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Microsoft Mouse 5000 Wheel Rubber Has Broken RRS feed

  • Domanda

  • Hello. Is there any way to replace the rubber on the wheel? I have a Microsoft 5000 mouse and the rubber has stretched and broken off.

    ~ Russ
    lunedì 21 luglio 2014 20:36

Risposte

  • In the United States and in Canada, you can contact the Microsoft Supplemental Parts team at the following telephone numbers:
    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • TTY customers: (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time

    Ref:

    http://support.microsoft.com/kb/321122


    S.Sengupta, Windows Entertainment and Connected Home MVP

    venerdì 25 luglio 2014 22:56

Tutte le risposte

  • In the United States and in Canada, you can contact the Microsoft Supplemental Parts team at the following telephone numbers:
    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • TTY customers: (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time

    Ref:

    http://support.microsoft.com/kb/321122


    S.Sengupta, Windows Entertainment and Connected Home MVP

    venerdì 25 luglio 2014 22:56
  • I have the same issue.  I contacted the above phone number to be told that they do no sell replacement parts.  Please advise.
    martedì 16 giugno 2015 20:38
  • Like so many others I also encountered the sticky wheel that gets so soft it has to be peeled off - apparently this happens to all of them given about 5 years. I called and they said their warranty only covers 3 years - good planning Microsoft! Hence it's tough (fill in an expletive of your choice). They also suggested I go to their online store and buy a replacement. (Not until I'm told that they have fixed this obvious problem, thank you). I'll do what others have suggested. Just use it without the rubber (hope that's not an unsafe practice with a mouse -LOL).
    lunedì 12 settembre 2016 16:34
  • Just rip it off and use the wheel without the rubber. 
    mercoledì 11 luglio 2018 17:33
  • THis works pretty well... Thank goodness, as this seems to be a problem microsoft is unwilling to fix!https://www.youtube.com/watch?v=3nLTyNMu95Y
    mercoledì 17 luglio 2019 10:25