Blue Screen Error on Windows 7 Hellp NEW PC


  • I just got a new PC and I am geting the Blue screen. I am not sure what the reasons for it. The computer is 2 day old. The windows 7 Home 64. It keep shutting down. with no reasons. Usually when doing simple task like browsing the internet.


    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    1a
      BCP1:    0000000000005002
      BCP2:    FFFFF780C0000000
      BCP3:    00000000000013DA
      BCP4:    10000A27FFFFFFFE
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    viernes, 08 de octubre de 2010 12:46



    This indicates that a severe memory management error occurred.

    BCP1:    0000000000005002 = unknown cause. So check your RAM, please with memtest and please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps with the debugger and to to see the cause of the crash.



    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter
    • Propuesto como respuesta Linda Yan lunes, 11 de octubre de 2010 9:25
    • Marcado como respuesta Linda Yan viernes, 15 de octubre de 2010 1:36
    viernes, 08 de octubre de 2010 13:30
  • Since the computer is new, you can contact the hardware manufacturer / vendor directly to check the issue.


    In the meantime, please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:;EN-US;PHONENUMBERS


    If you are outside the US please see for regional support phone numbers.


    Also, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.


    You can perform Last Known Good Configuration if the issue first occurred recently.


    Please unplug all unnecessary devices and then perform the steps below:


    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.


    Besides, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.



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    • Marcado como respuesta Linda Yan viernes, 15 de octubre de 2010 1:36
    lunes, 11 de octubre de 2010 9:27

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