none
Printers Shared from windows 2012 R2 and Windows 2016 Server Shows Offline for Some users RRS feed

  • Pergunta

  • HI,

    I work in providing Managed Print Services to Various customers. Off late I have been facing the following Problem at Multiple User networks. All the Clients Involved are Windows 7 or Windows 10

    1. Some Users on the network report that the Shared Printer on the Server they have connected to Shows Offline and they are unable to print

    2. There are Others Users on the network who are able to print to the Same Print Queue

    3. SNMP is disabled on the Standard TCP/IP Port on the Server

    This can be resolved by

    1. Removing the Printer connection from the client and adding it again

    2. The User restarts his PC

    Does any one have any Suggestions?


    • Editado Rajeev E terça-feira, 12 de novembro de 2019 13:47
    terça-feira, 12 de novembro de 2019 13:47

Todas as Respostas

  • HI
    1 did you install "print and document services" role on w2012 and w2016 printer server then deploy printer to computers?
    2 which printer policy did you use ? did you deploy printer policy on printer server by using “the users that this GPO applies to(per user)” or “the computers that this GPO applies to(per machine)” like picture ?
    3 what's the detail problematical printer model ?
    4 when the problem happen ,if you run printing troubleshooter on problematical win10 ,will it detect any problem and fix the issue ?
    https://support.microsoft.com/en-sg/help/4015401/windows-10-fix-printer-problems
    5 when the problem happen ,if you ping the ip address of printer server and ping the ip address of issue printer on problematical win10,will the icmp request and response work fine ?
    6 what's the difference between normal computer and problematical computer ?
      are normal computer and problematical computer using the same printer which is deployed by printer server ?
      are 
    normal computer and problematical computer using the same os and they are in the same network segment ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    quarta-feira, 13 de novembro de 2019 08:20
    Moderador
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    sexta-feira, 15 de novembro de 2019 06:44
    Moderador
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    terça-feira, 19 de novembro de 2019 14:03
    Moderador
  • Dear Andy,

    Thanks a lot for the reply. I apologize for my tardiness. Some how I did not receive a Notification for your updates & coupled with some unplanned days off work caused this delay.

    Print Management is installed on all the servers, but we as service providers do not create the GPO's on the site

    GPO was deployed by the customer Administrator. He confirms that he has not Used Printer Management util But directly created the Policy using User Configuration and applied it to Group of Users applicable to that Server

    Would the Way GPO is created cause an Issue?

    At this customers place every time the Print Server is restarted multiple clients (not all clients and not the same clients all the time) report Server Offline

    The Issue, as I said, is resolved by restarting the client spooler

    The Client PC's at this customer is all Windows 10 1903, Build 18362.418

    The Print Queue works for Print Management System where the job is LPR'ed to a Print Management server using Standard TCP/IP Port. There are Multiple ports (5) created for this queue with Printer pooling enabled, to ensure multiple users can submit jobs simultaneously. SNMP is disabled on these Ports. In any case no Print jobs are pending on the Print Queue when the Issue appears

    I have not run the Print Trouble shooter. Will do that and Update you

    The Problematic Computers and the Normal Computers have the same version of OS as detailed above. There are multiple PC's with and without problem on the same network Segment

    Trust this Clarifies

    Regards,

    Rajeev E


    Rajeev E


    • Editado Rajeev E terça-feira, 10 de dezembro de 2019 10:18
    terça-feira, 10 de dezembro de 2019 09:38