none
Error: 815 RRS feed

  • 질문

  • I am using Vista and I keep getting this error message 815 saying "error connecting broadband connection WAN Miniport (PPPOE).  How do I fix this?
    Thanks in advance!
    AnnJoyce
    2008년 1월 2일 수요일 오전 2:15

답변

  • Hi,

     

    Thank you for the post.

     

    Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.    Click Start, type user account, and click the User Accounts control panel.

    2.    In the User Account control panel, click Manager another account.

    3.    Click Create a new account, type an account name, select Administrator, and then click Create Account.

    4.    Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    2008년 1월 4일 금요일 오전 9:06
    중재자

모든 응답

  • Hi
    Even Iam getting the same error message 815, Can anyone solve this problem? I Know there is no problem in my internet connection as there is no such error when connected other Windows versions other than Vistas.
    2008년 1월 3일 목요일 오후 7:15
  • Hi,

     

    Thank you for the post.

     

    Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.    Click Start, type user account, and click the User Accounts control panel.

    2.    In the User Account control panel, click Manager another account.

    3.    Click Create a new account, type an account name, select Administrator, and then click Create Account.

    4.    Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    2008년 1월 4일 금요일 오전 9:06
    중재자
  • hi

      please check the modem configuration. and the lan card is disable or enable

    2008년 1월 14일 월요일 오후 4:43
  •  

    hi

     please check the modem configuration.. and check the lan card status

    2008년 1월 14일 월요일 오후 4:53
  • Yes, it works.

    Thanks...
    2008년 1월 29일 화요일 오후 12:59
  • This was helpful in that the new user connected to the internet without any problem.  What can I do to get the other user account to be able to connect?  thanks for your help.  -Kristin

    2008년 2월 8일 금요일 오후 8:58
  • Dear Joson,

     

    My client is a real estate agent who is using Vista Home Premium on his laptop (OEM installation).  When he tries to connect to the cable modem in the office he is getting error code 815.  When any of the other agents connect to the same modem they have NO problems ... they are running Windows XP on their laptops ...

     

    I have tried your solution listed above and it does not work either.  Other suggestions?

     

    Thanks!

    HPMAustin 

    2008년 6월 8일 일요일 오후 5:15
  • Hi everyone,

    I have also been going through the same issues with error 815 when trying to connect to the internet with the vista platform.  However, I hope that my solution might work for you as well.  After multiple hours on the phone with tech guys they suggested that my modem that I was worked just fine with my old computer that was running XP might be of issue.  So we borrowed a friends newer modem and bing we were online.  So check your modems they may need to be relaced with newer ones.  Hope that helps.

     

    Shaun

     

    2008년 9월 10일 수요일 오후 6:37
  • GO TO THE NETWORK CONNECTIONS IN YOUR COMPUTER AND DELETE THE WAN MINIPORT.....

    • 답변으로 제안됨 Simon01234 2009년 7월 30일 목요일 오전 9:13
    2008년 9월 29일 월요일 오후 11:10
  • I am  rookie os Pc's can you explain how pls, i have too many problems with error 815...please help
    2008년 11월 15일 토요일 오전 4:34
  • What would cause this problem?  Or is a glitch in Vista ?
    2009년 1월 10일 토요일 오전 12:12
  •  I think it's not Vista problem. First, log in with administrator account and check whether you network adapter gets correct IP address from server. If it's not default 169.x.x.x then create VPN connection and try to connect. If it's not connecting then call your provider tech support.
    2009년 2월 13일 금요일 오후 9:00
  • Yes i got this very same error like everyone in this universe using vista....
     
    In my case i have a desktop running XP and i got a new lappie running vista.. So i what i used to do was to directly plug my Ethernet cord into my lappie from my PC.
    But since that was earlier connected to my xp machine , My modem was holding some configuration related win XP (I reckon).

    I tried diagnose and it recommended me to try and turn off and then turn on my  modem. And that clicked !!!!

    Now i have no glitch in connecting to internet  . But this was really frustrating first up when you cant set up an internet connection due to some crazy error

    Bye,
    Harish
    • 답변으로 제안됨 Harish_38 2009년 3월 27일 금요일 오전 11:06
    2009년 3월 27일 금요일 오전 11:04
  • WAY TO EASY FOR ME TO HAVE FIGURED OUT,I HAVE BEEN MUCKING ABOUT WITH THIS PROBLEM FOR DAYS,AND WAS JUST ABOUT TO SPEND $$$ THANKS SANAN045 IT  SORTED IT IN SECONDS
    2009년 3월 30일 월요일 오전 2:10
  • I tried that out too, and it still won't work. Any other suggestions? :-/

    2009년 7월 7일 화요일 오후 6:15
  • anyone tried getting latest product drivers for modem, I had an 815 this evening, downloaded the driver from maufacturer website for vista installed the driver, connected the device AFTER, enterd credentials and wey hey!! were done. This seems to resolve any USB connection issues. Hope this helps some folks!!

    as for ethernet modems, makesure your PPP settings are okay, your VPI/VCI are correct your username and passwords are great. your modem has the latest firmware. if this fails try resetting your TCP/IP stack and flushing DNS and then maybe winsock reset. If they don't work try an alternate modem/router of a friend if possible.

    also when connecting you modem to another pc may sound silly but turn it off 1st otherwise the modem is still issuing an IP address to your old pc and cannot send correct packet data to your new one.
    • 편집됨 J3-TEK 2009년 7월 26일 일요일 오후 8:13 update
    2009년 7월 26일 일요일 오후 8:10
  • SAYAN045 you are a God amongst your kind - I've been f-ing about trying to fix this forever & had given up on trying. Many thanks from sunny (not) England mate.

    Simon
    2009년 7월 30일 목요일 오전 9:13
  • Hi,

     

    Thank you for the post.

     

    Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.     Click Start , type user account , and click the User Accounts control panel.

    2.     In the User Account control panel, click Manager another account .

    3.     Click Create a new account , type an account name, select Administrator , and then click Create Account .

    4.     Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     


    This method is too excessive! All contents in my previous desktop are lost by this method, not to mention much inconvenience caused by this awful method
    ! Joke!
    • 답변으로 제안됨 Badasskick 2009년 12월 17일 목요일 오전 4:49
    2009년 7월 30일 목요일 오후 11:57
  • Actually the error message you encounter is that windows Vista automatically default your connection in broadband connection powered by a username and password (PPPoE). If your connection doesn't have username and password, all you need to do is disable it.

    1. Go to Internet Explorer. click on Tools Tab and go to Internet Option. under Connections tab click on option Never dial a connection, then click on Apply.

    2. If your using a PPPoE connection, input your username and password. If still persist, check your LAN status, setup and cables.

    Note: If you have a router you might need to input your username and password  to your router and make sure to follow again the number 1 instruction.

    2009년 12월 17일 목요일 오전 5:02
  • HOW??

     

    2010년 4월 19일 월요일 오전 12:18
  • What if your computer still won't connect to the computer after creating an administrator account? We received the error 815 and are using Vista. 

     

     

    "Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.    Click Start, type user account, and click the User Accounts control panel.

    2.    In the User Account control panel, click Manager another account.

    3.    Click Create a new account, type an account name, select Administrator, and then click Create Account.

    4.    Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps."

     

     


    2010년 5월 3일 월요일 오전 6:41
  • I am using Vista and I keep getting this error message 815 saying"error connecting broadband connection WAN Miniport (PPPOE). How do I fix this?
    2010년 12월 23일 목요일 오후 1:09
  • If I try to login in the new account it gets this :

     

    ''The User Profile Service service failed the logon.

    User profile cannot be loaded.''

     

    what do I have to do?

    Please help me.

     

    sebasjuuuh

    2011년 8월 26일 금요일 오전 11:00
  • Thank you so much Badasskick

    I was having the same issue as everyone else, though i'd already been using the internet minutes before, did something else came back and got this error, i search this answer on my partners computer which was hooked up to the same router, so i knew there was no issue there, tried out Badasskick's solution, and it worked a treat, for some reason my IE had decided to change its settings, not sure what i did to make that happen, but so glad its resolved.

    I use Vista btw, my partners is XP.
    • 편집됨 Daekara 2012년 2월 19일 일요일 오전 12:58
    2012년 2월 19일 일요일 오전 12:56
  • I am using Virgin Media boardbrand and I keep getting this error message 815 saying "error connecting broadband connection WAN Miniport (PPPOE).  How do I fix this? Thanks in advance!
    2014년 7월 12일 토요일 오후 1:32
  • GO TO THE NETWORK CONNECTIONS IN YOUR COMPUTER AND DELETE THE WAN MINIPORT.....


    How do you do this? I can't find the option.
    2015년 3월 31일 화요일 오후 7:06