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Dell 3rd party updates don't work, HP and Lenovo does RRS feed

  • שאלה

  • I subscribed to Dell catalog, synced it and then got one product as required. I process the Publish process, but the product won't green up after wsus sync. Publish process fails with:

    SyncUpdate: Certificate 'F5EBA8ED245550DCF697D05298E887FC340108C5' is not yet approved, try again after approval. SMS_ISVUPDATES_SYNCAGENT 18.10.2019 14:21:53 4776 (0x12A8)
    SyncUpdate: 20c6294d-ea8f-4656-8aaf-993645f43875 - Signature check on downloaded binary has failed, reason: 1. SMS_ISVUPDATES_SYNCAGENT 18.10.2019 14:21:53 4776 (0x12A8)
    STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_UPDATECONTENT_TRUST_FAIL). SMS_ISVUPDATES_SYNCAGENT 18.10.2019 14:21:53 4776 (0x12A8)
    STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_UPDATECONTENT_FAIL). SMS_ISVUPDATES_SYNCAGENT 18.10.2019 14:21:53 4776 (0x12A8)

    While subscribing to Catalog, I just reviewed and clicked OK to certificate being offered.


    MCSE Mobility 2018. Expert on SCCM, Windows 10, ALOVPN, MBAM.

    יום שישי 18 אוקטובר 2019 11:25

תשובות

  • Hi,

    According to the message, we can also verify if the certificate is blocked in the SCCM console.

    Best Regards,
    Tina


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • סומן כתשובה על-ידי yannara יום שלישי 22 אוקטובר 2019 11:22
    יום שלישי 22 אוקטובר 2019 08:26
  • I unblocked the cert and now managed to download the content! Nice. Any idea, why this cert gone blocked? Maybe publically?

    MCSE Mobility 2018. Expert on SCCM, Windows 10, ALOVPN, MBAM.

    • סומן כתשובה על-ידי yannara יום שלישי 22 אוקטובר 2019 11:22
    יום שלישי 22 אוקטובר 2019 09:35

כל התגובות

  • I just noticed the same issue, Dell updates were working fine in our environment. Today I tried to publish the latest  OpenManage Inventory Agent - 1.7.5.0 and its failing.

    I was able to successfully publish an older update today (Realtek-High-Definition-Audio-Driver / Bulletin ID: 88WWW) so might be worth trying that one.

    I did noticed when I used the URL and direct download the OpenManage installer, its signed with a different Certificate so perhaps Dell have changed their signing cert. I decided to just give it day or 2 and try again before spending any more time


    • נערך על-ידי Denis Markwell יום שני 21 אוקטובר 2019 06:13
    יום שני 21 אוקטובר 2019 06:13
  • Excelent, thanks for reply. Just after I posted this, I gave it a try to publish another Dell product (bios) and it was successfull. So this cert check issue I have, is only unique product related issue in Dell catalog. In my case Still, this makes applying Dell drivers impossible, because the object which fails cert check is the first thing I need to get installed on any Dell machines - it is a Dell agent for this entire thing :(

    MCSE Mobility 2018. Expert on SCCM, Windows 10, ALOVPN, MBAM.

    יום שני 21 אוקטובר 2019 06:43
  • Hi,

    Based on your scenario, this appears to be the change of Dell certificate, and we can post to the Dell community for more details.

    Best Regards,
    Tina

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    יום שני 21 אוקטובר 2019 07:06
  • Hi,

    Based on your scenario, this appears to be the change of Dell certificate, and we can post to the Dell community for more details.

    Best Regards,
    Tina

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tina, excelent, I really hope you could inform Dell about this, seems to be the massive problem with wrong / different certificate here. Here are the details:

    Product: Dell OpenManage Inventory Agent (for Dell Business Client Systems),1.7.5.0
    File: 'http://downloads.dell.com/FOLDER05874222M/1/DSIAPC_1.7.5.0.msi
    Cert: Certificate 'F5EBA8ED245550DCF697D05298E887FC340108C5' is not yet approved, try again after approval
    Reason: Signature check on downloaded binary has failed, reason: 1

    Tina, could you keep us posted here, how it will go with Dell and when I should re-try again? Thanks a lot.


    MCSE Mobility 2018. Expert on SCCM, Windows 10, ALOVPN, MBAM.

    יום שלישי 22 אוקטובר 2019 05:38
  • Hi,

    According to the message, we can also verify if the certificate is blocked in the SCCM console.

    Best Regards,
    Tina


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • סומן כתשובה על-ידי yannara יום שלישי 22 אוקטובר 2019 11:22
    יום שלישי 22 אוקטובר 2019 08:26
  • I unblocked the cert and now managed to download the content! Nice. Any idea, why this cert gone blocked? Maybe publically?

    MCSE Mobility 2018. Expert on SCCM, Windows 10, ALOVPN, MBAM.

    • סומן כתשובה על-ידי yannara יום שלישי 22 אוקטובר 2019 11:22
    יום שלישי 22 אוקטובר 2019 09:35