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Plugging in iPhone generates "device driver software was not installed successfully" message RRS feed

  • Domanda

  • Windows 7 Ultimate/32bit. iTunes 9.0

    Each time I dock my iPhone, I get a pop-up message "device driver software was not installed successfully". I want to stop this message appearing.

    In fact, Windows 7 *is* locating the correct USBAAPL driver (which is seen to load in Device Manager) and iTunes works fine.

    However, since the detail on the error message relates to "MTP USB device" it seems that Windows is triggering the error too soon.

    I recently reinstalled Windows 7 from scratch and latest iTunes etc (for other reasons) but this problem remains.

    If I delete the driver then the default that Windows looks for is the MTP driver (which fails) and then I manually point it to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and it reinstalls the USBAAPL driver it had before.

     

     

     

    mercoledì 31 marzo 2010 10:34

Risposte

  • Try go to Device Manager, if there is any “Unknown MTP device”, uninstall it,  then plug in your iPhone and scan for hardware changes to let Windows Update automatically find and install the correct driver.  

     

    BTW, I found the following similar issue for your reference:

     

    iPhone and Windows 7 RC don't work - DELL USB Chipset Issue

     

    Topic : iTunes 9 on Windows 7 x64 Has Problems with iPhone

     

    Please note: we provide the third party link for technical use only. There may be some changes without notice, Microsoft doesn’t guarantee any accuracy on contacting information.

     

    Best Regards

    Dale

    venerdì 2 aprile 2010 02:18
    Moderatore
  • Hi to all,
    Thank u for your input, unfortunately all these things didnt work for me.

    I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
    I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
    I FINALLY found what to do.

    The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

    BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

    To “tell” windows not to chose MTB USB driver do the following :
    - run regedit
    - find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
    - click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
    - appears on the right side differnt things. Right click on “upper something” and click delete.
    - unplug iphone (have at least 1 photo on your iphone)
    - restart computer
    - plug in Iphone and the camera roll apears !

    Hope this helps !!

    mercoledì 7 luglio 2010 12:12
  •  

     

     

     

    Jadem, same thing here.  Toshiba Satellite A665, running Windows 7 64-bit...  and cannot for the life of me install the drivers for my Zune or my iPhone 4.  Just keep getting error message.

     

    I have scoured the internet, and have tried countless suggestions.  Nothing.

     

    I've installed these two things onto an older (slower) machine which runs XP with no problems.  But I don't use that machine any more. I use this one.

     

    Anyone?  A little help?

     

    ***UPDATE!***

     

    Problem solved!!!   Per "The Undertaker", here, just follow these instructions carefully.  It worked for me!

     

    1. Make sure you are logged in as an administrator
    2. If connected, disconnect your (device) from the PC
    3. Open your command prompt, click Start select Run
    4. Type cmd  then press Enter
    5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter

    NOTE: A "The command completed successfully" message should appear.

    6. Close the command prompt and reconnect (device).
    • Modificato Buck1962 lunedì 25 aprile 2011 01:15 Problem solved!
    • Contrassegnato come risposta Niki HanModerator giovedì 1 dicembre 2011 05:22
    venerdì 22 aprile 2011 19:04

Tutte le risposte

  • Hi Thin,

     

    It seems that Windows is trying to find and install a newer version of driver for iPhone while it is connected to computer. To ignore this notification, you can take the following steps:

     

    1.        Click Start and type: device in the Search box.

    2.        Find the item “Change device installation settings” and click to open it.

    3.        Check “No. let me choose what to do”, and select “Never install driver software from Windows Update”.

    4.        Click Save Changes.

     

    Then plug in iPhone to see if the notification still appears.

     

    Best Regards

    Dale

    • Proposto come risposta realtygirl giovedì 1 aprile 2010 14:05
    • Proposta come risposta annullata Thin Ice giovedì 1 aprile 2010 14:28
    giovedì 1 aprile 2010 03:24
    Moderatore
  • I also had an issue similar with my Blackberry.. went to Verizon my carrier and they told me to un-install my desktop manager (Blackberry) and reinstall in, although the New Blackberry was able to use the same... once I did this.. my new phone was recognized by Windows7.. strange but it worked.  Also Instead of using the disc to download the Desktop manager I downloaded it from the net..

     

    Never know it might work for you..

    giovedì 1 aprile 2010 14:07
  • I don't have a Blackberry to reinstall ;-)

    As I noted in my original post, reinstalling the entire operating system and iTunes software didn't make a difference...

     

    giovedì 1 aprile 2010 14:25
  • No, it doesn't seem to make a difference, but thanks for the interesting suggestion!
    giovedì 1 aprile 2010 14:28
  • Try go to Device Manager, if there is any “Unknown MTP device”, uninstall it,  then plug in your iPhone and scan for hardware changes to let Windows Update automatically find and install the correct driver.  

     

    BTW, I found the following similar issue for your reference:

     

    iPhone and Windows 7 RC don't work - DELL USB Chipset Issue

     

    Topic : iTunes 9 on Windows 7 x64 Has Problems with iPhone

     

    Please note: we provide the third party link for technical use only. There may be some changes without notice, Microsoft doesn’t guarantee any accuracy on contacting information.

     

    Best Regards

    Dale

    venerdì 2 aprile 2010 02:18
    Moderatore
  • Hi to all,
    Thank u for your input, unfortunately all these things didnt work for me.

    I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
    I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
    I FINALLY found what to do.

    The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

    BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

    To “tell” windows not to chose MTB USB driver do the following :
    - run regedit
    - find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
    - click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
    - appears on the right side differnt things. Right click on “upper something” and click delete.
    - unplug iphone (have at least 1 photo on your iphone)
    - restart computer
    - plug in Iphone and the camera roll apears !

    Hope this helps !!

    mercoledì 7 luglio 2010 12:12
  • Hi there,

    I'm trying to follow the above advice but got stuck on the "upper something" step. I don't have anything like that to click and delete??? Help! This driver thing is driving me nuts! I've done everything I can possibly think of other than throw my laptop out the window.

     

     

    martedì 20 luglio 2010 05:35
  • Hi to all,
    Thank u for your input, unfortunately all these things didnt work for me.

    I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
    I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
    I FINALLY found what to do.

    The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

    BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

    To “tell” windows not to chose MTB USB driver do the following :
    - run regedit
    - find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
    - click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
    - appears on the right side differnt things. Right click on “upper something” and click delete.
    - unplug iphone (have at least 1 photo on your iphone)
    - restart computer
    - plug in Iphone and the camera roll apears !

    Hope this helps !!


    This has been the ONLY solution I have found for this problem.  I've been looking for three days, and it's surprising how little mention there is of this problem.  Thanks for posting this, and I'm saving it for future use. :)

    Just for info to those who may find this in the future, my system is Windows Vista 32 bit.  The solution is not 64 bit exclusive.

    mercoledì 4 agosto 2010 17:12
  • I too can seem to find the "upper something" entry. I have searched the whole registry.  Please help, this is really bothersome I have been looking for a week or so now. Everything I have tired has failed unfortunately.  
    domenica 15 agosto 2010 06:50
  • I am having the problem as well on Windows 2008 Server (32-bit), my iphone also not able to charge. So I try my luck to download the iTunes10 and see whether they able to detect my iPhone4.... guess what after installing the iTunes, my iPhone4 is detected and installed. 

    Maybe those having similar issues can try installing iTunes10.... 

    giovedì 17 marzo 2011 15:38
  • I have what sounds to be the exact same issue.  And I still haven't found an answer!

    less than a week ago I did a fresh install of Windows 7.  Installed the latest itunes.  When I plug in my iphone 4, it starts installing device software, but fails. 

    Now...

    I can still use itunes.. it recognises my phone even though the pc does not.

    My phone connects and tethers the internet via the cable... that driver software installed successfully.

    What I have tried...

    I have tried uninstalling driver and reinstalling - and i have tried manually getting the pc to point to the correct device folder in doing so. The apple mobile device is coming up under USB controllers and says it is installed and working properly.

    I have an unknown device in device manager, however even if I disable or delete it and try then to install the iphone driver, it still pops up as device driver was not installed successfully.

    I have look in the registry for “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}”  that was mentioned in this thread, however it doesn't even exist in my registry.

    I have tried stopping/starting and restarting  the Apple mobile device service and made sure it is on 'automatic'. 

    I have updated to the most recent windows update/and itunes.

    Here's what i'm running...

    Toshiba Satellite P200, windows 7 enterprise N 64bit & itunes 10.2.1.1 and Apple Mobile device support 3.4.0.25.

    ANY new advice or fresh ideas would be great.  I'm not a complete moron when it comes to computers and I have a lot of geeky friends who know what they're doing, but this one has us all stumped.

    Thanks!...

    venerdì 15 aprile 2011 03:27
  •  

     

     

     

    Jadem, same thing here.  Toshiba Satellite A665, running Windows 7 64-bit...  and cannot for the life of me install the drivers for my Zune or my iPhone 4.  Just keep getting error message.

     

    I have scoured the internet, and have tried countless suggestions.  Nothing.

     

    I've installed these two things onto an older (slower) machine which runs XP with no problems.  But I don't use that machine any more. I use this one.

     

    Anyone?  A little help?

     

    ***UPDATE!***

     

    Problem solved!!!   Per "The Undertaker", here, just follow these instructions carefully.  It worked for me!

     

    1. Make sure you are logged in as an administrator
    2. If connected, disconnect your (device) from the PC
    3. Open your command prompt, click Start select Run
    4. Type cmd  then press Enter
    5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter

    NOTE: A "The command completed successfully" message should appear.

    6. Close the command prompt and reconnect (device).
    • Modificato Buck1962 lunedì 25 aprile 2011 01:15 Problem solved!
    • Contrassegnato come risposta Niki HanModerator giovedì 1 dicembre 2011 05:22
    venerdì 22 aprile 2011 19:04
  • @Buck1962

    Don't mean to rain on your parade, but this command didn't fix the problem for me.  I still get the "...device driver installation failed..." message and I can't browse my iPhone.  :-(

    giovedì 28 aprile 2011 01:26
  • @Buck1962 

     

    Great job on the the repost from Undertakers fix.

    Had my iPhone 3GS detected and downloading pictures within 30 seconds of doing the fix.

    Once again this will fix the MTP Device error under Windows device manager when you plug

    in your iPhone. You do NOT need to reinstall iTunes nor do a regedit !!!!

     

    "1. Make sure you are logged in as an administrator
     2. If connected, disconnect your (device) from the PC
     3. Open your command prompt, click Start select Run 
     4. Type cmd  then press Enter
     5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter 

     NOTE: A "The command completed successfully" message should appear.

     6. Close the command prompt and reconnect (device)."

    lunedì 16 maggio 2011 03:41
  • and if you dont get "The command completed successfull" message ?

    Instead I get:

    "System error 5 has occured.

    Access is denied."

     


    Thinking of giving up the rat-race, working for yourself, check out universalwealthsystem.com. Dave
    domenica 24 luglio 2011 03:03
  • The reason you get the error is beacuse you need to run the command prompt as an administrator. Easiest way to do so is hit start, begin typing command until you see command prompt listed in the start menu, then right click and run as administrator. That will allow you to make the changes :D
    venerdì 2 settembre 2011 20:22
  • Thanks UnderTaker!!! Your fixed worked like a champ....who would of thought....some old school command line does the trick!!!

    "1. Make sure you are logged in as an administrator
     2. If connected, disconnect your (device) from the PC
     3. Open your command prompt, click Start select Run 
     4. Type cmd  then press Enter
     5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter 

     NOTE: A "The command completed successfully" message should appear.

     6. Close the command prompt and reconnect (device)."

    • Proposto come risposta Aspen_Jeff domenica 12 agosto 2012 22:30
    giovedì 15 settembre 2011 17:34
  • I did the same and it worked for me ;) But I love iphone. And anxiously waiting for the iphone 5. And i guess these pics of iphone look fake to me..

    http://entertainment-lobby.blogspot.com/2011/08/iphone-5-concept-leaked-expected-design.html

     

    • Modificato maz1987 venerdì 16 settembre 2011 12:14
    venerdì 16 settembre 2011 12:09
  • I tried uninstalling everything and that worked one time and then it was back to driver device not installing again.   I tried the above and it seemed like it was going to work, but then it gave the same error message.

    I did not get the "command completed successfully" message.

    I did receive:

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>Net localgroup Administrators local service/add

    The syntax of this command is:

    NET LOCALGROUP

    [groupname [/COMMENT:"text"]] [/DOMAIN]

            groupname {/ADD [COMMENT:"text"] : /DELETE} [DOMAIN]

            groupname name [...] {/ADD : /DELETE} [/DOMAIN]

    C:\Users\Owner>

     

    I am running windows 7 on an acer. Any ideas?

    Thank you.

    • Proposto come risposta DOGSNADS domenica 26 agosto 2012 15:39
    • Proposta come risposta annullata DOGSNADS domenica 26 agosto 2012 15:39
    giovedì 10 novembre 2011 09:11
  • I want to open this site it my iphone 4 and its not opening. Can anyone help in it?

    http://photographya.info/wonderful-butterfly-photography/

    martedì 15 novembre 2011 10:16
  • I was looking for the solution, and I've tried several work-arounds but in vain finally I've read Above from ThinICE and voila it works but the thing I've change along with drivers I also install Iexplorer as my Iphone 3GS 16GB still not showing in my computer my OS is Windows 7 x86 professional licensed, please feel free to ask any question. And YES I KNOW MY ENGLISH IS NOT BAD.
    domenica 27 novembre 2011 14:49
  • I get the same thing too!!!
    martedì 29 novembre 2011 18:32
  • Do you have this fixed?  Can you write a detailed note on fixing it please?  Thank you :)
    martedì 29 novembre 2011 18:35
  • I cant believe that Microsoft hasnt posted a fix yet. All this stuff on thes forums seems to ignore the issue I found. The problem I encountered was the same as listed here but the answer was quite simple. What's missing is the Media Features Pack. My version of Windows 7 Pro (N) didnt have it and neither does any Windows version listed as "N" or "NT". Without this, the iPhone software cant work outside of iTunes. The fix was to download and install the Media Features Pack from Microsoft, install it and BAM! I plugged in my Iphone4 and it instantly found and loaded the driver and popped up asking me what I wanted to do with this device.
    venerdì 23 dicembre 2011 16:06
  • YEAH!

    This is working!!!

    I have no "Upper ...." in the EEC5AD98-8080-425F-922A-DABF3DE3F69A

    This "Net localgroup Administrators local service /add" is my only way to fix!

    Thank you so much! 

    sabato 5 maggio 2012 22:02
  • Simply go to device manager> other devices> iphone> search the net for automatic update and voila you sorted. :)
    lunedì 21 maggio 2012 12:49
  • i did same but not work for me. what would i do? i got help from this gadgets site http://pkbazar.com
    sabato 16 giugno 2012 08:50
  • I am having the problem as well on Windows 2008 Server (32-bit)!!

    http://angadgets.net/


    • Modificato sam1x mercoledì 20 giugno 2012 17:52
    mercoledì 20 giugno 2012 17:51
  • Thanks UnderTaker!!! Your fixed worked like a champ....who would of thought....some old school command line does the trick!!!

    "1. Make sure you are logged in as an administrator
     2. If connected, disconnect your (device) from the PC
     3. Open your command prompt, click Start select Run 
     4. Type cmd  then press Enter
     5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter 

     NOTE: A "The command completed successfully" message should appear.

     6. Close the command prompt and reconnect (device)."

    This worked for me as well. I am running Windows Vista Home Premium with SP2 - 32 bit, in case anybody has issues with Vista.

    venerdì 22 giugno 2012 02:04
  • None of this is working for me. I just get error messages galore, and I am logged in under the only profile on my computer which is my administrative one. All I want to do is unload all these pictures I have on my phone of my daughter...this is so frustrating.
    martedì 24 luglio 2012 23:43
  • working for me :)

    http://forum.gadgetgeeks.in

    sabato 28 luglio 2012 08:46
  • This worked for me as long as I followed Step A:

    A: hit start, begin typing command until you see command prompt listed in the start menu, then right click and run as administrator
     
    1. Make sure you are logged in as an administrator
    2. If connected, disconnect your (device) from the PC
    3. Open your command prompt, click Start select Run
    4. Type cmd  then press Enter
    5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter
     
    NOTE: A "The command completed successfully" message should appear.
     
    6. Close the command prompt and reconnect (device)."

     

    domenica 12 agosto 2012 22:30
  • Thank you so much for these directions! I have been going around and around trying to get my Windows 7 Professional 64 bit PC to properly identify my Samsung Galaxy S3! I had the driver installed, even Samsung Kies and the set up was not working. I had went through a number of uninstalls and reinstalls to no avail. I followed your suggested instructions and when I plugged my phone back in, all was working great! I did not have this issue with my laptop running Windows 8 Release Preview.
    mercoledì 22 agosto 2012 01:18
  • I tried uninstalling everything and that worked one time and then it was back to driver device not installing again.   I tried the above and it seemed like it was going to work, but then it gave the same error message.

    I did not get the "command completed successfully" message.

    I did receive:

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>Net localgroup Administrators local service/add

    The syntax of this command is:

    NET LOCALGROUP

    [groupname [/COMMENT:"text"]] [/DOMAIN]

            groupname {/ADD [COMMENT:"text"] : /DELETE} [DOMAIN]

            groupname name [...] {/ADD : /DELETE} [/DOMAIN]

    C:\Users\Owner>

     

    I am running windows 7 on an acer. Any ideas?

    Thank you.

    right i've solved the issue with you waterworldz ...........just do everything as specified above but make sure that the" N" of Net and the" A"of Administrators is capital letters and after local service put a space then /add , this sorted me out !!         

    update !!

    had to restart my pc , then run kies, then connect the phone, by the way i am running windows 7 ultimate and trying to connect a samsung galaxy 3. trust me this worked for me.




    • Proposto come risposta DOGSNADS domenica 26 agosto 2012 15:45
    • Modificato DOGSNADS domenica 26 agosto 2012 16:44
    domenica 26 agosto 2012 15:44
  • It worked like a charm.


    Thanks m8 

    venerdì 2 agosto 2013 18:01
  • this works Net localgroup Administrators local service /add

    have windows vista ultimate 32 bit (was thinking to dump the OS and laptop after being annoyed by unability to connect to iphone, digi cam, nexus)

    can't believe!!

    4 things that did not work for me

    endless searching on google for MTP error

    MTP driver update

    regedit

    driver install uninstall

    Thanks a lot!

    sabato 29 marzo 2014 07:39
  • Thanks for this important info. This helped me & solved the issue
    sabato 25 aprile 2015 10:05
  • the best solution. thank u very much boss. u r great1111
    martedì 7 giugno 2016 05:48
  • That helped, thank you!

    lunedì 2 gennaio 2017 01:46
  • Thanks a million my friend, that worked for me!!! I have been dealing with this crap for months!!!! yeeehaaaa

    giovedì 2 novembre 2017 03:58
  • I know this is many years later, but I was having the same issue with my iPhone 7 Plus and Windows 10.   Followed "The Undertaker" advice and ran a command prompt with Administrator access and pasted the Net localgroup Administrators local service /add 

    and that came back as successful.   However when I plugged in my iPhone it still showed no drivers installed, but I was finally able to tell Windows 10 to search for automatic updates and Bam!   Driver correctly updated and now iTunes sees my iPhone 7!!  Thanks guys!!

    mercoledì 28 marzo 2018 04:55