Configure Window Media Player settings
    ==============================
    1. Launch Window Media Player, press Alt, click "Tools"->"Options".
    2. On the security tab, select these options:
    a. Run script commands and rich media streams when the Player is in a Web page.
    b. Play enhanced content that uses Web pages without prompting
    3. On the Network tab, select all the Protocols for MMS URLs: RTSP/UDP, RTSP/TCP, HTTP. Also mark "Allow the player to receive multicast streams".
    4. Click Apply and OK.

    Step 2: Set default programs
    ===================
    1. Click the Start Button and click Default Programs.
    2. Click "Set your default programs".
    3. Highlight Window Media Player in the Program pane, click "Choose defaults for this program".
    4. Click "Select All".
    5. Click Save after changing the related settings.

    Step 3: Register DLL files
    ==================
    1. Close Windows Media Player and any other windows.
    2. Click Start, All Programs, Accessories.
    3. Right click "Command Prompt" and choose "Run as administrator", accept the User Account Control (UAC) prompt.
    4. Type the following commands and press Enter after each line.
    regsvr32 jscript.dll
    regsvr32 vbscript.dll
    regsvr32 wmp.dll
    regsvr32 msmpeg2vdec.dll
    regsvr32 msmpeg2adec.dll
    exit

    Friday, January 22, 2010 8:13 AM

All replies

  • The only thing left besides a repair, is run the sfc /scannow and see if it reports any errors and it can't fix it. If that is the case then a repair is in order.
    http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

    What 3rd party programs have been installed so far since the upgrade? (not Microsoft products). Please include version numbers if known.

    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Thursday, January 21, 2010 2:41 PM
  • Hi,

    Seems like two issues:

    1. New Tab "Connecting" issue.

    As you have done most of the troubleshoting, I suggest another one that worked before:

    Clean up the Domain Name Resolution (DNS) cache
    --------------------------------------
    1. Click the Start Button, type "cmd" (without quotation marks), in the search result list, right click on Cmd.exe and select Run as administrator.
    2. Click Continue button to verify the administrator permission.
    3. In the popup window, type: "ipconfig /flushdns" (without quotation marks) and press Enter.

    2. Windows Media association issue. Go through the following and check the result.

    Step 1: Configure Window Media Player settings
    ==============================
    1. Launch Window Media Player, press Alt, click "Tools"->"Options".
    2. On the security tab, select these options:
    a. Run script commands and rich media streams when the Player is in a Web page.
    b. Play enhanced content that uses Web pages without prompting
    3. On the Network tab, select all the Protocols for MMS URLs: RTSP/UDP, RTSP/TCP, HTTP. Also mark "Allow the player to receive multicast streams".
    4. Click Apply and OK.

    Step 2: Set default programs
    ===================
    1. Click the Start Button and click Default Programs.
    2. Click "Set your default programs".
    3. Highlight Window Media Player in the Program pane, click "Choose defaults for this program".
    4. Click "Select All".
    5. Click Save after changing the related settings.

    Step 3: Register DLL files
    ==================
    1. Close Windows Media Player and any other windows.
    2. Click Start, All Programs, Accessories.
    3. Right click "Command Prompt" and choose "Run as administrator", accept the User Account Control (UAC) prompt.
    4. Type the following commands and press Enter after each line.
    regsvr32 jscript.dll
    regsvr32 vbscript.dll
    regsvr32 wmp.dll
    regsvr32 msmpeg2vdec.dll
    regsvr32 msmpeg2adec.dll
    exit

    Friday, January 22, 2010 8:13 AM