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External HDD turn off. RRS feed

  • Question

  • Hello.

    When I plugged my external HDD to USB 2.0 or USB 3.0 then sometimes it turned off. I reinstalled motherboard USB driver but problem exist. Windows  Event Viewer show below error:

    Fault bucket , type 0
    Event Name: PnPRequestAdditionalSoftware
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: x64
    P2: USB\VID_046D&PID_C31C&REV_6400&MI_00
    P3: 6.1.1.0
    P4: 0409
    P5: input.inf
    P6: *
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    
    These files may be available here:
    C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_64be87d87c29344c4db448d9287c67e975152d_cab_1a401312
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 3481926d-a0ab-11e9-b463-2c56dc99cb53
    Report Status: 0
    

    And:

    Fault bucket , type 0
    Event Name: PnPDriverInstallError
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: x64
    P2: 000003FD
    P3: iusb3xhc.inf
    P4: 626a7d9868e0919a8c5045d98104fe7f102da2c9
    P5: IUsb3XhcModel
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    C:\Users\user\AppData\Local\Temp\DMI7796.tmp.log.xml
    
    These files may be available here:
    C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_3cb5fb26a03511d252baef253b697c64695c359_cab_01b8daea
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: bbe5a378-a0a9-11e9-a74d-2c56dc99cb53
    Report Status: 0

    Any idea?

    Thank you.

    lundi 22 juillet 2019 10:36

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