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Unable to create VPN Connection (Unavailable - device missing) RRS feed

  • Pertanyaan

  • I have problem while creating VPN connection on win 8.1 64 bit with error "Unavailable - device missing".  I have try to uninstall and reinstall the device driver many times but still got failed until entering to this forum.

    Please help and thanks for any answers here.

    Rabu, 22 Juli 2015 10.32

Jawaban

Semua Balasan

  • Hi Golek Upo,

    Can we create VPN connection before? Have you checked the device manager for corrupted drivers? Have you installed any third party VPN software?
    Here is a similar symptom for reference:
    VPN not working - Missing device
    https://social.technet.microsoft.com/Forums/windows/en-US/df23faf4-2811-47cd-ae33-f433ed6f3fbd/vpn-not-working-missing-device?forum=w8itpronetworking

    We could try Kaspar Frederiksen`s suggestion to have a check.
    As Ozsi posted, we could run the antivirus software to have a diagnostic to ensure the safety of the system.
    To troubleshoot whether there is a third party conflict issue, we could perform a clean boot to have a check.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Kamis, 23 Juli 2015 09.38
    Moderator
  • I had this same issue. I fixed it as follows:

    1. Run Device Manager
    2. Click Action, Add legacy hardware
    3. Select "Install the hardware that I manually select from a list (Advanced)"
    4. Select "Network adapters"
    5. Highlight Manufacturer = Microsoft
    6. Choose one of the "WAN miniport" models
    7. After the software is installed, delete the non-functioning VPN connection add it again.
    Selasa, 06 Desember 2016 21.33