none
Explorer.exe crashing - twinui.dll? RRS feed

  • Question

  • With some relative frequency (several times an hour) explorer.exe is faulting and restarting.  I only noticed because the system tray repaints.  I am not sure if this is related to the applications I have installed, or is unrelated.  Has anyone else encountered this?  Any ideas as to what is going on?

    Below are the event log details:
    Faulting application name: explorer.exe, version: 6.2.9200.16384, time stamp: 0x50107dbc
    Faulting module name: twinui.dll, version: 6.2.9200.16384, time stamp: 0x50109442
    Exception code: 0xc0000005
    Fault offset: 0x0000000000340849
    Faulting process id: 0x1584
    Faulting application start time: 0x01cd7c8733f184a6
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\System32\twinui.dll
    Report Id: 50dc242a-e87b-11e1-be6f-6c626ddcca27
    Faulting package full name:
    Faulting package-relative application ID:

    I do not have a lot of applications installed at the moment, so if it is application-related, then at least there is a short list of possible causes.

    • AMD Catalyst Install Manager (and Catalyst Control Center)
    • AuthenTec WinBio Fingerprint Software x64
    • EventGhost 0.4.1.r1572
    • LastPass x64
    • RealTek High Definition Audio Driver
    • Microsoft Visual C++ 2010 x64 Distributable 10.0.30319
    • SharpKeys
    vendredi 17 août 2012 15:26

Réponses

  • Hi,

    Try running SFC /Scannow from an elevated command prompt, if it does not fix anything, download Autoruns from Sysinternals: http://technet.microsoft.com/es-es/sysinternals/bb963902

    Run Autoruns as Administrator, go to Options menu, Filter, select Hide Microsoft Entries and Ok.
    After that, open the Explorer tab, and you will see all DLL that are running inside File Explorer, so start disabling and testing if Explorer crashed. You might found one who could be the bad one.


    vendredi 17 août 2012 16:31

Toutes les réponses

  • Hi,

    Try running SFC /Scannow from an elevated command prompt, if it does not fix anything, download Autoruns from Sysinternals: http://technet.microsoft.com/es-es/sysinternals/bb963902

    Run Autoruns as Administrator, go to Options menu, Filter, select Hide Microsoft Entries and Ok.
    After that, open the Explorer tab, and you will see all DLL that are running inside File Explorer, so start disabling and testing if Explorer crashed. You might found one who could be the bad one.


    vendredi 17 août 2012 16:31
  • SFC /Scannow found no problems.  I think the culprit may be EventGhost, though I am not positive.  No issues since it turned off (Crashed, I think, didn't remember closing it but it isn't loaded now!) so at least for now I'm done looking.  Even if something else is causing the problem, at least now I know an easier way to look!

    Now I just have to find / write a different method to send serial commands via hotkey, or wait for an updated binary.

    Thanks for the help.

    vendredi 17 août 2012 18:11
  • Turns out it was not EventGhost.  I need to take some time to do more testing, however my best guess at the moment is that it might be the LastPass plugin for Internet Explorer, or Internet Explorer itself.  I did not use anything directly related to LastPass, however the same error was just thrown, and the only thing I was actively doing was using IE.  Thinking back, I remember that this has frequently been the case - I was closing / opening tabs in IE and would notice the taskbar reset.
    vendredi 17 août 2012 19:20
  • I have same issue.

    Have done the scan.

    Am getting loads of these crashes a day now.

    There are no plugins loaded into explorer (Was 2 nvidea right-click menu entries but they are now disabled)

    Any other ideas?

    Is this a bug in explorer or some other component explorer depends upon?

    mardi 21 août 2012 11:47
  • please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the created file (cmpressed as 7z or RAR) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    • Proposé comme réponse vjj samedi 8 septembre 2012 12:57
    mardi 21 août 2012 11:59
    Auteur de réponse
  • Ok here is dump file:

    https://skydrive.live.com/redir?resid=B2046077C0808222!999&authkey=!AHHuZjTtITcneFo

    Also noticed that the crash seems to occur when I click menus, so far it seems to be in .NET apps that we write ourselves, not sure if this is the only time I've seen a crash but I can get a crash to occur a reasonable % of the time when I click menus (Main menu and context menus) within these .NET apps.

    Thanks for looking into this Andre.

    -Mike G

    mardi 21 août 2012 13:28
  • STACK_TEXT:  
    twinui!CApplicationManager::_TryChangeSystemModeDesktop
    twinui!CApplicationManager::_HandleWindowChangedOwnertwinui!CApplicationManager::OnShellHookMessage
    twinui!CImmersiveWindowMessageService::s_MessageMsgWndProc

    Explorer crashes while changing a desktop mode. But this is a MSFT bug that we can't fix. Contact the MSDN/Technet support.

    Also disable the AppVerifier and Dump creation agin by deleting the explorer.exe keys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps


    "A programmer is just a tool which converts caffeine into code"

    • Proposé comme réponse vjj samedi 8 septembre 2012 12:57
    jeudi 23 août 2012 09:03
    Auteur de réponse
  • Many thanks for your help looking into this Andre. I'll be sure to include that crash dump when I contact MS support.

    (I had already deleted the keys st. after collecting the crash!!)

    jeudi 23 août 2012 09:44
  • Did you get an answer because I got the same problem here:

    http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/7da4a94a-3ca6-4bb7-84bd-ca52e7ea90a5

    Matthieu


    http://wp7wonders.wordpress.com/

    vendredi 7 septembre 2012 23:58
  • No, we haven't get any feedback. Contact the support (MSDN/Technet subscriber support).

    "A programmer is just a tool which converts caffeine into code"

    • Proposé comme réponse E6Sistemes vendredi 7 décembre 2012 15:14
    dimanche 9 septembre 2012 19:37
    Auteur de réponse
  • Maybe your error is like mine: I've installed "Desktop Experience" feature, but stopped manually "Themes" service (to lower memory consumption). Restarting "Themes" service has solved problem
    vendredi 7 décembre 2012 15:16
  • Wow E6Sistemes, Thanks! It was my exact problem and the restart of Themes worked like a charm. Found this thread through the twinui.dll lead and your solution came just in time. 

    vendredi 7 décembre 2012 15:23
  • Hi, 

    I have the same .dll problem (twinui.dll) 

    Here are my dumpfiles  https://drive.google.com/file/d/0B-2CTY56hpMKYUhlX1FSVHZwNlE/edit?usp=sharing

    Refreshing the THEMES SERVICE doesn't work for me!

    Anyone any idea?

    mercredi 9 juillet 2014 17:59
  • Deleted all files in Quick Access with no luck.

    Disabling quick access did it for me.
    File Explorer Options. Privacy- Untick both options.
    Tested and Ok

    jeudi 10 octobre 2019 03:04