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Internal DVD Writer drive, no longer recognized. CD/DVD drive item missing in Device Manager RRS feed

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  • Hello,

    I have a Lenovo Laptop with Windows 8.1.

    Its internal DVD Writer drive is now missing from Computer / Windows Explorer, and its item is also now missing in Device Manager. The optical drive is powered and it will spin discs, is no longer recognsed by Windows.

    I believe I may have instigated this issue by confusing the functioning and effect of the Notification Area's "Safely Remove Hardware and Eject Media utility", with the Devices and Printer utilities "Remove Device" option. This being when I had difficulties getting the Optical Drive's tray to open. Yes, of course the one option is for USB devices and the other is for installed devices, but I just used the wrong option instead of the "Eject" option in Devices and Printers (the "Eject" option may have been missing at the time).

    While I can understand the "Remove Device" option apparently completely removes installation of an internal device, what I find strange is that this apparently also leaves the user with no options for reinstalling that same device. If I spin up any disc in the affected optical drive, and then in Devices and Printers choose "Add Device", it finds no devices to install !

    I have visited the manufacturer's website under the serial number for this laptop, but although they show drivers for various functions, they do not offer drivers for the optical drive. Perhaps it was installed using Windows drivers.

    Please advise how I can get the operating system to once again recognize the perfectly good internal DVD Writer drive.

    I look forward to hearing with a solution.

    Regards,

    Robert339




    • แก้ไขโดย Robert339 12 พฤศจิกายน 2562 11:37
    12 พฤศจิกายน 2562 11:23

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