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Printers Shared from windows 2012 R2 and Windows 2016 Server Shows Offline for Some users RRS feed

  • Pergunta

  • HI,

    I work in providing Managed Print Services to Various customers. Off late I have been facing the following Problem at Multiple User networks. All the Clients Involved are Windows 7 or Windows 10

    1. Some Users on the network report that the Shared Printer on the Server they have connected to Shows Offline and they are unable to print

    2. There are Others Users on the network who are able to print to the Same Print Queue

    3. SNMP is disabled on the Standard TCP/IP Port on the Server

    This can be resolved by

    1. Removing the Printer connection from the client and adding it again

    2. The User restarts his PC

    Does any one have any Suggestions?


    • Editado Rajeev E terça-feira, 12 de novembro de 2019 13:47
    terça-feira, 12 de novembro de 2019 13:47

Todas as Respostas

  • HI
    1 did you install "print and document services" role on w2012 and w2016 printer server then deploy printer to computers?
    2 which printer policy did you use ? did you deploy printer policy on printer server by using “the users that this GPO applies to(per user)” or “the computers that this GPO applies to(per machine)” like picture ?
    3 what's the detail problematical printer model ?
    4 when the problem happen ,if you run printing troubleshooter on problematical win10 ,will it detect any problem and fix the issue ?
    https://support.microsoft.com/en-sg/help/4015401/windows-10-fix-printer-problems
    5 when the problem happen ,if you ping the ip address of printer server and ping the ip address of issue printer on problematical win10,will the icmp request and response work fine ?
    6 what's the difference between normal computer and problematical computer ?
      are normal computer and problematical computer using the same printer which is deployed by printer server ?
      are 
    normal computer and problematical computer using the same os and they are in the same network segment ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    quarta-feira, 13 de novembro de 2019 08:20
    Moderador
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    sexta-feira, 15 de novembro de 2019 06:44
    Moderador
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    terça-feira, 19 de novembro de 2019 14:03
    Moderador