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Windows 10 Enterprise machine being automatically downgraded to Windows 10 Pro. RRS feed

  • Pergunta

  • Hi all,

    I am currently having some issues with machines we have hybrid joined to Azure - I have made sure these machines' primary users have Microsoft 365 F1 or E3 licenses which licenses them for Windows 10 Enterprise - the issue is eve though they are built as Windows 10 Enterprise machines they automatically downgrade to Windows 10 pro.

    It only happens to some machines and I can't seem to see a pattern.

    I have created a job to convert them from pro back to Enterprise but this isn't a solution as they change back again.

    There has to be an issue with the configuration somewhere but not sure where to look.

    Any help appreciated.

    Thank you,

    quinta-feira, 17 de outubro de 2019 09:02

Todas as Respostas

  • Hi,

     

    When you purchase Windows 10 Enterprise E3 via a partner, it may Roll back to Windows 10 Pro at any time.

     

    Plesase confirm your subscription, when a user’s subscription expires or is transferred to another user, the Windows 10 Enterprise device reverts seamlessly to Windows 10 Pro edition (after a grace period of up to 90 days).

     

    From:

    https://docs.microsoft.com/en-us/windows/deployment/windows-10-enterprise-e3-overview

     

    The following policies apply to acquisition and renewal of licenses on devices:

    If a device is disconnected from the Internet until its current subscription expires, the operating system will revert to Windows 10 Pro or Windows 10 Pro Education. As soon as the device is connected to the Internet again, the license will automatically renew.

     

    For your reference:

    Windows 10 Subscription Activation

     

    Hope above information can help you.


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    sexta-feira, 18 de outubro de 2019 02:18
  • Hi,

     

    Was your issue solved?

     

    If the reply helped you, please remember to mark it as an answer.

     

    If no, please reply and tell us the current situation in order to provide further help.


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    segunda-feira, 21 de outubro de 2019 06:27
  • Hi,

    Thank you for your response.

    Our licenses are the per user Microsoft 365 licenses, These are a mixture of M365 F1 and M365 E3. I have ensured the primary user has an active license and we have created a job which successfully converts them from Pro to Enterprise. The issue is that after a couple of days they revert back to Pro again.

    I am sure this is an issue somewhere in our configuration but I am not sure where to start looking. I can't find any issues relating to this online.

    quarta-feira, 23 de outubro de 2019 08:54
  • Hi,

     

    Please check if it meet the following policies apply to acquisition and renewal of licenses on devices:

     

    -Devices that have been upgraded will attempt to acquire licenses every 30 days, and must be connected to the Internet to be successful.

    -Licenses are valid for 90 days. If a device is disconnected from the Internet until its current license expires, the operating system will revert to Windows 10 Pro. As soon as the device is connected to the Internet again, the license will automatically renew assuming the device is still present on list of user devices.

    -Up to five devices can be upgraded for each user license.

    -The list of devices is chronological and cannot be manually modified.

    -If a device meets requirements and a licensed user signs in on that device, it will be upgraded.

    -If five devices are already on the list and a subscribed user signs in on a sixth device, then this new device is added to the end of the list and the first device is removed.

    -Devices that are removed from the list will cease trying to acquire a license and revert to Windows 10 Pro when the grace period expires.

     

    If the automatically downgrade only happens to some machines, you'd better contact your reseller or a trained Microsoft licensing specialist regarding your licensing questions.

     

    Hope above information can help you.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    quinta-feira, 24 de outubro de 2019 07:28