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Not able to restore restore the coloure categeries to a shred mailbox from the another shared mailbox colour categries in the outlook profile. RRS feed

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  • Not able to restore restore the coloure categeries to a shred mailbox from the another shared mailbox colour categries in the outlook profile.

    We are able to restore the coloure categeries from shared mailbox to user mailbox in the outlook profile, But its not happening from shared mailbox to another shared mailbox.

    Is it Known issue?

    יום חמישי 24 אוקטובר 2019 18:54

כל התגובות

  • Hi,

    What's the detailed version of your Exchange server and Outlook?

    Do you mean when a message is moved from shared mailbox to a user mailbox, the color category looks well; when a message is moved from a shared mailbox to another shared mailbox, the color of category turns to white?

    Did you assign the default color category? Or renamed and created a new color category?

    In our test, if we use a default color category, everything works well. If we assign a newly created color category or change the name of the category, the color of the category will change to white after the message is moved to other mailboxes. Because the newly created or renamed category doesn't exist in other mailboxes.

    Right-click the message > Categorize > All Categories, we can see that the newly created or renamed category is not in Master Category List of other mailboxes. So it will turn to white after moving:

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    יום שישי 25 אוקטובר 2019 03:20
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  • Yes, I believe its by design
    יום שישי 25 אוקטובר 2019 03:38
  • its in office 365 and client is in office proplus.

    Having challenges on the newly created categories.

    שבת 26 אוקטובר 2019 20:04
  • Hi,

    Since this occurs with manually created color categories, you can create the same ones in other shared mailbox.

    You also can back up and restore categories with Note from Outlook. However, this method adds categories with other colors for you. You can check this for detailed steps: How to Migrate Outlook Color Categories to another Computer

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    יום שלישי 29 אוקטובר 2019 06:41
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  • Just checking in to see if above information was helpful. If you have any questions or need further help on this issue, please feel free to post back.

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    יום שלישי 05 נובמבר 2019 11:43
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