1) To evaluate the computer environment please post logs for troubleshooting.
2) Using administrative command prompt copy and paste this whole command.
3) Make sure the default language is English so that the logs can be scanned and read.
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
4) The command will automatically collect the computer files and place them on the desktop.
5) Then use one 7zip and one drive or drop box to place share links into the thread for troubleshooting.
https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07
6) This command will automatically collect these files: msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.
7) Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo
> "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"®
export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net
start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
8) There is one file for you to find manually:
Dxdiag: In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box
share link into the thread
9) Open administrative command prompt and type or copy and paste:
10) sfc /scannow
11) dism /online /cleanup-image /restorehealth
12) chkdsk /scan
13) wmic computersystem get totalphysicalmemory
14) wmic memphysical get MaxCapacity, MemoryDevices
15) wmic MemoryChip get BankLabel, Capacity, datawidth, devicelocator, MemoryType, manufacturer, configuredclockspeed, configuredvoltage, partnumber, Speed, Tag, status
16) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
17) To ensure that there are no improper bios settings please reset the bios.
18) Sometimes there can be failure to boot after resetting the bios.
19) Backup the computer files to another drive or to the cloud.
20) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
https://www.macrium.com/reflectfree
21) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
http://www.wikihow.com/Reset-Your-BIOS
22) Please run
CPU-Z | Softwares | CPUID
https://www.cpuid.com/softwares/cpu-z.html
open it and make screenshots of the following tabs
CPU
Mainboard
Memory
SPD*
Graphics
*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.
23) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > view drivers and BIOS > post a URL or hyperlink into this thread
24) Click win + r keys simultaneously and type: msconfig > click the boot tab > click advanced options > post an image into the thread
25) Click control + alt + delete simultaneously > on task manager click the performance tab > click memory > post an image into the thread
26) Run the Crucial scanner and post images of the results into the thread:
http://www.crucial.com/
27) Please indicate whether you are comfortable or not working inside the computer
28) Organize all of the images or files with 7zip > post one drive or drop box share link
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Please remember to vote and to mark the replies as answers if they help.
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