Windows 10 Anniversary Update Remote Desktop mouse issues RRS feed


  • Does this happen to all systems you remote too? Just thinking it could a coincidence and perhaps the machine you are remote controlling has the issue.

    Have you tried removing the mouse completely, right click start Device Manager, find the Mouse double it click, on the Driver tab click Uninstall to remove the device and driver. Reboot try again.

    See System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot (guide by Team ZigZag) and giving the system and general check and repairing any issues found.

    24 กันยายน 2559 14:39
  • Hi,

    On my lab machine, Windows 10, version 1607, the Remote Desktop works fine.

    Outdated or incompatible drivers could sometimes cause the system to freeze. Check to see if there are available driver updates.

    In addition, run the system maintenance troubleshooter and check if it helps. System Maintenance troubleshooter looks for unused files and shortcuts that you can clean up or remove so that your computer can run faster.

    Method 1: System Maintenance troubleshooter

    1. Press Windows Key + R to open the run command.

    2. Type control and press enter  to open control panel.

    3. Type troubleshooting in the control panel search box and open it.

    4. Click "view all" on the left pane.

    5. Run the system maintenance troubleshooter and follow the on-screen instructions.

    Method 2: Clean Boot

    Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

    How to perform a clean boot in Windows

    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact

    27 กันยายน 2559 7:33